Empleos actuales relacionados con Service Delivery Manager - Colombia - Oracle


  • Colombia Alexandra Lozano Immigration Law PLLC A tiempo completo

    Overview We seek a highly skilled, bilingual (English/Spanish), experienced IT Service Delivery Manager to lead and optimize our global IT service operations. The ideal candidate will have over four years of experience managing service delivery, service design, service transition, change management, and helpdesk operations across multiple locations. This...


  • Colombia Gove A tiempo completo

    Company Overview">Gove is seeking an experienced Client Service Delivery Manager to join our team. This role involves providing exceptional customer service, leading a high-performing team, and driving business growth.">Job Description">We are looking for a skilled professional who can develop and implement effective customer service strategies, improve...

  • Associate Manager

    hace 2 días


    Colombia Sutherland A tiempo completo

    Sutherland is seeking an attentive and analytical, accountable, dynamic & people’s person to join us as an Associate Manager - Service delivery to be responsible for overseeing the customer deliverables, process maintenance & improvement, and people management as a part of service delivery. We are a group of dynamic and driven individuals. If you are...

  • Account Delivery Manager

    hace 1 semana


    Colombia DXC Technology A tiempo completo

    The Account Delivery Manager is a direct client contact position responsible for leading delivery of all high value and in - scope contracted services across all involved service delivery towers ensuring that performance goals and cost commitments are met. The ADM works with business partners and vendors using their leadership skills and technical knowledge...


  • Colombia Reclutamiento it A tiempo completo

    In our company we believe that the key to create digital wealth is to have passionate, expert and happy people like you to transform the complex into extraordinary. That's why we contribute in continuous learning, professional growth and increased well-being in our collaborators every day. Join our team as VP or Chief Operation Office with experience in IT...


  • Colombia Oracle A tiempo completo

    Cloud Service Delivery Manager Cloud Solution Engineer 3-2200084X **Applicants are required to read, write, and speak the following languages**: English, Spanish **Preferred Qualifications** **El equipo de Lift Services Latin America está buscando un Cloud Service Delivery Manager para liderar proyectos de migración de infraestructura de clientes para...


  • Colombia Anthology A tiempo completo

    Service Delivery Manager Remote - Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and...


  • Colombia Anthology A tiempo completo

    **About the Opportunity**At Anthology, we're passionate about empowering educators and institutions to thrive. As a Service Delivery Manager - Technical Expert, you'll play a crucial role in delivering exceptional services to our customers worldwide.**Job Summary**We're seeking an experienced technical professional with strong Linux knowledge and project...


  • Colombia Ellucian A tiempo completo

    Unlock Learning For All Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all...


  • Colombia Ellucian Company L.P. A tiempo completo

    Unlock Learning For All Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all...


  • Colombia Oracle A tiempo completo

    Cloud Service Delivery Manager Cloud Solution Engineer 3-2200084X**Applicants are required to read, write, and speak the following languages**: English, Spanish**Preferred Qualifications****El equipo de Lift Services Latin America está buscando un Cloud Service Delivery Manager para liderar proyectos de migración de infraestructura de clientes para Oracle...


  • Colombia Investment Hr A tiempo completo

    About the RoleAt Investment HR, we pride ourselves on delivering exceptional customer service. As a Business Service Delivery Specialist, you will be instrumental in supporting our clients with their human resources needs.We estimate this role to earn approximately $52,000 - $65,000 per year, based on industry standards and market conditions.

  • Service Delivery Manager

    hace 2 semanas


    Colombia Yuxi Global A tiempo completo

    Company Description Yuxi Global is an American company with high functional teams across Latin America. We stay updated with the most modern, edge practices and technologies. Our teams are versatile, adaptable and have expertise in a wide range of programming languages, databases and frameworks. This is your invitation to someone who loves working with...


  • Colombia Kyndryl Colombia SAS A tiempo completo

    **Why Kyndryl** Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively...


  • Colombia Alexandra Lozano Immigration Law Pllc A tiempo completo

    **Overview of the Role**We are seeking a highly skilled IT professional to lead our global IT service operations. The ideal candidate will have extensive experience in managing service delivery, service design, service transition, change management, and helpdesk operations across multiple locations.This leadership role requires a deep understanding of...


  • Colombia Scotiabank A tiempo completo

    About the RoleWe are seeking a highly skilled Senior IT Service Delivery Manager to lead our Change and Release Management team. This is an exciting opportunity for a motivated individual to drive the adoption of best practices through governance, standards, policies, and education that will drive insights, empower automation, and protect our regulatory...


  • Colombia Velatia Careers A tiempo completo

    Empresa de ámbito internacional, que diseña, implementa y administra tecnología e infraestructura para telecomunicaciones, aportando conocimiento y experiência en ámbitos con requerimientos específicos. Ofrece alternativas innovadoras para arquitecturas tecnológicas, con el objetivo de brindarles a nuestros clientes las herramientas necesarias para...


  • Colombia Velatia Careers A tiempo completo

    Empresa de ámbito internacional, que diseña, implementa y administra tecnología e infraestructura para telecomunicaciones, aportando conocimiento y experiência en ámbitos con requerimientos específicos. Ofrece alternativas innovadoras para arquitecturas tecnológicas, con el objetivo de brindarles a nuestros clientes las herramientas necesarias para...

  • Service Delivery Lead

    hace 1 semana


    Colombia Yuxi Global A tiempo completo

    Medellín, Medellin, Antioquia, Colombia Employees can work remotely Full-time **Company Description**: Yuxi Global is an American company with high functional teams across Latin America. We stay updated with the most modern, edge practices and technologies. Our teams are versatile, adaptable and have expertise in a wide range of programming languages,...

  • Delivery Manager

    hace 4 días


    Colombia Sofka A tiempo completo

    **In Sofka we are a Company with a clear purpose applied every day in our actions.**: "We look after our surroundings, multiplying successful experiences..". Get your backpack ready and be part of this great adventure! **What are we looking for?**: We are looking for the best Delivery Manager Are you passionate about achieving project success? Do you enjoy...

Service Delivery Manager

hace 2 semanas


Colombia Oracle A tiempo completo

Service Delivery Manager-22000C3L

**Applicants are required to read, write, and speak the following languages***: English, Spanish

**Preferred Qualifications**

**SDM (Service Delivery Manager) - Managed Services**

Global IT and Telecommunications company is looking for a professional Service Delivery Manager to plan, direct and coordinate all interfacing and additional support related operations for our customers in Mexico/Colombia/Argentina. This person will be responsible for maximizing customer satisfaction, perception of Oracle’s overall support efforts and efficiency in all related communications.
- **Responsibilities**
- Act of as Single Point and Main Escalation Contact for the customer with regards to Oracle Communications platforms related issues/questions
- Interface and liaise with customer´s Operations & Maintenance (O&M) team, Oracle Support, Consulting and Engineering teams in the event of emergencies/crisis
- Manage and actively help in every support related request or concern raised by the customer
- Establish or refine Service Delivery documentation
- Develop and improve Service Delivery activities, processes and best practices that guarantee customer satisfaction related to Oracle support
- Supervise and monitor general customer perception on Oracle installed base of solutions
- Be attentive and supportive to all Service Delivery activities and resources
- Perform quality controls and monitor all customer related communications
- **Requirements**
- Proven work experience as a Service Delivery manager or similar operation management positions
- Good knowledge of organizational effectiveness and operations management
- Adequate knowledge of organizational structures of Telcos
- Technical knowledge on Tekelec products (hands-on experience in DSR, PCRF, EAGLE, STP, PIC, etc) and ACME products (hands-on experience in SBC, SLB, SRP, OCOM).
- Telecommunications technologies and protocols: VoIP, SIP, VoLTE.
- Technical knowledge of wireless core network 3G/4G/5G.
- Technical knowledge of signaling technology Diameter.
- Networking protocols, tools and troubleshooting.
- English: Advanced, verbal and written proficiency. High proficiency in understanding, writing and speaking English mandatory.
- Flexible: availability during nights and weekends may be required for scheduled activities.
- On-call shifts including nights, weekends & bank holidays
- Experience in customer facing roles
- Flexibility to work under pressure and in high performance environments
- Good IT skills (databases, MS Office, etc)
- Ability to effectively communicate with all levels of the organization
- Leadership and organizational skills

**Detailed Description and Job Requirements**

An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.

Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects.

5-7 years of experience relevant to this position including 2 years consulting experience preferred. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.

**Job**: Consulting

**Location**: CO-CO,Colombia-Bogota

**Job Type**: Regular Employee Hire

**Organization**: Oracle