Quality And Training Analyst
hace 4 semanas
**Misión del cargo**:
Diseñar, planificar y ejecutar activ.
de capacitación al personal de la Gerencia de CX, para el cierre de brechas y logro de Objetivos
**Descripción Funciones del Cargo**:
Apoyar en el levantamiento de las necesidades de capacitación
Elaborar la planificación mensual de actividades de capacitación
Elaborar diseños instruccionales acordes a las necesidades de cada país.
Ejecutar las capacitaciones al personal de la Gerencia de CS
Realizar el control y seguimiento de las actividades de capacitación ejecutadas.
Elaborar los indicadores de gestión del área durante el período.
Actualizar los diseños instruccionales de manera oportuna, de acuerdo a los cambios suscitados.
Velar por el cumplimento en los estándares establecidos en las áreas de ventas, calidad y customer service, mediante acompañamientos y monitorios a los agentes de CX.
**Requisitos**:
Manejo intermedio de office.
Conocimiento en Diseño Instruccional.
Formación como facilitador.
Licenciado en Educación, RRHH, Relaciones Industriales, Sociología,
Experiência en el área de ventas.
Experiência en el área de Customer Service
**Condiciones Oferta**:
**Descripción Proceso de Selección**:
Súmate a nuestro equipo y se parte de la transformación de Falabella:
1.
Postula a la oferta.
-
Quality Analyst/Auditor
hace 8 horas
Bogotá, Bogotá D.E., Colombia Exl A tiempo completoEXL Bogota, D.C., Capital District, Colombia Quality Analyst/Auditor Schedule: M-F, 8am to 5:30pm, 42.5h per week Modality: On site (Connecta), Candidates living out of Bogota WON'T be considered.Job Summary: EXL is looking for a highly motivated and detail-oriented Premium Auditor to join our dynamic team.As a Financial external Auditor, you will oversee...
-
Quality Analyst
hace 7 días
Bogotá, Bogotá D.E., Colombia bet365 A tiempo completobet365 Bogota, D.C., Capital District, ColombiaQuality AnalystAs a Quality Assurance Analyst, you will play a critical role in driving the quality and consistency of our Customer Service operations by understanding, interpreting and recommending improvement based on weekly quality audit outcomes.You will lead initiatives, provide in-depth data analysis and...
-
Quality Analyst
hace 6 días
Bogotá, Bogotá D.E., Colombia bet365 A tiempo completobet365 Bogota, D.C., Capital District, Colombia Quality Analyst As a Quality Assurance Analyst, you will play a critical role in driving the quality and consistency of our Customer Service operations by understanding, interpreting and recommending improvement based on weekly quality audit outcomes. You will lead initiatives, provide in-depth data...
-
Quality Analyst/Auditor
hace 5 días
Bogotá, Bogotá D.E., Colombia EXL A tiempo completoEXL Bogota, D.C., Capital District, Colombia Quality Analyst/Auditor Schedule: M-F, 8am to 5:30pm, 42.5h per week Modality: On site (Connecta), Candidates living out of Bogota WON'T be considered. Job Summary: EXL is looking for a highly motivated and detail-oriented Premium Auditor to join our dynamic team. As a Financial external Auditor, you...
-
Quality Control Analyst
hace 11 horas
Bogotá, Bogotá D.E., Colombia Kaizen Gaming A tiempo completoKaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2,700 Kaizeners, from 40+ nationalities spreading...
-
Quality Analyst
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Asurion A tiempo completoJob Description Summary: The Quality Analyst is responsible for reviewing Expert calls and assessing both the Process and Customer Experience qualities of each call.The role involves analyzing interactions and data to ensure Generative AI & Machine Learning model output quality.Analysts will review calls and data to provide actionable feedback to various...
-
Quality Assurance Analyst
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Fpsinc A tiempo completoOverview About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first.We are a rapidly growing global company, employing the best people, processes and proprietary...
-
Quality Analyst
hace 5 días
Bogotá, Bogotá D.E., Colombia Asurion A tiempo completoJob Description Summary: The Quality Analyst is responsible for reviewing Expert calls and assessing both the Process and Customer Experience qualities of each call. The role involves analyzing interactions and data to ensure Generative AI & Machine Learning model output quality. Analysts will review calls and data to provide actionable feedback to...
-
Digital Quality Assurance Analyst
hace 3 días
Bogotá, Bogotá D.E., Colombia Publicis Groupe Holdings B.V A tiempo completoRole Summary:The Creative QA Analyst will be responsible for ensuring the quality of emails, banners, print, and videos produced by our agency. The ideal candidate will be proficient in Adobe CC Suite programs, such as Photoshop, Illustrator, and InDesign.
-
Quality Assurance Analyst
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Full Potential Solutions A tiempo completoOverview About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first.We are a rapidly growing global company, employing the best people, processes and proprietary...
-
Quality Assurance Analyst
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Publicisgroupe A tiempo completoCompany description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group.We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe.In LATAM, we are over 1,700 passionate employees that love to push boundaries and drive...
-
Quality control analyst
hace 4 días
Bogotá, Bogotá D.E., Colombia IGC PHARMA SAS A tiempo completogeneralJob Description:The Quality Control Analyst will coordinate and oversee all quality control activities at IGC Pharma, working closely with our third-party laboratory to ensure that all raw materials, in-process samples, and finished pharmaceutical products meet the required internal specifications. The role involves reviewing analytical data, managing...
-
Education and Training Manager
hace 4 días
Bogotá, Bogotá D.E., Colombia Lisinski Law Firm A tiempo completoKey ResponsibilitiesSchedule and coordinate training sessions, including managing training calendars and coordinating session logistics.Facilitate training processes by supporting the execution of existing training modules and ensuring adherence to schedules.Administer surveys and audits, including distributing and tracking post-training evaluations,...
-
Training and quality manager
hace 4 días
Bogotá, Bogotá D.E., Colombia WebHelp A tiempo completogeneralEn Concentrix Bogotá, estamos en búsqueda de nuevos Gamechangers para nuestro equipo de formación y calidad, si eres un apasionado por las métricas, te interesa velar por el buen funcionamiento de la operación y generar estrategias que permitan alcanzar los estándares más altos, esta puede ser tu oportunidad de pertenecer a esta gran familia.El...
-
Service Desk Analyst Trilingual
hace 5 días
Bogotá, Bogotá D.E., Colombia B. Braun Melsungen AG A tiempo completoService Desk Analyst Trilingual Service Desk Analyst - Responsibilities Responds to incoming calls and web submissions for assistance from end users experiencing technical issues Troubleshoots, analyzes, resolves, tracks, escalates and accurately documents various technical problems and resolutions (i.e. software, hardware and client specific...
-
Quality Assurance Specialist
hace 8 horas
Bogotá, Bogotá D.E., Colombia Kaizen Gaming A tiempo completoAt Kaizen Gaming, we strive to deliver exceptional service to our customers. Our commitment to excellence is rooted in the principles of continuous improvement. As a Quality Control Analyst, you will play a pivotal role in ensuring the consistent quality of our Customer Service department.Key Responsibilities:Monitor communication channels within the...
-
Training and Development Specialist
hace 4 días
Bogotá, Bogotá D.E., Colombia Lisinski Law Firm A tiempo completoJob DescriptionThe Training Coordinator plays a vital role in ensuring the seamless execution of training programs. This involves managing logistics, scheduling sessions, and administering surveys and audits to trainees.This position supports team member development by facilitating existing training processes and maintaining consistency across all learning...
-
Documentation and Training Developer
hace 1 semana
Bogotá, Bogotá D.E., Colombia BairesDev A tiempo completoMain Responsibilities:Create concise and effective documentation, including instruction manuals, how-to guides, and technical documents.Document current work processes and procedures by writing and compiling accurate content using various methods.Develop training manuals for customers and other training documentation.Organize, update, and review...
-
Data Analyst Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia CI&T A tiempo completoJob DescriptionWe are seeking a skilled Data Analyst to join our team. As a Data Analyst, you will be responsible for developing and maintaining efficient Tableau dashboards from stakeholder requirements, ensuring data integrity in Snowflake, and optimizing dashboard performance.You will collaborate with data engineers and analysts to address performance...
-
Technical Data Analyst
hace 5 días
Bogotá, Bogotá D.E., Colombia CI&T Software S.A. A tiempo completoJob Summary:CI&T Software S.A. is seeking an experienced Data Analyst to join our team. In this role, you will be responsible for analyzing and interpreting complex data sets to inform business decisions. You will work closely with cross-functional teams to develop and maintain high-quality Tableau dashboards and provide training and support to stakeholders...