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Claims Analyst
hace 1 mes
GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally._
**Job Summary**
The **Clains Analyst** will attend and manage the spare parts claims from dealers, establishing responsible and reporting to delegation authorities for approval and follow-up, as well as generate indicators and improvement opportunities for the process.
**Main Activities**:
- Ensure that claims requested by dealers are uploaded into the system for approval or rejection by the area manager.
- Inform the dealer of the status of claims.
- Report to the logistics operator the receipt and physical review of the approved material.
- Authorize in the system the issuance of credit notes.
- Control of claims by a consolidated record.
- Report shortages, surpluses and/or breakdowns to supply sources found at reception.
- Reporting of claims process indicators, KPI.
- Monthly, consolidate the news developments with the logistics and transport operator.
- Participate in the audit processes established by Ford Colombia for the control of the claims process.
**Qualifications**
- Organizational skills
- Customer service
- Ability in teamwork
- Analytical skills
- Proactivity and initiative
- Spare parts knowledge
- Effective Communication
- Excel - intermediate/advanced
- 1 year of experience in Automotive industry
- With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter._
- GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status._
