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Representante De Customer Experience

hace 1 mes


Bogotá, Colombia Mercadolibre A tiempo completo

En Mercado Libre estamos democratizando el comercio y los servicios financieros para transformar la vida de las personas de América Latina. Sumate a este propósito

En Customer Experience inspiramos confianza a las personas que utilizan nuestros servicios, generando experiencias extraordinarias. Conectamos emocionalmente en cada contacto, brindando soluciones y excediendo expectativas, a través de distintos canales de atención. Para lograrlo, planificamos la capacidad de nuestra operación, diseñamos modelos de atención, monitoreamos la performance y gestionamos el conocimiento de nuestros equipos. Genera un impacto positivo en las experiencias de millones de personas, aprendiendo del mundo del e-commerce y fintech en un ambiente de trabajo desafiante y divertido

Tenemos un desafío para quienes:

Vibran energía emprendedora: se mueven por la curiosidad, nunca se rinden y se enfocan en superar sus propios límites.
Dan el máximo porque les gusta trabajar con compromiso y dedicación.
Viven los cambios como oportunidades y aprenden de sus errores.
La excelencia y la ejecución son claves en su forma de hacer las cosas.
Promueven el buen clima, aportan alegría y diversión.
Saben cómo construir con otras personas y disfrutan trabajando en equipo.

Imaginate emprendiendo proyectos desafiantes, dinámicos e innovadoresy siendo responsable por:

Responder dudas o consultas de los usuarios, por medio de los diferentes canales de atención online y offline.

Garantizar que la experiencia de nuestros usuarios (compradores o vendedores) al contactarse con el centro de atención al usuario sea única y diferencial.

Brindar soluciones efectivas y de calidad a nuestros usuarios, agregando valor a quienes utilizan nuestros servicios.

Trabajar proactivamente en la detección de oportunidades de mejora en nuestra operación de Customer Service, flujos, procesos y en la comunicación al usuario.

Requisitos:

?Ser estudiante de los primeros años en carreras administrativas: Administración de Empresas, Ecnomía, Ingenierías o carreras afines.

Contar con disponibilidad para trabajar en jornada parcial de 6 horas.

Contar con experiencia en atención a clientes, es deseable.

Te proponemos:
Ser parte de una compañía con espíritu emprendedor en la que nos encanta pensar en grande y a largo plazo.
Ser protagonista de tu desarrollo en un ambiente de oportunidades, aprendizaje, crecimiento, expansión y proyectos desafiantes. 
Compartir y aprender en equipo junto a grandes profesionales y especialistas.
Un excelente clima de trabajo, con todo lo necesario para que vivas una gran experiencia. :)