Associate Data Quality Analyst

hace 1 semana

Bogota, Colombia Anthology, Inc. A tiempo completo

Associate Client Support Quality Analyst

Bogota, Colombia

*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*

The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

As an Associate Client Support Quality Analyst, you will be dedicated to the Anthology Client Support program and be responsible for supporting the delivery of all products, services, and systems support through quality monitoring and defect analysis. Client Support Specialists and leadership will utilize your insight and observations in all these areas to enhance the production floor’s goals. You will work in a multi-tasking, team-oriented environment to deliver measurable and quantitative results.

Required skills/qualifications:

- Bachelor's degree in computer science, management information systems, or another related field
- Any experience in a client-facing call center, help desk, or technical support environment or equivalent consulting experience
- Experience monitoring and documenting established processes for failures
- Demonstrated ability to utilize analytical skills, quality assurance, and performance improvement techniques and methodologies
- Strong oral and written communication skills and listening skills, as well as presentation and interpersonal skills
- Excellent analytical skills
- Creativity/innovation
- Ability to work in a fast-paced environment; ability to thrive in a team environment; excellent work ethic
- Customer-focused excellence in delivery
- Flexibility and adaptability
- Ability to think strategically
- Focus on metrics
- High standards of work quality
- Persistence and persuasiveness
- Fluency in written and spoken English at CEF B2 level or above

The Office:
We have an office located in Bogota, Colombia as a hub for the LAC market.
- Located in Capital Towers center in the financial district
- Excellent and secure area to eat lunch, have a walk, or dine after office hours
- Benefits in prepaid medicine, dental plan, and wellness allowance
- Easy access to public transportation close to two important avenues, Carrera 7 and Calle 100
- Free parking for employees and paid parking for visitors
- Multiple private spaces for virtual and face-to-face meetings
- Regular events like bring your dog to work day and ping-pong, foosball, and Mario Kart tournaments
- Sodexo card provided for employees
- Daily budget to spend on beverage vending machines

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

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