Senior CX Analyst — Data-Driven Process Optimizer

DiDi Bogota, D.C., Capital District, Colombia CX Operations Manager DiDi Global Inc. is the world’s leading mobility technology platform offering app‑based services across Latin America and beyond. We provide flexible work and income opportunities for drivers, delivery partners, and service teams. About the Team / Role As the Service Strategy & CX...

Overview of the role:At HireHoratio, we are seeking a detail-oriented Data & Product Support Analyst to join our team. This role is responsible for building, maintaining, and optimizing reporting focused on Customer Experience metrics, enabling data-driven decision-making across Operations. The ideal candidate will partner closely with Operations Managers,...

A leading digital banking platform is seeking a Customer Excellence Senior Analyst for its Bogotá office. This role involves ensuring exceptional customer support and managing CX metrics, with responsibilities including training, monitoring service levels, and coordinating improvements. The ideal candidate will have 2-3 years of customer service experience,...

A leading digital banking platform is seeking a Customer Excellence Senior Analyst for its Bogotá office. This role involves ensuring exceptional customer support and managing CX metrics, with responsibilities including training, monitoring service levels, and coordinating improvements. The ideal candidate will have 2-3 years of customer service experience,...

About High ScaleWe're High Scale — a future-focused, data-obsessed agency revolutionizing video advertising on TV and social media. Imagine Amazon's obsession with metrics meeting SpaceX's audacious ambition—that's the DNA behind everything we do.Our 120-person team of creatives, strategists, and analysts produces thousands of social and TV campaigns...

Senior Data AnalystPosition SummaryTheSenior Data Analystis responsible for transforming complex data into actionable insights that support strategic and operational decision-making across the organization. This role combines advanced analytical capabilities, data modeling expertise, and business acumen to drive efficiency, optimize performance, and identify...

Company description Publicis Global Delivery (PGD); Publicis Groupe’s industry leading globally connected capability platform. Where talent, technology & operations combine to delivery amazing solutions for our clients. Expertise across Media, Data, Technology, Commerce & Production in all regions of the world. PGD is comprised of the best talent, and...

N-iX is a global software development company founded in 2002, connecting over 2,400+ tech professionals across 40+ countries. We deliver innovative technology solutions in cloud computing, data analytics, AI, embedded software, IoT, and more to global industry leaders and Fortune 500 companies. Join us to create technology that drives real change for...

**W**e all know every decision should be driven by data. But what about the data you don’t know? For years, the status quo in data aggregation has lacked visibility, moved slowly, and cost too much. Leaving organizations to make critical decisions, day after day, without the whole picture. Premise changes that.** Across 138 countries and counting, our...

**About Broadvoice | GoContact** At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. Our holistic approach to CX sets us...