Order to Cash Coordinator North Wacam

hace 2 semanas

Cali, Colombia Mondelēz International A tiempo completo

**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Possible.**

**How you will contribute**

You will:

- Provide administrative support executing activities and build an effective relationships with those you support
- Perform duties as needed related to budget, expenses and purchasing processes
- Manage archiving and filing in line with statutory requirements and company policy
- Complete and update reports and maintain systems and data
- Undertake additional projects and tasks as requested
- Coordinate all logistics for travel, events, meetings, training, etc. where required

**What you will bring**

A desire to drive your future and accelerate your career and the following experience and knowledge:

- Administration and support roles
- Highly developed customer service orientation
- Excellent written and verbal communication skills
- Office (Excel, Word, PowerPoint)
- Attention to detail combined with proactive attitude, very good communication and interpersonal skills
- Excellent teamwork and able to anticipate needs and respond accordingly

**Más información sobre este puesto**

**Qué debes saber acerca de esta posición**:
Coordinador de Order to Cash enfocado en el proceso de Order Management para la región de North Wacam y dando apoyo a iniciativas de mejora y seguimiento al proceso de Crédito y Cartera.

**Principales responsabilidades del rol**:

- ** Supervisar el proceso de administración y manejo de pedidos de clientes**
- Asegurar que los pedidos se procesen correctamente siguiendo las políticas y los controles establecidos, optimizando las herramientas y los recursos.
- Apoyar la resolución de problemas operativos y la adecuada priorización dentro del proceso.
- ** Implementar mejoras y estandarización de procesos end to end de OTC**
- Analizar las mejores prácticas y estandarizar los procesos para los países del Cluster
- Identificar oportunidades de automatización y eficiencia para implementar en los procesos operativos tanto en el área de Order Management como de Credito y Cartera
- ** Coordinar con equipos multifuncionales acciones para minimizar los riesgos y el impacto en los níveles de servicio**
- Participar y/o liderar reuniones de planificación y resolución de problemas con las áreas de logística, producción y ventas, como sea necesario
- Comunicar cambios en procesos, políticas o prioridades al equipo a las partes interesadas.
- ** Monitorear y reportar indicadores clave (KPIs)**
- Realizar un seguimiento constante de métricas como CFR, OTIF, No Touch y OCT para asegurar que las expectativas en cuanto a nível de servicio se cumplan
- Asegurarse de la presentación de informes periódicos al liderazgo sobre el estado de las operaciones y los resultados obtenidos
- ** Liderar al equipo de Order Management**
- Dar retroalimentación y establecer planes de desarrollo para las personas del equipo de OM
- Identificar patrones o problemas recurrentes y proponer soluciones proactivas
- Fijar objetivos retadores acorde a la estrategia de crecimiento del negocio
- ** Apoyar el proceso de crédito y cartera**
- Apoyar subprocesos de crédito y cartera como Deducciones y Aplicaciones de pago optimizando la gestión y resultados.
- Influenciar a los stakeholders para la resolución de los casos que se tienen abiertos y escalar cuando sea necesario.

**Qué ingredientes extra aportarás**:

- Excelentes habilidades de comunicación.
- Trabajo en equipo.
- Capacidad de influencia.

**Requisitos específicos del puesto**:

- Experiência mínima de 5 años en servicio al cliente, order management, facturación, créditos o contabilidad financiera.
- Experiência en liderazgo, dirección y desarrollo de equipos.
- Con conocimientos en gestión de la cadena de suministro de clientes
- Capacidad para analizar datos y poner ideas en práctica enfocado en el cumplimiento de los KPI.
- Pensamiento crítico, atención al detalle y orientación al cliente.
- Conocimiento en MS Office y excelente manejo de Excel.
- Ingles avanzado (Mínimo un nível B2).
- Experiência en compañías de Consumo Masivo (Deseable).

No Relocation support available
Business Unit Summary

Wacam is MondelēzInternational’s Latin America presence with more the 1700 wonderful people proudly representing a diversity of cultures and nationalities. Wacam includes 13 countries: Colombia, Ecuador, Perú, Chile, Bolivia, Panamá, Costa Rica, Nicaragua, Honduras, Guatemela, El Salvador, República Dominicana, Puerto Rico. We make and distribute our global brands and local jewels such as Field, Club Social to over 190 million consumers.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other char

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