Empleos actuales relacionados con Customer Experience Executive - Bogotá - Bold


  • Bogotá, Colombia Bold.Co Sas A tiempo completo

    **Descripción de la oferta**:Nuestra compañía fue fundada en Mayo de 2019 por un equipo de personas increíbles y con una experiência única, el grupo de fundadores está conformado por los creadores de PayU Latam y otras empresas expertas en tecnología financiera.Estamos creando soluciones de pago para pequeñas y medianas empresas.Nuestro primer...


  • Bogotá, Bogotá D.E., Colombia Key Executives Headhunter A tiempo completo

    The ideal candidate for this Customer Experience Director role will have extensive experience in managing post-sale operations and developing business strategies to drive growth. Job Responsibilities: Develop and implement post-sale business development plans Lead a team of professionals to ensure exceptional customer experiences Collaborate with...


  • Bogotá, Cundinamarca, Colombia Bold A tiempo completo

    Nuestra compañía fue fundada en Mayo de 2019 por un equipo de personas increíbles y con una experiência única, el grupo de fundadores está conformado por los creadores de PayU Latam y otras empresas expertas en tecnología financiera. Estamos creando soluciones de pago para pequeñas y medianas empresas. Nuestro primer producto es un datáfono móvil...


  • Bogotá, Bogotá D.E., Colombia Genesys A tiempo completo

    Genesys: A Leader in Customer ExperienceWe empower more than 8,000 organizations globally to deliver remarkable customer experiences. Through the power of our cloud, digital, and AI technologies, we help businesses achieve Experience as a Service.Job SummaryAs a Senior Customer Experience Manager at Genesys, you will play a critical role in ensuring the...


  • Bogotá, Bogotá D.E., Colombia Hire Emerald A tiempo completo

    Customer Experience Manager RoleWe are seeking a visionary leader to drive and optimize our customer experience strategies, ensuring a seamless, positive, and engaging journey for our customers across all touchpoints. Our ideal candidate will possess excellent leadership skills, with a strong ability to develop and implement customer-centric solutions that...

  • Customer Service Advisor

    hace 2 semanas


    Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo

    **Join Our Team!** **Position**: Customer Service Representative - Medical Insurance Assistance **Company**: CUSTOMER OPERATION SUCCES S.A.S. Are you passionate about helping others? This is your opportunity! We are looking for enthusiastic individuals to provide exceptional service in medical insurance. **Requirements**: - English: B2+ - C1 - Education:...


  • Bogotá, Bogotá D.E., Colombia Trellix A tiempo completo

    About the JobThis role is ideal for individuals who are passionate about delivering exceptional customer experiences and have a proven track record of driving business growth. The successful candidate will be responsible for developing and executing customer success plans that drive adoption, retention, and expansion of Trellix Solutions.Key responsibilities...


  • Bogotá, Bogotá D.E., Colombia Emerald A tiempo completo

    At Emerald, we are seeking a visionary Senior Customer Experience (CX) Leader to spearhead our customer experience strategies and drive meaningful impact.**Job Summary:**The Senior CX Leader will play a crucial role in ensuring a seamless, positive, and engaging journey for our customers across all touchpoints. This individual will oversee the design,...

  • Customer Experience

    hace 3 semanas


    Bogotá, Colombia Entrepreneur Cooperative A tiempo completo

    **PLEASE SUBMIT YOUR CV IN ENGLISH** Customer Experience Job Description Primary Focus: Order Management, Customer Support, and Continuous Improvement Responsibilities : Order Management : Oversee and manage order entry processes across various customer models, including dropship, standard stock, contract accounts, custom print, and e-commerce.Audit purchase...


  • Bogotá, Colombia Tourhero Inc. A tiempo completo

    Join Us as Our Customer Experience Hero Job title : Customer Experience Associate Location : Bogotá, Colombia (WeWork Calle 100) Working schedule : 9 am – 6 pm, Monday to Friday.4 days in the office, with Tuesdays work from home.TourHero is a social travel platform revolutionizing how people explore the world together.We're building an online marketplace...


  • Bogotá, Bogotá D.E., Colombia Alfa Laval Corporate AB A tiempo completo

    Role OverviewAs a Customer Relationship Executive, you will be responsible for building and maintaining strong relationships with existing and prospective customers in the Food & Water related industries and services market. Your primary objective will be to drive business growth and revenue by identifying new business opportunities, developing and executing...


  • Bogotá, Bogotá D.E., Colombia Expatrio Global Services GmbH A tiempo completo

    About This RoleThis is a unique opportunity to solve real-world problems and drive our mission forward.As an International Customer Service Agent, you will work closely with our customer support team to address inquiries and provide exceptional customer service.Required SkillsProven experience in customer support with a customer-first mindset.Strong...


  • Bogotá, Bogotá D.E., Colombia Ubiquity A tiempo completo

    Job OverviewWe are seeking a skilled Customer Experience Specialist to join our team at Ubiquity. As a key member of our customer experience management team, you will be responsible for delivering exceptional customer service and support.Your primary goal will be to provide timely and effective solutions to customer inquiries, ensuring their needs are met...


  • Bogotá, Colombia Sutherland A tiempo completo

    At Sutherland, we create exceptionally engineered brand experiences that are a perfect match for the real people (and real moments) they're made for.We do that by combining human-centered design with the scale & accuracy of real-time analytics, AI, cognitive technology, and automation.Job Description Sutherland is seeking an organized and reliable person to...


  • Bogotá, Bogotá D.E., Colombia Genesys A tiempo completo

    Company OverviewGenesys is a global leader in customer experience orchestration, empowering organizations to deliver exceptional experiences for their customers and employees. Our mission is to help businesses succeed by creating meaningful connections with their customers.Job DescriptionThe Customer Success Manager plays a critical role in establishing...


  • Bogotá, Colombia TourHero Inc. A tiempo completo

    Join Us as Our Customer Experience Hero Job title : Customer Experience Associate Location : Bogotá, Colombia (WeWork Calle 100) Working schedule : 9 am – 6 pm, Monday to Friday. 4 days in the office, with Tuesdays work from home. TourHero is a social travel platform revolutionizing how people explore the world together. We’re building an online...


  • Bogotá, Colombia TourHero Inc. A tiempo completo

    Join Us as Our Customer Experience Hero Job title : Customer Experience Associate Location : Bogotá, Colombia (WeWork Calle 100) Working schedule : 9 am – 6 pm, Monday to Friday. 4 days in the office, with Tuesdays work from home. TourHero is a social travel platform revolutionizing how people explore the world together. We’re building an online...


  • Bogotá, Colombia Sutherland Global A tiempo completo

    Company Description: At Sutherland, we create exceptionally engineered brand experiences that are a perfect match for the real people (and real moments) they're made for.We do that by combining human-centered design with the scale & accuracy of real-time analytics, AI, cognitive technology and automation.Job Description: Sutherland is seeking an organized...


  • Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completo

    At Sutherland, we strive to create exceptional brand experiences that resonate with our customers. To achieve this, we combine human-centered design with the power of real-time analytics and AI-driven insights.Job OverviewAs a Customer Experience Manager, you will play a pivotal role in shaping our customer journey. Your primary objective will be to collect...


  • Bogotá, Bogotá D.E., Colombia Slang A tiempo completo

    Slang is a startup that's changing the way people learn languages. We're seeking a highly motivated Customer Experience Representative to join our team.Responsibilities:Provide exceptional customer service to users via email and chatRespond to user inquiries and resolve issues in a timely mannerCollaborate with other teams to improve user...

Customer Experience Executive

hace 1 mes


Bogotá, Colombia Bold A tiempo completo

**Descripción de la oferta**:
Nuestra compañía fue fundada en Mayo de 2019 por un equipo de personas increíbles y con una experiência única, el grupo de fundadores está conformado por los creadores de PayU Latam y otras empresas expertas en tecnología financiera.
Estamos creando soluciones de pago para pequeñas y medianas empresas.
Nuestro primer producto es un datáfono móvil que le permite a nuestros clientes recibir pagos con tarjetas de crédito y débito con ayuda de una aplicación:

- Android
- iOS

**El rol**

Cómo Customer Experience Executive estarás a cargo de liderar el seguimiento de comercios y generar la mejor experiência a los clientes que se comunican por diversos canales ( chat, wa, redes, telefónico, centro de ayuda de la app) y resolver cada una de las inquietudes, peticiones, quejas y reclamos que puedan tener.
realizar seguimiento de las mismas, elaborar informes, y tener un alcance de indicador tanto de cola de tickets, como de calidad en atención excelente.
**Deberás**
- Brindar atención de calidad al cliente, cuidando de nuestra escritura y tono de voz
- Resolvemos de manera atenta y oportuna las peticiones, quejas, reclamos, solicitudes y dudas de los comercios.
- Protegemos la información comercial y personal de los comercios antes, durante y después de la interacción.
- Hacemos seguimiento de casos inusuales o que requieren de un acompañamiento especial.
- Identificamos oportunidades de mejora en los servicios y procesos internos de Bold y los comunicamos a nuestros líderes para que puedan ser gestionados y así mejorar como empresa.
**Beneficios**
- ? Póliza de salud para ti
- Acciones de la compañía de etapa temprana con alto potencial de retorno
- Contrato a término indefinido
- Salario competitivo ?
- Trabajo remoto de tiempo completo
- Cultura de aprendizaje y de crecimiento
- Tecnologías y procesos "world class"

**Requerimientos**:

- Tener experiência en servicio al cliente por canales digitales, seguimiento de comercios.
- Alto nível de análisis, proyección, orientación a la mejora continua y pensamiento crítico para brindar soluciones efectivas a nuestros clientes
- Manejo de indicadores de calidad y efectividad en servicio al cliente.