GEELY Auto Brand-Head of aftersales

Key Responsibilities

Strategic Planning & Execution

- Develop and implement a national after-sales service strategy aligned with Zeekr’s global standards and local business objectives.

- Define annual and long-term goals, including parts sales revenue, technical support efficiency, training effectiveness, and customer satisfaction metrics.

Parts Operations Management

- Oversee end-to-end parts operations, including supply chain planning, procurement, inventory management, warehousing, and distribution.

- Optimize inventory availability and turnover through data-driven demand forecasting and supplier performance management.

- Drive initiatives to increase parts penetration rates and merchandise sales.

Technical Support & Training

- Organize and manage the technical team to provide technical support and solutions.

- Develop and implement training programs to ensure service personnel have the necessary technical and operational capabilities.

- Maintain close communication with the headquarters technical department to ensure the timely transmission and application of technical information.

Customer Service & Management

- Establish and maintain an efficient customer service system to ensure customer satisfaction and loyalty.

- Oversee the customer complaint handling process to ensure timely and effective resolution of customer issues.

- Regularly collect customer feedback and drive continuous improvement in service quality.

Network Management & Development

- Collaborate with the Channel Department on planning and development of the after-sales network, including the layout, construction, and management of service outlets.

- Build and maintain strong cooperative relationships with dealers and service providers to ensure the efficient operation of the service network.

- Monitor and evaluate the performance of service networks, promoting continuous improvement.

Dealer Management & Performance Evaluation

- Conduct regular performance reviews with dealers.

- Identify improvement opportunities and develop action plans to enhance dealer operational maturity.

Cross-Departmental Collaboration & Brand Experience

- Collaborate with suppliers, logistics partners, and internal teams (sales, marketing, channel, digital, finance) to ensure a consistent brand experience.

- Integrate innovative mobile and digital solutions into the customer experience.

Compliance & Risk Management

- Ensure all after-sales operations comply with local regulatory requirements and brand global standards.

Financial Management & Budget Control

- Lead budget preparation, forecasting, and P&L management for the after-sales department.

Qualifications & requirements:

- 10+ years of experience in automotive aftersales, with at least 5 years in a senior leadership role (OEM preferred).

- Proven track record of managing multisite parts, technical, and training functions within a fast-growing automotive brand.

- Deep understanding of supply chain management, technical service operations, and dealership training frameworks.

- Expertise in ERP, DMS, and aftersales performance analytics platforms.

- Exceptional leadership skills with the ability to inspire, mentor, and develop high-performing teams.

- Superior communication, negotiation, and stakeholder management abilities.

- Strategic thinker with strong problem-solving skills and a customer-centric mindset.

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