Senior Benefits Operations Specialist

Velocity Global offers the most unified, tech-enabled, and customer service-driven global workforce management, ensuring smooth, reliable operations across countries, roles, and workforce types so businesses can navigate complexity with confidence, deliver strong results, and stay ahead.
We help you expand your business into new markets without the complexity of setting up entities.
We hire, pay, and manage your workforce across 185+ countries with our AI-powered global Workforce Technology platform.
We are looking for a Senior Benefits Operations Specialist to add to our Global Benefits Operations team.
This full-time, fully remote position based in Colombia will build aspects of our global benefits programs at tactical levels.
We ask that you have a high level of flexibility.
We are looking for someone with experience managing vendors, data, administration, and team member relationships.
You will support the scaling of our global benefits offerings through hands-on involvement with plan renewals, implementations, and other operational initiatives.
You will report to the Senior Manager of Benefits Operations.
You will: Lead all operational aspects of renewals and implementations, including system updates, outbound communications, benefits process optimization, and resource management.
Identify and resolve operational process gaps associated with new and existing benefits offerings.
Refine implementation workflows and help to ensure successful benefits product launches.
Coordinate regularly with benefits service providers, outsourced vendors, and brokers on a global basis to ensure the success of ongoing benefits administration and daily operations.
Build and maintain relationships with company partners to socialize and manage changes in benefits offerings and processes.
Collaborate with customer and employee-facing teams, as well as the Benefits Design team, to identify implementation groups and opportunities for new benefits offerings.
Develop resources associated with pricing, compliance, frequently asked questions, marketing materials, plan documentation, and other information relating to new and existing benefits offerings.
Support cost booking, vendor billing, customer invoicing, and benefits audit processes.
Lead conversations regarding benefits offerings with customers and supported employees.
You have: Bachelor's Degree in related field or equivalent work experience.
5+ years of experience in administrating global or US Benefits.
Business proficiency in the English language.
Fluent in Spanish.
Fluency in Portuguese is an added bonus.
Proficiency in benefits administration software and systems.
Strong understanding of benefits plan design and pricing.
Strong project management and execution skills.
Advanced Excel and Google Sheets ability.
Please submit resume/CV in English, so it may be easily shared with our stakeholders.
We are dedicated to fostering diversity and inclusion across our organization, embracing the rich tapestry of cultures, backgrounds, and perspectives that our global team brings together in offices around the world.
Velocity Global is an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information.
We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.
Velocity Global offers a range of benefits tailored to the location and type of role.
A general benefits overview is below: Health and Dental Insurance.
Retirement Savings + Employee Incentive Plan.
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