Senior Requisition To Pay End To End Analyst

hace 4 semanas

Bogotá, Colombia Kenvue A tiempo completo

Come work at the forefront of science - and help the brands you grew up with grow and evolve into the next generation.
Job Description - Senior Requisition to Pay End to End Analyst (2507030801W) Role Overview Kenvue is currently recruiting for: Requisition to Pay (R2P) End to End (E2E) Senior Analyst This position reports into LATAM R2P lead and dotted line to global R2P end to end support lead .
Who We Are At Kenvue, we realize the extraordinary power of everyday care.
Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID that you already know and love.
Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers.
What You Will Do The R2P E2E Senior Analyst plays a crucial role in ensuring efficient and high-quality customer service while resolving inquiries across various communication channels.
This position demands a deeper focus on process optimization, escalation handling, training, and cross-functional collaboration.
Key Responsibilities Customer Support & Advance Issue Resolution Provide high-level customer support via phone calls, emails, and chat, ensuring professional and timely resolutions.
Promote and assist employees in using self-service options, educating employees/suppliers on efficient issue resolution methods.
Diagnose and troubleshoot issues, resolving root causes of recurring issues and escalating complex problems to higher-level support teams when necessary.
Process Optimization & Strategic Initiatives Utilize case management system and telephony tools for customer interactions and issue tracking.
Evaluate and enhance operational workflows, implementing best practices for increased efficiency.
Drive cross-functional process improvements, ensuring alignment with corporate standards and compliance.
Analyze customer interactions and service metrics to identify trends and recommend solutions.
Collaborate with stakeholders, IT, and finance teams to streamline procurement and payment processes.
Training & Communication Apply training programs for new hires and junior analysts, ensuring consistent knowledge transfer.
Maintain clear, concise, and empathetic communication tailored to each employee/supplier's needs.
Work with cross-functional teams to escalate complex cases requiring specialized expertise.
Performance Monitoring & Quality Assurance Monitor key performance indicators (KPIs), such as service levels, queue management, and agent performance.
Implement and oversee quality control measures to improve response accuracy and resolution times.
Provide actionable insights from data analysis to refine operational strategies.
Qualifications What We Are Looking For Bachelor's degree in Business Administration, Engineering, or Accounting.
Conversational Portuguese B2.
3+ years of experience in Procurement, Finance or Shared Services, with a focus on R2P Processes.
Strong problem-solving and analytical skills.
A genuine passion for providing exceptional customer service.
Exceptional written and verbal communication skills.
Strong interpersonal skills, fostering effective collaboration.
Flexibility to adapt to changing support requirements.
Experience handling escalations and process optimization.
Proficiency in case management tools and ERP systems (e.g.
SNOW, SAP, Ariba or similar).
Willingness to work in a shift-based schedule, including evenings, weekends, and holidays.
Desired Qualifications Experience in a shared services organization.
Intermediate English is considered desirable.
Understanding of shared service and contact center operations.
Experience with service center technologies and processes.
Experience in training delivery and quality assurance is highly desirable.
What's In It for You Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More
Learning & Development Opportunities Employee Resource Groups Kenvue is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Primary Location If you are an individual with a disability, please check our page for information on how to request an accommodation.
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