Customer Service Representative English-Speaking

hace 21 horas


Bogotá, Colombia Digital Customer Care Company A tiempo completo

Remote job.
Start right away.
Looking for a varied remote agent role within an innovative global business?
Able to speak English?
Then we're looking for you
Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of English for the position of Customer Service Agent.
Our story (the short version) Since our creation in 2014, we've grown from a small attic business to becoming a global contact center company.
We have contact center agents based in 10+ countries and deal with 15,000+ customer interactions a month.
Operating in a growing industry, excellent quality is a key ingredient in making us the first choice for outsourcing multilingual customer service.
That's where you come in.
What do we do?
For our clients, we proactively greet all their website visitors and ask them if we can help them find the right information.
Using live chat, you support visitors in searching and finding information, and you help them choose and make decisions.
We also use phone and email and other types of messaging such as WhatsApp to answer questions from our clients' customers.
Our clients are in the automotive and fashion industry, IT companies, industrial companies, ecommerce, travel agencies, and educational institutions.
By outsourcing customer service to us, our clients can focus on their core activities.
Why the Agent is so important.
Our Agents are the front line of our core product, ensuring the continued success and growth of the business.
We are looking for an agent who generates leads for the sales departments of our clients as well as delivers excellent customer service via different communication channels.
The candidate can communicate with all prospects in a professional manner to build a relationship.
This role is critical to leading the way in creating a passionate customer experience.
Ideally, our Agents are strong at fast thinking and multitasking, and they are highly responsible individuals who take pride in their work and share our great passion for exceptional customer service.
Our support team plays a vital role in our organization's success as our Agents are constantly in touch with our beloved customers.
About the work In this varied and versatile position, you're responsible for answering various customer questions about products and services.
In particular, you'll cultivate an interest in the visitor with the aim that he or she leaves contact details.
After extensive training, you will have plenty of knowledge of the various products and services that our clients offer.
You conduct up to 3 chat conversations at the same time, answer incoming phone calls, emails, and WhatsApp messages, and you also consult various systems to answer customer questions as accurately and as quickly as possible, and to enter the contact details of your leads.
Flexibility We operate 24x7 and you will be available at least 40 hours a week.
You will be able to pick shifts that suit you best, working hours would be from 11 pm to 7 am CET, Monday to Friday.
In Colombia time, this would be from 5 pm to 1 am.
Working online (especially at home) is the real benefit of this position.
You must be able to work during office hours for the first weeks because of the paid training and the induction period.
This is a long-term job, so you must be available for at least 12 months.
This job is ideal for recent graduates and starters, but is also ideal for intelligent students, mothers with a commercial inclination, communicative home dads, and enthusiastic people over 50
Your duties and responsibilities Be responsible for the care of our English-speaking customers, resolving issues, answering questions, and listening to their feedback.
Work under the direction of a team leader to deliver results in lead generation and customer service.
Serve small and large companies based on complexity and service level.
Qualify leads and deliver excellent customer service through different means of communication.
On a daily basis, you will work with: Communicating with a range of customers – answering questions and generating leads.
E-mailing the leads and escalations to clients and processing refunds and returns in their ecommerce systems.
Here is our offer.
Here at Digital Customer Care Company, we offer our colleagues the chance to develop and grow alongside top talent in one of the world's leading contact centers in Europe.
By providing a creative, dynamic, and innovative environment, we empower our people and give them the tools and culture for success.
Your skills and these great rewards belong together: The chance to be part of a fast-growing digital-first, remote-only company with a friendly feel.
Work from anywhere in the world.
Contribution to your electricity, internet, and telephone expenses.
Your own computer with two large screens (delivered to your home).
The opportunity to develop your skills and experience.
Great team and company events.
You will receive extensive training and further support on the job from experienced Agents and Team Leaders.
We also offer ample opportunities to work on your own development and growth.
We like to invest in talent that wants to perform and develop further (for example team leader, customer success manager, or marketeer)
The opportunity to gain a lot of knowledge and experience at a wide variety of companies.
Good earnings of 2,350,000 COP gross per month worked (based on 40 hours per week).
Plus, a bonus scheme for the quality of your work (after two months of service).
50% hourly fee increase when working between midnight and 6 am (night shifts).
Annual bonus based on company performance.
An international work environment with a whole lot of fun thrown in
Diversity, Inclusion & Belonging No matter who you are, what you look like, who you love, or where you are from, you can find your place at Digital Customer Care Company.
We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.
Are you enthusiastic and do you see it as a challenge to strengthen our team?
Get in touch with us right away.
Click Apply and send us your CV in English
Your knowledge and skills We are proud of our Agents because they are excellent modern, versatile cloud workers.
They have the following skills: Excellent spelling and grammar of the English language at least C1 level (we will test this).
Strong interpersonal skills and a passion for consistently providing great customer experience.
A customer-centric approach: you turn toward customers with empathy and our understanding of their problems.
Great listening skills: you can turn customers' feedback into product improvement suggestions.
Adaptability: you are open to learning new things and are comfortable with being in an environment where a lot of experimenting takes place.
Eagerness to develop: you're receptive to constructive feedback and you are keen to advance your skills.
More than 300 keystrokes per minute, touch typing with a precision of at least 95%.
Can multi-task very well, you'll regularly conduct multiple chats simultaneously.
Proven track record of excellent attendance and punctuality.
Able to thrive in high-pressure situations.
Able to work towards a monthly goal.
Strong demonstrable experience with the Internet and multiple software applications 'in the cloud'.
Confidentiality when handling sensitive information (you will have to sign a nondisclosure agreement).
You're an expert in working independently and continue to motivate yourself (important, because you will work from home).
Access to a home workspace with a fast internet connection.
Very flexible regarding working hours.
You're available for at least a year.
College level thinking.
We test candidates for the following skills: Proficiency in the English language.
Typing speed.
Customer service skills.
Online Business etiquette.
The procedure consists of the following steps: Typing test.
Language test.
Video recording of yourself (1 minute) presenting yourself.
Role-play via live chat.
Job interview via Zoom with the director.
Reference check.
#J-18808-Ljbffr



  • Bogotá, Colombia Digital Customer Care Company A tiempo completo

    Remote job. Start right away. Looking for a varied remote agent role within an innovative global business? Able to speak English? Then we’re looking for you! Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of English for the position of Customer Service Agent. Our story (the short version) Since our...


  • Bogotá, Colombia Entrepreneur Cooperative A tiempo completo

    **PLEASE SUBMIT YOUR CV IN ENGLISH** Customer Service Representative We are looking for a Contract Customer Service Representative to join our team.The ideal candidate will have excellent communication skills, be able to work independently, and have experience in a customer service role.Responsibilities of the position include:Providing excellent customer...


  • Bogotá, Colombia Entrepreneur Cooperative A tiempo completo

    **PLEASE SUBMIT YOUR CV IN ENGLISH** Customer Service Representative We are looking for a Contract Customer Service Representative to join our team.The ideal candidate will have excellent communication skills, be able to work independently, and have experience in a customer service role.Responsibilities of the position include: Providing excellent customer...


  • Bogotá, Colombia Entrepreneur Cooperative A tiempo completo

    **PLEASE SUBMIT YOUR CV IN ENGLISH** Customer Service Representative We are looking for a Contract Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, be able to work independently, and have experience in a customer service role. Responsibilities of the position include: Providing excellent...


  • Bogotá, Colombia Entrepreneur Cooperative A tiempo completo

    **PLEASE SUBMIT YOUR CV IN ENGLISH** Customer Service Representative We are looking for a Contract Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, be able to work independently, and have experience in a customer service role. Responsibilities of the position include: Providing excellent...


  • Bogotá, Bogotá D.E., Colombia Digital Customer Care Company A tiempo completo

    Key ResponsibilitiesProvide exceptional customer service and support to clients across multiple industries.Cultivate leads and deliver excellent results in lead generation.Answer customer inquiries and resolve issues efficiently.About UsWe are a dynamic and innovative Digital Customer Care Company that operates 24x7 with a global presence and a commitment to...


  • Bogotá, Colombia Remote Leverage A tiempo completo

    **Customer Service Representative** **Hiring REMOTE Customer Service Reps - Multiple positions immediately available.** **$1000-$2500 USD per Month** We help US businesses hire applicants from Latin America and the Philippines, and we have multiple open Customer Service Rep positions we need to immediately hire. You would be working with the business...


  • Bogotá, Cundinamarca, Colombia Hire Emerald A tiempo completo

    **PLEASE SUBMIT YOUR CV IN ENGLISH*** **Contract Customer Service Representative** **Responsibilities of the position include**: - Answering questions about products and services - Solving customer problems and resolving complaints - Tracking customer interactions and providing feedback to the team **Qualifications for the position include**: -...


  • Bogotá, Colombia Graphic Makers and Printers A tiempo completo

    **Customer Service Representative — Colombia**: **Company Name**: Graphic Makers & Printers **Job Type**: Remote, Part-Time (5-hour shifts) **Schedule**: Monday to Saturday, 2 different available shifts. 1. Mon-Fri, 7am-12pm & Sat 8am-1pm Colombia time GMT-5 2. Mon-Fri, 12pm-5pm & Sat 1pm-6pm Colombia time GMT-5 **Employment Type**: Independent...


  • Bogotá, Bogotá D.E., Colombia Digital Customer Care Company A tiempo completo

    Job DescriptionBe responsible for the care of our English-speaking customers, resolving issues, answering questions, and listening to their feedback.Work under the direction of a team leader to deliver results in lead generation and customer service.Serve small and large companies based on complexity and service level.Qualify leads and deliver excellent...


  • Bogotá, Bogotá D.E., Colombia Digital Customer Care Company A tiempo completo

    Job DescriptionDigital Customer Care Company is a global contact center company that offers customer service solutions to various industries, including automotive and fashion.About the RoleWe are seeking an English-speaking Customer Service Representative to join our team. As a Customer Service Expert, you will be responsible for providing exceptional...


  • Bogotá, Colombia Hire Emerald A tiempo completo

    PLEASE SUBMIT YOUR CV IN ENGLISH Job Title: Contract Customer Service Representative Job Description: We are seeking a Contract Customer Service Representative to join our dynamic team.This position offers a fast-paced and collaborative work environment, providing support to our guests and members across 12 locations in the United States.The ideal candidate...


  • Bogotá, Colombia Iterum BPO A tiempo completo

    Hey Colombia! Iterum is on the lookout for awesome folks to join our Bilingual crew! Be a part of our journey to success. Are you passionate about customer service? We are looking for dynamic individuals to join our team as Customer Service Representatives! *Job Description We are looking for a dedicated and detail-oriented Representative to join our...


  • Bogotá, Colombia Opus A tiempo completo

    Customer Service Representative - Bogota Job Title: Customer Service Representative Job Description: We are seeking a Customer Service Representative (CSR) to join our team.The CSR will respond to customer inquiries through phone and email, follow up with prospects who have received quotes, and triage customer requests to the right person.Responsibilities:...


  • Bogotá, Bogotá D.E., Colombia Kaplan International A tiempo completo

    We Are Looking for a Customer Service Representative - Americas to Join Our Team!About the Role: As a Customer Service Representative - Americas, you will play a critical role in supporting student inquiries, resolving issues, and providing exceptional customer service.Your Key Responsibilities:Respond to student inquiries via phone, email, and chatResolve...


  • Bogotá, Colombia Hire Emerald A tiempo completo

    PLEASE SUBMIT YOUR CV IN ENGLISH Job Title:Contract Customer Service RepresentativeJob Description:We are seeking a Contract Customer Service Representative to join our dynamic team.This position offers a fast-paced and collaborative work environment, providing support to our guests and members across 12 locations in the United States.The ideal candidate...


  • Bogotá, Colombia Indigo Slate A tiempo completo

    Zensar is seeking a Lead Customer Service Representative in Bogota, Colombia.This is open for Full time with excellent benefits and growth opportunities.We will provide all training, and this position will require the employee to be on site Mon-Fri in Bogota.Please share your resume in English.What you will be Doing Assist customers and help resolve Cisco...


  • Bogotá, Colombia Wear The Shield A tiempo completo

    JOIN OUR GROWING TEAM – CUSTOMER SERVICE REPRESENTATIVE About Us:We are an exciting and rapidly expanding E-Commerce brand with an ever-growing presence, seeking top-tier Customer Service Representatives to help us continue to provide exceptional support to our loyal customers.Join us and be part of a dynamic team where growth opportunities are...


  • Bogotá, Bogotá D.E., Colombia Teleperformance A tiempo completo

    About the RoleWe are looking for a highly skilled and experienced customer service representative to join our team in Bogotá. As a key member of our team, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Handle customer inquiries across multiple channels in a professional and timely manner.Listen...


  • Bogotá, Colombia Opus A tiempo completo

    Customer Service Representative - Bogota Job Title: Customer Service Representative Job Description: We are seeking a Customer Service Representative (CSR) to join our team. The CSR will respond to customer inquiries through phone and email, follow up with prospects who have received quotes, and triage customer requests to the right person. Responsibilities:...