Requisition To Pay End To End Analyst

hace 3 semanas

Bogotá, Colombia Acca Careers A tiempo completo

Description Kenvue is currently recruiting for: Requisition to Pay (R2P) End to End (E2E) Analyst The role will be part of the Requisition to Pay (R2P) organization, which provides end-to-end requisition to pay services on enablement solutions to our Operating Companies around the world.
This position reports into LATAM R2P lead and dotted line to global R2P end-to-end support lead.
Who We Are At Kenvue, we realize the extraordinary power of everyday care.
Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID that you already know and love.
Science is our passion; care is our talent.
Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers.
With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day.
We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you
Join us in shaping our future–and yours.
What You Will Do The R2P E2E Analyst is responsible for delivering exceptional customer service and resolving inquiries across various communication channels, such as phone calls, emails, and chat.
This position also supports complex tasks, projects, and process alignments while serving as a point of contact for various functions within the organization.
Key Responsibilities: Customer Support & Issue Resolution Provide prompt, professional and accurate responses to employee and supplier inquiries via phone, email, and chat.
Assist employees in using self-service options, systems, and tools for quick issue resolution.
Diagnose and troubleshoot issues, escalating complex problems to higher-level support teams when necessary.
Problem Solving & Process Optimization Analyze complex customer issues, evaluate available solutions, and propose best fit resolutions.
Utilize case management system and telephony tools for customer interactions and issue tracking.
Participate in process improvement initiatives, suggesting optimizations and implementing best practices.
Communication & Collaboration Maintain clear, concise, and empathetic communication tailored to each employee/supplier needs.
Work with cross-functional teams to escalate complex cases requiring specialized expertise.
Qualifications What We Are Looking For Required Qualifications Bachelor´s degree in Business Administration, Engineering, Accounting.
2+ years of experience in Procurement, Finance, and Shared Services or equivalent experience.
Strong customer service and communication skills.
Ability to analyze issues and implement effective solutions.
Proficiency in case management tools and ticketing systems (e.g.
SNOW, SAP, Ariba).
Strong interpersonal skills, fostering effective collaboration as part of a diverse team to achieve common goals.
Flexibility to adapt to changing support requirements and willingness to acquire new skills and knowledge.
Thrives in a fast-paced, self-directed team-based environment, delivering results with efficiency and accuracy.
Willingness to work in a shift-based schedule, including evenings, weekends, and holidays, to ensure comprehensive coverage in a 24/5 contact center environment.
Desired Qualifications Basic knowledge of English or Portuguese.
Understanding of shared service and contact center operations.
Experience with service center technologies and processes.
Experience in training delivery and quality assurance is highly desirable.
Strong knowledge of workforce management principles and practices.
What's In It For You Competitive Benefit Package.
Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More
Learning & Development Opportunities.
Employee Resource Groups.
This list could vary based on location/region.
Kenvue is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
For further information, and to apply, please visit our website via the "Apply" button below.
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