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Representante De Customer Experience
hace 1 mes
En Mercado Libre estamos democratizando el comercio, el dinero y los pagos en América Latina.
En Customer Experience inspiramos confianza en nuestros usuarios generando experiências extraordinarias.
Conectamos emocionalmente en cada contacto, brindando soluciones y excediendo expectativas, a través de distintos canales de atención.
Para lograrlo, planificamos la capacidad de nuestra operación, diseñamos modelos de atención, monitoreamos la performance y gestionamos el conocimiento de nuestros equipos.
Genera un impacto positivo en las experiências de millones de personas, aprendiendo del mundo del e-commerce y fintech en un ambiente de trabajo desafiante y divertido
**Tenemos un desafío para quienes**:
- Vibran energía emprendedora: se mueven por la curiosidad, nunca se rinden y se enfocan en superar sus propios límites.
- Dan el máximo porque les gusta trabajar con compromiso y dedicación.
- Viven los cambios como oportunidades y aprenden de sus errores.
- La excelencia y la ejecución son claves en su forma de hacer las cosas.
- Promueven el buen clima, aportan alegría y diversión.
- Saben cómo construir con otras personas y disfrutan trabajando en equipo.
Imaginate emprendiendo proyectos desafiantes, dinámicos e innovadores **y **siendo responsable de**:
- Garantizar una experiência diferencial y de excelencia a quienes se contactan con Mercado Libre.
- Alcanzar ambiciosos objetivos de calidad y satisfacción, agregando valor a quienes utilizan nuestros servicios, mediante soluciones efectivas.
- Brindar feedback sobre las oportunidades de mejora detectadas en las operaciones para optimizar la experiência en la plataforma.
**Requisitos**:
- Tener formación en Administración de Empresas, Economía, Ingeniería en Sistemas o carreras afines.
- Contar con experiência en atención a clientes, es deseable.
**Te proponemos**:
- Ser parte de una compañía con espíritu emprendedor en la que nos encanta pensar en grande y a largo plazo.
- Ser protagonista de tu desarrollo en un ambiente de oportunidades, aprendizaje, crecimiento, expansión y proyectos desafiantes.
- Compartir y aprender en equipo junto a grandes profesionales y especialistas.
- Un excelente clima de trabajo, con todo lo necesario para que vivas una gran experiência.
:)
En Mercado Libre trabajamos para promover una cultura inclusiva, que busca la equidad y valora las diferentes perspectivas.
Esto se traduce en género, religión, personas con discapacidad, LGBTQ+, etnia y diversidad de experiências.
Trabajamos todas nuestras búsquedas con base en esta premisa.
Sumate a nuestro equipo