Quality And Training Analyst

hace 4 semanas


Bogotá, Bogotá D.E., Colombia Linio Colombia A tiempo completo

**Misión del cargo**:
Diseñar, planificar y ejecutar activ.
de capacitación al personal de la Gerencia de CX, para el cierre de brechas y logro de Objetivos

**Descripción Funciones del Cargo**:
Apoyar en el levantamiento de las necesidades de capacitación

Elaborar la planificación mensual de actividades de capacitación

Elaborar diseños instruccionales acordes a las necesidades de cada país.
Ejecutar las capacitaciones al personal de la Gerencia de CS

Realizar el control y seguimiento de las actividades de capacitación ejecutadas.
Elaborar los indicadores de gestión del área durante el período.
Actualizar los diseños instruccionales de manera oportuna, de acuerdo a los cambios suscitados.
Velar por el cumplimento en los estándares establecidos en las áreas de ventas, calidad y customer service, mediante acompañamientos y monitorios a los agentes de CX.
**Requisitos**:
Manejo intermedio de office.
Conocimiento en Diseño Instruccional.
Formación como facilitador.
Licenciado en Educación, RRHH, Relaciones Industriales, Sociología,

Experiência en el área de ventas.
Experiência en el área de Customer Service

**Condiciones Oferta**:
**Descripción Proceso de Selección**:
Súmate a nuestro equipo y se parte de la transformación de Falabella:
1.
Postula a la oferta.



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