Customer Team Lead

hace 2 meses

Bogotá Cundinamarca, Colombia Medtronic A tiempo completo

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.

Come strengthen your specialized skills and enhance your expertise. We’ll support you with the training, mentorship, guidance, and networks you need to advance, and empower you to work in the way that’s best for you. Together, we can confront the challenges that will change the face of healthcare. Join us for a career that changes lives. This position will be fully remote in Colombia.

Responsibilities may include the following and other duties may be assigned:

- Lead and mentor a team of customer service representatives across Canada and LATAM
- Ensure effective communication, motivation, and support to team members
- Conduct regular performance reviews, provide feedback, and support professional growth
- Foster a culture of collaboration, accountability, and continuous improvement
- Handle escalated customer issues and collaborate with internal departments to find resolutions
- Monitor service metrics (KPIs) and implement strategies to improve customer satisfaction and operational efficiency
- Develop and implement best practices for customer interactions, workflow, and service delivery across both regions
- Work closely with other departments such as Sales, Technical Support, Credit and Operations to provide a seamless customer experience

Required Knowledge and Experience:

- Highschool degree
- Fluent in English skills
- Fluent in French skills
- Two or more years of experience with customer service, technical support, back office or related.
- Excellent customer service skills
- Good resolution of conflicts

Experience in leadership roles, experience with coaching and customer service Medtronic platforms is a plus.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity

here

  • Customer Support Team Lead

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    About the Role:We're seeking a Customer Support Team Lead to join our Colombia team at Sezzle. As a key member of our support team, you'll be responsible for leading a team of customer support specialists, providing guidance and support to ensure exceptional service delivery. Your responsibilities will include overseeing troubleshooting efforts, crafting...

  • Customer Contact Management Team Lead

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia myGwork A tiempo completo

    About the JobJoin Sanofi, an inclusive employer and a member of myGwork, as a Customer Contact Management Team Lead. This role is part of our Bogotá HUB, where we innovate and improve performance across every Sanofi department.Key ResponsibilitiesSupervise a team that delivers exceptional customer experiences by understanding customer issues and providing...

  • Customer Support Team Lead

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    About the Opportunity:We're seeking a seasoned Customer Support Team Lead to join our Sezzle team in Colombia. As a key member of our customer support team, you'll be responsible for leading a team of specialists in delivering exceptional support experiences. Your expertise will be crucial in overseeing troubleshooting efforts, crafting comprehensive...

  • Team Lead

    hace 3 meses

    Bogotá, Cundinamarca, Colombia Visa A tiempo completo

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Customer Support Team Lead

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    About the Opportunity: Sezzle is seeking a skilled Customer Support Team Lead to join our Colombia team. As a key member of our support team, you will be responsible for leading a team of customer support specialists, providing guidance and support to ensure exceptional service delivery. Your responsibilities will include overseeing troubleshooting efforts,...

  • Colombia Customer Support Team Lead

    hace 1 mes

    Bogotá, Colombia Sezzle A tiempo completo

    About the Role: Are you skilled in nurturing customer success and adept at problem resolution? If so, we have an exciting opportunity for a Customer Support Team Lead at Sezzle. In this role, you'll assist in leading a team dedicated to delivering exceptional support experiences. Your responsibilities will include overseeing troubleshooting efforts,...

  • Customer Service Team Lead

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Johnson And Johnson A tiempo completo

    Job OverviewThe Customer Service Team Lead plays a crucial role in maintaining high customer satisfaction levels by ensuring timely and accurate order processing.Key Responsibilities:Oversee a team of customer service specialists to ensure they are providing excellent service and resolving customer complaints effectively.Maintain a high level of customer...

  • Customer Support Team Lead

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Preply A tiempo completo

    Unlocking Potential Through LearningWe believe in empowering tutors and learners to create exceptional experiences. To achieve this, we need a skilled Customer Support Team Lead to join our Preply team.Key Responsibilities:Lead a team of customer support agents to ensure seamless communication and issue resolution.Develop and implement strategies to enhance...

  • Customer Service and Lead Manager

    hace 2 meses

    Bogotá, Cundinamarca, Colombia Rafael Ching Real Estate Team A tiempo completo

    **About Us**:The Rafael Ching Team with Keller Williams Realty is a top producing Real Estate company committed to delivering exceptional service and support to our clients. We are looking for a dedicated Client Care Specialist to join our team and help manage high call volumes while ensuring accurate tracking and reporting of all incoming calls and...

  • Customer Support Team Lead

    hace 2 meses

    Bogotá, Cundinamarca, Colombia Preply A tiempo completo

    **At Preply, we are unlocking human potential through learning.**: We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global...

  • Colombia Customer Support Team Lead

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    About the Role:We are seeking a skilled Customer Support Team Lead to join our Colombia team at Sezzle. As a leader, you will be responsible for guiding a team of customer support specialists to deliver exceptional service experiences.Key Responsibilities:Lead a team of customer support specialists, providing guidance and support to ensure exceptional...

  • Colombia Customer Support Team Lead Specialist

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    About Sezzle:We're a fintech company that helps people buy now and pay later, with a focus on exceptional customer experiences. Our Colombia-based customer support team is dedicated to delivering top-notch service to our customers.Estimated Salary: $40,000 - $60,000 per year.About the Role:Are you skilled in nurturing customer success and adept at problem...

  • Colombia Customer Support Team Lead

    hace 4 semanas

    Bogotá, Colombia Sezzle A tiempo completo

    Are you skilled in nurturing customer success and adept at problem resolution? If so, we have an exciting opportunity for a Customer Support Team Lead at Sezzle. In this role, you'll assist in leading a team dedicated to delivering exceptional support experiences. Your responsibilities will include overseeing troubleshooting efforts, crafting...

  • Colombia Customer Support Team Lead

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    About the Role:We are seeking a seasoned Customer Support Team Lead to join our dynamic team at Sezzle in Colombia. As a leader in this role, you will be responsible for overseeing a team of customer support specialists, providing guidance and support to ensure exceptional service delivery.Key Responsibilities:Lead a team of customer support specialists,...

  • Colombia Customer Support Team Lead

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    About Sezzle:We are a fast-paced company that is dedicated to delivering exceptional support experiences. We are seeking a talented Customer Support Team Lead to join our team in Colombia.As a Customer Support Team Lead, you will be responsible for leading a team of customer support specialists and providing guidance and support to ensure exceptional service...

  • Client Service Team Lead

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Horatio A tiempo completo

    Horatio Career OpportunityHoratio is a company that values excellence and family. We're looking for a Client Service Team Lead to join our team.Responsibilities:Coordinate the Customer Service TeamProvide direct customer supportReview and resolve escalationsEvaluate team membersSupport process improvementTrain new hiresRequirements:3+ years of experience as...

  • Na Employee Relations Delivery Team Lead

    hace 3 meses

    Bogotá, Cundinamarca, Colombia Johnson & Johnson A tiempo completo

    For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s...

  • Data Team Lead

    hace 1 mes

    Bogotá, Cundinamarca, Colombia World Business Lenders, LLC A tiempo completo

    World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding. WBL is a U.S.based company with a 100% remote workforce. This is a remote Contract/Consultant position....

  • Sales Team Lead

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Wisefind A tiempo completo

    We are seeking a highly skilled Sales Team Lead to join our team at Wisefind.About the RoleThis is a challenging opportunity for an experienced sales professional to lead and motivate a team of sales officers, drive business growth, and achieve key performance indicators (KPIs).The successful candidate will have a proven track record in sales leadership,...

  • Cloud Operations Team Lead

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo

    **About the Role:**We are seeking a seasoned Cloud Operations Team Lead to join our team at Quorum Software. This is an exciting opportunity for a motivated and experienced professional to lead our cloud operations efforts and drive business growth.**Job Summary:**The Cloud Operations Team Lead will be responsible for leading a team of technical...