Salesforce Administrator

**DIRECTION**:

- IT

**PERSONAL RECRUITER**:

- CAMILO VALDERRAMA RICO

**LOCATION**:

- COLOMBIA; MEXICO

**TECHNICAL LEVEL**:

- INTERMEDIATE

**WE ARE**:
SoftServe is a global digital solutions company focused on client success, employee satisfaction, and sustainable business development. 13,000+ talented individuals are currently working on 1,100+ projects with clients in the USA, Europe, and APAC region. SoftServe is about open-minded people who love technology and have the environment of crafting their personal and professional growth. We understand that the best way to build our future is to help you build yours.

If you are passionate about Digital Platforms, love working with the latest technologies, and actively collaborate with clients, SoftServe Salesforce team is the right place for you

**YOU ARE**:

- 2+ years of relevant background
- Configuring Salesforce (objects, fields, validation, process automation, declarative tools)
- Overseeing all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups
- Resolving user support tickets
- Identifying and gathering requirements from users and stakeholders
- Supporting team members and monitoring user adoption of Salesforce tools in the organization
- Providing ongoing user training and creating training materials as needed
- Ensuring optimal performance of Salesforce systems and products
- Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing
- Evaluating and installing new Salesforce releases
- Preparing reports for sales and other departments

**YOU WANT TO WORK WITH**:

- Collecting customer requirements and identifying opportunities to help customers achieve their business objectives by utilizing Softserve services in Salesforce
- Promoting Salesforce technical and consultancy services internally and externally
- Analyzing and designing software solutions on top of Salesforce Platform
- Enabling SoftServe sales teams with effective and consistent pre-sales support and advisory
- Qualifying prospects and opportunities from a technical and business standpoint based on SoftServe service portfolio
- Translating functional requirements into technical requirements
- Writing test classes for the class that you develop and ensuring more than 80% code coverage
- Following all standard operating procedures (SOP) and maintaining updated ticketing for incidents, requests, changes
- Producing tangible deliverables (requirements specifications, design deliverables, status reports, project plans)

**TOGETHER WE WILL**:

- Provide technical assistance and end-user troubleshooting for bug fixes, enhancements, and 'how-to' assistance