Student Intern
hace 5 meses
1) Incident management & customer support: The primary role of service desk interns involves managing incoming queries and issues. This task includes incident logging, categorization, prioritization, initial troubleshooting, and routing tickets to the appropriate departments if they cannot be resolved at first contact. The intern will learn how to use ticketing systems, understand the importance of service level agreements (SLAs), and develop customer service skills.
2) Documentation and Knowledge Base Maintenance: Interns may be tasked with updating and maintaining the service desk's knowledge base. This involves documenting common issues and their resolutions, updating troubleshooting guides, and ensuring that service desk documentation is up to date. This task helps interns understand the technical and procedural aspects of service management while contributing to the efficiency and effectiveness of the service desk.
3) Participation in IT Projects: Depending on the organization's needs and the intern's skills, they might be given the opportunity to participate in ongoing IT projects. This can range from upgrades and deployments to participating in the rollout of new tools or software. Such involvement offers practical experience with project management methodologies, team collaboration, and technical implementation work.
5) Monitoring and Reporting: Interns could be involved in monitoring the service desk's performance through various metrics such as ticket volumes, resolution times, and user satisfaction rates. They may assist in compiling reports that analyze these metrics, providing valuable insights into how the service desk can improve. This task helps interns learn about the importance of data in managing and improving IT services.
Specific knowledge and programs: Any Engineering or IT / Computer Science Program
English level: B2 (Upper Intermediate) or C1 (Advanced) or C2 (Mastery or Proficiency)
**Perks And Benefits**:
***International Opportunities****:
Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.
***Insurance****:
Health, vision, and dental insurance for you and your dependents available from day 1
**Diverse And Inclusive Culture****:
Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.
***Hybrid Work****:
BlueFLEX offers you more flexibility for a better work-life balance and empowers you to continuously perform at a high level regardless of where you're working from. Check eligibility in job description.
SLB offers equal employment opportunity. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
SLB ofrece igualdad de oportunidades en el empleo. Los Solicitantes cualificadoes son considerados sin distincion de raza, color, religion, sexo, orientacion sexual, identidad de genero, origen nacional, edad, discapacidad u otras caracteristicas protegidas por la ley.
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