Field Service Engineer
hace 2 semanas
The Position The Field Service Specialist (photovoltaic) plays an important role with this rapidly growing company.
This is a very dynamic and fast-track position reporting to the Field Service Supervisor.
The position will be a key member of the service team and will also serve as the technical point of contact for supporting commercial, industrial, and utility-scale solar.
Essential Duties and Responsibilities: Perform as a lead on more complex field engineering assignments.
Perform pre-commissioning (with and without grid emulator) and commissioning of solar inverters, achieving the milestones agreed with utility-scale customers.
Lead Preventive Maintenance and O&M activities as needed.
Conduct various engineering assignments involving technology applications in the installation, operation, testing, and maintenance of central and string solar inverters.
Perform electrical and electronic troubleshooting and testing of solar inverters and their components in the field or laboratory, utilizing PQA and oscilloscope as needed.
Troubleshoot in your assigned region to investigate solar plant issues such as DC arrays grid faults, inverter design issues, and utility grid transients.
Provide feedback to the engineering team on potential mechanical and electrical design improvements.
Lead upgrade projects (software and hardware) in the field and interact with customers to explain the technical scope of the project.
Work with customer SCADA engineers to set up systems communication and parameters.
Create Field Service procedures for troubleshooting and maintenance when not available.
Participate in training material development for customers as requested by the Training Manager.
Research alternative components that can be used in the field.
Coordinate with R&D engineering in China for troubleshooting assistance if required.
Lead some projects such as upgrades or retrofits as well as commissioning.
Independently perform a range of field service tasks involving communication with Factory Engineering and Customer's solar plant engineers.
Coordinate and work closely with other engineering, logistics, financial, and program management disciplines to maintain the solar plants.
Assist with repair activities in the Service center.
Prepare, deliver, and submit field reports to customers and management.
Support the development of technical proposals and provide comments on the technical content and level of effort of the proposed scope of work.
Conduct site visits, experimental investigations, analyze engineering problems, propose solutions and alternatives, and provide recommendations.
Minimum Requirements: 6+ years of overall experience in Field Service.
4 years of experience in solar inverters.
Ability to work with test equipment and hand tools as required.
Strong customer service, problem-solving, decision-making, and analytical skills.
Effective written and verbal communication skills.
Ability to closely follow instructions and pre-established procedures/SOP to perform job duties.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
Electrical Safety knowledge.
Education or Desired License and Certificates: Bachelor's degree or Technical degree with equivalent experience.
Solar industry experience is required.
Advanced English proficiency.
Competencies: Technical problem-solving and analytical skills.
Self-starter with strong initiative and excellent communication skills.
System and product-level mindset.
Organized, detail-oriented, and proactive.
Strong technical support focus and service-oriented approach with Sales team and customers.
Work Location and Status: Bogotá, Ibague, Honda.
Availability for national and international travel.
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