Team Lead, Collections-remote
hace 2 semanas
TransUnion's Job Applicant Privacy Notice
**What We'll Bring**:
The Team Lead, Collections will work with high volume customers and offices to resolve complex issues and collect on escalated aging invoices. In this role, they will oversee a team of Senior Collectors.
**What You'll Bring**:
- Bachelor's degree in business administration, finance, accounting or related fields.
- A minimum of 5+ years of hands-on collections experience dealing with B2B customers.
- Fluency in English (C1 written and oral). Spanish is a plus.
- Manage a team of Senior Collectors and perform all managerial duties and provide support, feedback, and guidance concerning daily operations and collection activity.
- Coordinates collection efforts of existing field staff.
- Strong customer focused attitude and mentality.
- Proficiency in Microsoft Excel, experience with PeopleSoft strongly preferred.
- Strong verbal and written communications skills; attention to detail and strong documentation skills.
- Ability to effectively manage multiple conflicting priorities, meet strict deadlines, take verbal direction, and perform with mínimal guidance or supervision.
- A strong work ethic, ability to work efficiently and with a sense of urgency.
- Ability to prioritize tasks that are assigned.
- Ability to accept and work with ongoing change in policies, procedure and technology thus bringing about increased profitability and success.
- Utilize more advanced skills and expertise in a range of processes, procedures, systems to recover aging invoices.
- Analyzes data to identify and solve complex problems.
- This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
**Impact You'll Make**:
- The Team Lead, Collections is responsible for overseeing the teams communication, information exchange and relationship building required to collect the billings due within the specified contractual terms.
- Establishes, reviews, and updates collection processes and operating procedures.
- Proactively contact clients with overdue receivables to coordinate collection plans.
- Make regularly scheduled collection calls, ensuring that all key areas in a collection call are discussed and documented in the host system.
- Supports upper management regarding any customer issues in relation to overdue funds or other issues preventing or delaying payment.
- Liaise with the sales team to coordinate collection efforts.
- Create a close working relationship with your counter parts within your department and the overall company.
- Provides coaching and support to less experienced team members.
- Perform any other duties as assigned.
TransUnion Job Title
Lead, Shared Services
-
Collections Manager
hace 4 semanas
Bogota, Colombia Fundo LLC A tiempo completo**About the role**: As a Collections Manager specializing in the merchant cash advance field in the US, specifically catering to gig economy workers, you will be crucial in managing and optimizing the collections process. Your primary responsibility will be to ensure the timely recovery of outstanding debts while maintaining positive customer relationships...
-
Senior Team Lead
hace 1 mes
Bogota, Colombia IntouchCX A tiempo completoAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
-
Team Lead
hace 2 semanas
Bogota, Colombia IntouchCX A tiempo completoAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
-
Remote Tenant Lead
hace 4 días
Bogota, Colombia BetterWho A tiempo completoThe Tenant Lead reports directly to the Operations Manager. It is responsible for cultivating and maintaining strong relationships with new and existing tenants to ensure high customer satisfaction and minimize churn. You will be behind the scenes, working on your tasks below, while our Customer Service Lead toggles with tenants who are experiencing issues....
-
Team Lead
hace 4 semanas
Bogota, Colombia Tekton Labs A tiempo completoHello! We are **Tekton Labs**, a technology and software development consulting company, founded in **Silicon Valley** and with offices in **Peru**, **Mexico** and the **United States**. We have 15 years of experience designing and developing innovative solutions to help companies (and especially people!) achieve their goals. As we grow, the challenges...
-
Billing & Collections Assistant
hace 4 semanas
Bogota, Colombia Edgeuno A tiempo completo**About us** At EdgeUno, we are passionate about bringing high-speed internet to every person in Latin America. We believe that everyone should have access to a stable, accessible, and affordable internet experience, regardless of where they are in the world. As a company, we are driven by innovation, and we are looking for a **Billing **& **Collections**...
-
Sportsbook Customer Risk Team Lead
hace 3 días
Bogota, Colombia Betsson Group A tiempo completo**BOGOTA** - OPERATIONS**SPORTSBOOK CUSTOMER RISK TEAM LEAD**: **Sportsbook Customer Risk Team Lead**: **PLEASE SUBMIT YOUR CV IN ENGLISH**: - RECRUITER - PAULA GUERRAThe function of the Sportsbook Customer Risk Team Lead is to ensure that the sportsbook customer base is optimized for maximum profitability in order to stimulate growth in the business. This...
-
Quality Assurance Team Lead
hace 3 semanas
Bogota, Colombia IntouchCX A tiempo completoAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
-
Team Lead
hace 4 semanas
Bogota, Colombia IntouchCX A tiempo completo**About IntouchCX** IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through...
-
Talent Outsorcing Lead
hace 1 mes
Bogota, Colombia Sophilabs A tiempo completo**⭐️A Typical Day** A **Talent Outsorcing Lead** supports the talent team with clerical duties. **Responsibilities for this position include, but are not limited to**: - Lead a team of operators through coaching, mentoring, feedback, and hands-on career development - Ensure an ongoing commitment to industry-leading quality, reliability, and security...
-
QA Lead
hace 1 mes
Bogota, Colombia merican Inc A tiempo completo**QA Lead** **Remote** **Required Skills**: QA Automation Manual Testing SQL Python ETL Data Validation Google Excel API Testing Lead **Job Type**: Contract Contract length: 12 months **Salary**: $78,429 - $98,036 per hour
-
Test Lead Sap- Remoto Colombia
hace 4 semanas
Bogota, Colombia CSTI CORP A tiempo completoSomos una empresa líder en la industria TI en Perú, especializados en brindar soluciones de negocios en las líneas de outsourcing, soporte y proyectos de innovación e integración. Somos Gold Partner de SAP y trabajamos con múltiples clientes reconocidos a nível regional tanto en Perú, Colombia, Ecuador, Estados Unidos y Costa Rica. En CSTI Corp...
-
Collections /recovery Agent - French Speaker
hace 1 mes
Bogota, Colombia D&S Global Solutions A tiempo completoMUST SPEAK STRONG ENGLISH & CANADIAN/FRENCH: NO EXCEPTIONS._ This is a COLLECTOR / RECOVERY AGENT position in a law firm. Your job would be to gently remind our clients' customers that they must fulfill their legal obligations. While no knowledge of the law is required as we will train you, a good head for legal reasoning is an asset. At this point, the job...
-
Growth Marketer Lead
hace 4 semanas
Bogota, Colombia Human to Human Hub A tiempo completo¡Únete a nuestro equipo en **Franco Automotors** como **Growth Marketer Lead** y lleva nuestras estrategias de crecimiento a nuevos horizontes, trabajando **100% remoto**! **Tu oportunidad como Growth Marketer Lead - REMOTO está aquí**: Serás la pieza clave para impulsar la **expansión de nuestro alcance digital**. Buscamos a alguien con un enfoque...
-
Paid Social Team Lead
hace 2 semanas
Bogota, Colombia Entravision A tiempo completoReports to: Director of AdOps, US Digital, Entravision Hours: 9 to 6 local time. Be flexible with working on national holidays to accommodate US business hours Description: Entravision’s US Digital business unit is quickly growing its digital agency service business and is looking for a Team Lead, Facebook, LinkedIn and TikTok Ads to help execute their...
-
Collections Representative
hace 4 semanas
Bogota, Colombia Grupo COS (Customer Operation Success) A tiempo completo**Responsibilities**: - Understand customer needs and requirements. - Address the customer’s inquiries regarding the redemption or reinstatement of his or her repossessed vehicle - Resolve collection calls and achieve targeted goals. - Team with channel partners to build pipeline and close deals. **Qualifications**: - B2+ - C1 in English. - Full time...
-
Agile / Delivery Lead
hace 1 mes
Bogota, Colombia Yara A tiempo completoData de anúncio: 14 de jun de 2023- Localização: Bogota, Distrito Capital de Bogotá, CO Guadalajara, JAL, MX Buenos Aires, AR- Função: Tecnologia da informação- Tipo de vaga: Permanente- Job Requisition ID: 16274**Agile / Delivery Lead**: **About the Unit**: Yara aims to be the crop nutrition company of the future, leading the development of...
-
Recruiting Team Lead
hace 1 mes
Bogota, Colombia EXL Services A tiempo completo**About the EXL Insurance Premium Audit Group**: A leader in the field, EXL can complete all levels of premium audits on all auditable exposure types. We train our 450+ highly skilled professionals worldwide utilizing our industry-leading training platform and curriculum. This expertise is combined with a technology-enabled proprietary platform, with...
-
Associate Lead, Call Center Operations
hace 1 mes
Bogota, Colombia TransUnion A tiempo completoTransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: - High School/College Diploma or equivalent required in business or related field (Equivalent combination of work and educational experience may be substituted at the discretion of management). - Bachelor’s degree preferred in business or related field (Equivalent...
-
Sports Trading Team Lead
hace 3 días
Bogota, Colombia Betsson Group A tiempo completoThe Role reports to the Head of Sports Trading. **WHAT **YOU’LL** BE DOING**: - Leading the Pre match & Live trading operations in the Bogota office. - Taking ownership of pre-match odds, for all Latam domestic sports leagues, Politics, Entertainment, and any special PR request. You may also need to assist with other sports as required. - Cooperate with...