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Gbs Global Service Desk Student Intern
hace 1 mes
About SLB
We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.
At SLB, we recognize that our innovation, creativity, and success stem from our differences. We actively recruit people with a diverse range of backgrounds and cultivate a culture of inclusion that unlocks the benefits of our diversity. We want to ensure that everyone feels a sense of belonging here and we encourage, enable, and empower our people to foster inclusivity, build trust, and demonstrate respect for all across the organization.
Global in outlook, local in practice - and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.
We are SLB
At SLB we create amazing technology that unlocks access to energy for the benefit of all. As innovators, that's been our mission for 100 years. We are facing the world's greatest balancing act?— how to simultaneously reduce emissions while meeting the world's growing energy demands. Ensuring progress for people and the planet, on the journey to net zero and beyond, this, For a balanced planet.
In our Core, Digital and New Energy operations, we look for innovating gas solutions to decarbonize the industry, scaling digital solutions to improve safety, reliability, and efficiency, accelerating the energy transition by developing technology to create new energy systems of tomorrow.
Our Purpose: Together, we create amazing technology that unlocks access to energy for the benefit of all.
Our Position:We are a global technology company, driving energy innovation for a balanced planet.
Our Values:People, technology, and Performance are the key to be our cultural compass.?
Key responsibilities
1. Provide first line incident investigation and diagnostic care.
2. Resolve and close incidents and service requests according to established procedures and timelines.
3. Escalate unresolved incidents and service requests under established timelines.
4. Communicate progress of incidents to customers.
5. Ensure that assigned tickets are up to date until the issue is resolved.
6. Prioritize and organize tasks.
7. Follow up on each customer's cases accordingly.
8. Perform quality control audits on the implementation of services.
9. Communication between field, clients and co-workers.
10. Contribute to the testing of new versions of GIS supported software applications. nuevas versiones de aplicaciones GIS supported software.
Academic Background
Industrial Engineer, International Affairs, Logistics, Business Administration, Systems Engineer or related fields.
Additional Requirements
English Level: B2, you must communicate and provide services for our Hemisphere
Why SLB?
We value diversity, equity and inclusion.
We are ranked seventh in the Great Place to Work ranking in Colombia
We are ranked 8th for Great Place to Work in the women category in Colombia
We are present in more than 125 countries.
We have more than 100,000 employees worldwide.
We have a history of 85 years in Colombia.
Computer Science, Computer Engineer, Electronic Engineer, Information Technology, System Engineer and related.
