Sr. Consultant, Implementation Manager

hace 2 semanas


San Vicente Ferrer, Colombia Visa A tiempo completo

Company Description

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
**You're** an Individual. **We're** the team for you. **Together**, let's transform the way the world pays.

**Job Description**:
The Visa global Implementations group works with locally deployed specialized teams to develop and deliver the support model for Visa Inc. issuers, acquirers, processors and merchants worldwide. This includes Product Implementation Services and Support, Enterprise/Government mandate projects, and Internal/external SME/Consulting support.

**Job Scope**:
The Sr. Consultant, Implementation Manager is a leader for the operational oversight and execution of Visa project implementations (payment products/services) across Latin America and the Caribbean region. This role coordinates Visa internal resources (CSI, Products, Infrastructure, etc.) for Client projects. This role is a team lead role to Project Managers and will provide functional guidance, defining project related activities, tools, processes and procedures and even operational support/implementation strategies for successful deployment.

**Responsibilities**:

- Lead complex and multi-layer implementations for multiple projects for Visa client institutions and processors to ensure customer expectations are exceeded.
- Coordinate directly with clients to understand program set up requirements and facilitate new program installations, conversions and maintenance requests without client impact.
- Report on client project accomplishments and deliverables while serving as an escalation point for complex issues encountered by team members/clients etc.
- Act as a mentor and train newer team members.
- Manage non-routine, complex processing and change requests, as well as tactical and strategic client initiatives.
- Lead projects for various initiatives, both internal and external, using project management best practices and skills.
- Proactively identify operational opportunities and implement recommendations to increase service quality and efficiency.
- Build and enhance positive working relationships with Visa clients and internal stakeholders.
- Prepare and maintain detailed project Artifacts, including project plans, status reports, meeting minutes, issue logs in support of client projects and/or initiatives.
- Translate complex customer business requirements into internal technical language.
- Coordinate and influence internal and external resources to ensure delivery on commitments.

**Qualifications**:
Basic Qualifications:

- 6 years of work experience with a Bachelors Degree or at least 3 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree
**Preferred Qualifications**:

- 10-12 years of work experience with a Bachelors Degree or 8 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 4 years of experience with a PhD
- PMP certification (or equivalent)
- Proven abilities in negotiating with and influencing clients and staff at all levels as well as the ability to successfully manage competing priorities while serving as a positive influence across the organization.
- Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
- Excellent time management, organization, and planning skills are essential.
Demonstrate success in client relationship management.
- Operational knowledge of the local financial industry a plus.
- Demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
- Excellent verbal, written, presentation and interpersonal skills
- Demonstrated ability to articulate complex technical terms or processes into business language.
- Strong oral and written communications skills in English/Spanish, Portuguese a plus.
- Digital payments experience a plus.

Additional Information
Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
**Work Hours**: Varies upon the needs of the department.
**Travel Requirements**: This position requires travel 5-10% of the time.
**Mental/Physical Requirements**: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in p


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