Sr Manager, Client Care

hace 6 meses

San Vicente Ferrer, Colombia Visa A tiempo completo

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
This position leads and is responsible for the coaching and development of a team of Client Care Managers. Employee engagement, coaching and development, as well as delivery of efficiency metrics are must-have behaviors. A successful manager consistently demonstrates an unrelenting focus on delivering and improving the Customer and Teammate experience. World-class service towards engaging and supporting client objectives and programs rounds-out the Sr manager role.

**SPECIFIC RESPONSIBILITIES WILL INCLUDE**:

- Deliver world-class customer service through monitoring and coaching team performance and objectives - **Best in Class**
- Champion a world-class Employee and Customer experience - **Issue Resolution, Customer Centricity & Employee Engagement**
- Core Skills and Competencies: Focus on Issue Resolution, Technical Aptitude and Data-driven Decision Making - interpret and synthesize data for problem solving. Analyze contact center data and prepare reports
- Promote employee Engagement & Collaboration
- Coaching, Mentoring and Governance: Facilitate career development among team members. Partner with Teammates to agree on and monitor Performance plans. Conduct regular evaluations and provide performance and behavior feedback to Teammates. Develop Team Leads. Evaluate staff effectiveness and performance annually and on an as need basis.
- Delivery of service level, budget, coaching and documentation (overtime, handle time, etc) and other key metrics
- Ensure Attendance and Adherence expectations are met
- Partner with workforce planning teams to deliver around-the-clock support and ensure sufficient coverage
- Actively participate in hiring, onboarding, training and development of support and staff members
- Goal setting with peers to achieve business results - develop monthly, quarterly and annual call center goals and action plans
- Partner across teams and departments for process improvement initiatives. Execute and deliver cross-functional projects (end-to-end) at the most efficient way without negative impact on the quality of delivery.
- Demonstrate willingness and ability to lead through small scale process improvement and business initiative projects, with impact to overall efficiency and productivity.
- Strong collaboration with peers and team members leading projects and achievement of business goals. Execute and commit to a course of action targeted on people, client/customers, and profitability.
- Ability to drive business goals by providing guidance to peers and other sub-function leaders within the business.
- Participate in and lead customer experience calibration sessions and team meetings to ensure flow of communication
- Demonstrate and model Visa behaviors - Visa Leadership Principles
- Execute Leadership strategies and tactics to drive performance and achieve business results
- Compliance to Key Control, Timekeeping, Managing Sensitive Data, and other policies, including maintaining confidentiality in our secure environment.
- Flexible in the event of schedule change requirement - willingness to work a flexible schedule to include potential rotations of overnight, split shift, weekends, holidays and overtime based on business need.
- Willing to Work Full Time On-site and occasionally Temporary Work from Home or Hybrid Schedule, depending on the business requirement.
- Sr. Manager must remain in the position for at least 24 months. Managers are expected to have flexible schedules as the business need may change.

**TRAINING**:

- Full schedule availability is required.
- Successfully complete a training program, including classroom instruction, computer-based lessons, instructor-led activities and on-the-job training.
- Employees attending training are expected to meet Visa’s established standards for performance, attendance and conduct.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

**Qualifications**:

- 8 or more years of relevant work experience with a Bachelor’s Degree or at least 5 ye

  • Representante de Ventas Externo

    hace 5 meses

    San Vicente Ferrer, Colombia Brenntag A tiempo completo

    **REPRESENTANTE DE VENTAS EXTERNO (PERSONAL CARE, HOME, INDUSTRIAL AND INSTITUTIONAL CARE)**: Nuestro equipo en **Bogotá** actualmente tiene una vacante para un **Representante de Ventas Externo (Personal Care, Home, Industrial and Institutional care)** **TU PAPEL Y RESPONSABILIDADES**: El objetivo del puesto es realizar ventas de productos químicos y...

  • Sr Associate Government Affairs

    hace 6 meses

    San Vicente Ferrer, Colombia Amgen A tiempo completo

    **HOW MIGHT YOU DEFY IMAGINATION?** If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering...

  • Senior HR Associate Colombia

    hace 6 meses

    San Vicente Ferrer, Colombia Edgewell Personal Care Brands A tiempo completo

    Edgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reimagine good mornings and endless summers, strive for more sustainable ways to...

  • Nurse Care Manager

    hace 3 semanas

    Sabanas de San Angel, Colombia EVANGELISTA MEDICAL SPECIALTY HOSPITAL A tiempo completo

    Main ResponsibilitiesThe Nurse Care Manager is responsible for managing the overall delivery of nursing services on patient care activities, ensuring that patients receive comprehensive and consistent care and nursing staff complies with all relevant laws, regulations and standards.Key Responsibilities:Works collaboratively with the Chief Nurse and Assistant...

  • Bogota, Colombia

    hace 5 meses

    San Vicente Ferrer, Colombia Simplr A tiempo completo

    Hiring for Customer Care and Sales. ¿Está dedicado a proporcionar un servicio al cliente excepcional e impulsado a obtener resultados? ¡Únase al equipo de soporte de primera línea de Asurion hoy mismo como **Representante de atención al cliente y ventas**!** Como Representante de Atención al Cliente y Ventas, mantendrá un servicio al cliente...

  • Sr. Client Partner

    hace 6 meses

    San Vicente Ferrer, Colombia Entravision Communications Corporation A tiempo completo

    **Sr. Client Partner - Integral Ad Science** **RedMas Colombia** | **Full Time** OBJECTIVES Integral Ad Science is an American publicly-owned technology company that analyzes the value of digital advertising placements. Integral Ad Science is known for addressing issues around fraud, viewability and brand risk, as well as TRAQ, a proprietary media quality...

  • Sr Product Manager

    hace 6 meses

    San Vicente Ferrer, Colombia Novartis A tiempo completo

    1.066.824. That’s the number of patients we reached in 2021. We want curious, courageous and collaborative people like you to join our inspiring environment. Here you’re given opportunities to make a genuine impact on our patient driven mission. Here you’re surrounded by people who share your determination to tackle the world’s toughest medical...

  • Farmer Sr

    hace 6 meses

    San Vicente Ferrer, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...

  • Engineer Manager

    hace 5 meses

    San Vicente Ferrer, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...

  • Operations Manager

    hace 5 meses

    San Vicente Ferrer, Colombia Sagan A tiempo completo

    **Job Title: Operations Manager** **Location**: Remote (EST) **Work Schedule**: Monday - Friday, 9 AM - 5 PM (EST) **Key Responsibilities**: - ** Customer Success and Account Management**: - Oversee customer interactions for cafes, ensuring satisfaction and engagement. - Manage food service account communications, both reactive and proactive. - **...

  • Lead Analyst Total Rewards Compensation Operations

    hace 5 meses

    San Vicente Ferrer, Colombia Kenvue A tiempo completo

    **Lead Analyst Total Rewards Compensation Operations**-2307010287W Description Kenvue is currently recruiting for: **Lead Analyst, Compensation Operations** This position reports into Sr. Manager, Compensation Solutions and is based at Bogota. **Who We Are** At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of...

  • Project Manager Senior

    hace 5 meses

    San Vicente Ferrer, Colombia Talent Mapping A tiempo completo

    **Acerca del puesto Project Manager Senior / construcción**: Empresa del sector construcción e interiorismo, está en búsqueda de un **Project Manager Senior en Bogotá.** **Funciones** Encargarse de la organización, coordinación y supervisión de los proyectos, tanto durante el proceso de licitación como después de su adjudicación, asegurando el...

  • Account Manager

    hace 6 meses

    San Vicente Ferrer, Colombia Believe A tiempo completo

    Company Description Founded in 2005, believe is the worldwide leader in digital audio and video distribution for independent artists and labels. It is by combining technological and artistic skills in the service of digital distribution that the Group has based its expertise and has quickly positioned itself as a new player in the music industry...

  • Strategic Procurement Manager

    hace 6 meses

    San Vicente Ferrer, Colombia Kenvue A tiempo completo

    Description **Procurement Strategy Manager** Kenvue is currently recruiting for a Procurement Strategy Manager. **Who We Are** At Kenvue, part of the Johnson & Johnson Family of Companies (Kenvue), we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands—including...

  • Project Manager Senior

    hace 2 meses

    San Vicente Ferrer, Colombia Talent Mapping A tiempo completo

    **Acerca del puesto Project Manager Senior / construcción**:Empresa del sector construcción e interiorismo, está en búsqueda de un **Project Manager Senior en Bogotá.****Funciones**Encargarse de la organización, coordinación y supervisión de los proyectos, tanto durante el proceso de licitación como después de su adjudicación, asegurando el...

  • Energy Manager

    hace 6 meses

    San Vicente Ferrer, Colombia Solvo Global A tiempo completo

    **Position**:Energy Manager **City**:Bogotá (Remote) **Schedule**: Monday to Friday 8:00am -6:00pm EST / Flexible. **Remuneration**: $3'200.000 - 3'700.000 **Job description**: The Energy Manager will support he company owner directly and manage project documentation, complete complex energy savings calculations, serve as an expert on (Con Edison)...

  • Account Manager Farmer

    hace 5 meses

    San Vicente Ferrer, Colombia SoftwareOne A tiempo completo

    Job Function: Sales The role: We strive to foster a culture and workplace that empowers our employees to be authentic, best versions of themselves. This is the basis of our diversity, equity, inclusion, and belonging initiatives. We are thrilled to announce an opportunity to join our team as: **Account Manager** **Farmer** Full-time | Colombia | Hybrid...

  • Account Manager Ciberseguridad

    hace 5 meses

    San Vicente Ferrer, Colombia RECURSO HUMANO POSITIVO A tiempo completo

    Distinguida empresa dedicada a ofrecer servicios de Ciberseguridad requiere para su equipo de trabajo **Account Manager**, **con nível de inglés B2 **y **formación profesional en Administración, comercio exterior, Marketing o Infraestructura Tecnológica.** Debe tener **mínimo 3 años de experiência en ventas enfocadas a seguridad** de la información...

  • Territory Manager

    hace 6 meses

    San Vicente Ferrer, Colombia Franco Racquet Sports A tiempo completo

    Franco Racquet Sports is one of the fastest growing sports companies in Texas. We are a small company, but are positioned to be one of the largest tennis and pickleball service providers in Texas and the United States. As we continue to grow our programs and service offerings and refine our customer experience, our goal remains steadfast: Improve the...

  • Customer Service Team Leader

    hace 5 meses

    San Vicente Ferrer, Colombia Kaplan A tiempo completo

    Job Description **Responsibilities**: - To manage Customer Care Executives through leading, developing, managing, and motivating them to complete customer related administration tasks and phone calls.- To supervise the workload of the team, to optimize service provision and administrative support for the operation of the Contact Centre.- To ensure that the...