Customer Service Advisor
hace 1 semana
Customer Service Advisor
**Date**:7 Oct 2024
**Location**: Bogota, Americas, CO
**Company**:British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.
**British Council Pay band**: 2
**Department**: Sales and Customer Services
**Contract type**: Indefinite contract
**Closing Date**: Monday 21st of October 2024 (23:59 GMT)
**Location**: Columbia
You must have the legal right to work in the stated location. You are not required to relocate.
**Role Purpose**:
**Role Context**:
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with - changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Customer Service Assistant is an important position within the British Council. The post will suit a motivated and enthusiastic customer service professional who has the skills and knowledge to contribute of responding to the new customer needs and expectations. The post offers opportunities for development in customer service management, marketing and business development in an educational and cultural relations.
**Main Accountabilities/Responsibilities but not limited to the following**:
**Customer Support**:
- Answer incoming calls/chats for all British Council services according to KPIs following British Council standards and service strategies.
- Generate and/or raise the interest level of customers with the intention of inviting them to take a placement test or consultation, register or attend an event.
- CRM records must be updated regularly so that there is a complete history of actions/communications with the customer and sales performance can be monitored.
- Respond to all customer enquiries
- Follow up with customers to remind them of their consultation appointment, placement test booking, exam registration and/or event registration prior to the date of the activities. Service and product delivery support
- Meet or exceed sales targets (new and existing students), KPIs and objectives.
- Administer placement tests and provide consultation services to students on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale.
- Register or promote and cross sell relevant British Council services and products to secure excellent sales results.
- Carry out after sales follow up, reminding students to re-register for the next term and identifying reasons for not continuing with the British Council if required.
- Make outbound calls to prospective and existing sales conversions.
- Acquire and always maintain an excellent level of product knowledge by attending product training and observing classes, as well as knowledge of pricing, discounts and offers. Systems and record keeping.
- Be proficient in using relevant systems, such as call centre system, CRM, student registration system and other online booking systems.
- Maintain and update all databases and statistics and reports in a timely and accurate manner.
**Finance and Resource Management**:
- Assure accurate income collection, issuance of receipts and on British Council systems and alternative payment portals.
- Work closely with other team members within the wider SCM team to deliver excellent customer service experience to meet sales targets (new and existing students), KPIs and objectives. - Full engagement with the performance management programme.
**Role Specific Knowledge and Experience**:
**Minimum/Essential**:
- Polite and pleasant customer service manners
- Excellent interpersonal and customer care skills
- Selling skills (confident and effective in up-selling and cross-selling)
- Experience in customer services and sales - related areas
**Desirable**
- Tele-sales experience
- Face to face sales experience
- Education sector experience
- Knowledge of CRM
**Language Requirement**:
Desirable written and oral communication skills in English (CEFR A2 - B1). - Good written and oral communication skills in Spanish (CEFR C1).
A connected and trusted UK in a more connected and trusted world.
**Equalit
-
Customer Service Advisor
hace 2 semanas
Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo**Position**: Customer Service Advisor / Executive **Location**: Bogotá, Colombia **Contract Type**: Indefinite **Qualifications**: - Academic Level: High School Graduate, Technician, Technologist, or Professional - Desirable Work Experience - English Proficiency: B2+ or higher - Not open to students **Responsibilities**: - Sales of prepaid products...
-
Customer Service Advisor
hace 1 semana
Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo**JOIN OUR TEAM! Customer Service Advisor - Mobile Phone Campaign** **Location**: Bogotá, Cll 93 #19-58 **Contract Type**: Full-time Are you passionate about providing excellent customer service and have a knack for sales? This is your chance to shine. We are looking for individuals like you to join a renowned mobile phone company in the United...
-
Customer Service
hace 1 semana
Bogotá, Cundinamarca, Colombia Colamerica Business SAS A tiempo completoIf you have full time availability, advanced English level (B2), you live in Bogota and you are passionate about costumer service. What youll do as a Customer Service ? - customer inquiries. - Provide excellent customer service by being a good listener. - Work with confidential customer information, while treating it sensitively. - Aim to resolve issues on...
-
Bilingual Customer Service Representative
hace 1 mes
Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completoInbound Sales and Customer Support Agent Wanted! Join our dynamic team and enjoy: Base Salary: $2,800,000 (biweekly payments) Commissions: Up to $350,000 + Attendance bonuses up to $200,000 Perks: Choose 2 memberships (Laika, Spotify, Netflix) after 1 month Weekly Bonus: $50,000 for perfect attendance Welcome Trip: After 1.5 months Welcome Bonus: $350,000...
-
Customer Service Representative
hace 1 semana
Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completoLocation: Bogota, edificio Caracol Radio Contract Type: Permanent **Salary**: $2,650,000 + Bonuses Hours: Monday to Friday, 08:00 am to 08:00 pm (Holidays according to the U.S. calendar) What You'll Do: Main Role: Customer service, including tracking garnishments and managing related documentation. What We’re Looking For: English Level:...
-
Customer Service Representative
hace 3 semanas
Bogotá, Cundinamarca, Colombia Solvo Global SAS A tiempo completo**Horario: Availability from 7-7:30 M-F (puede trabajar un sábado al mes)** **Modalidad: Sura Rosales** **Position**:Customer Service Representative **Essential Duties and Responsibilities**: - Answering and Directing Calls - Patient Inquiry Handling - Service Quality - Information Provision - Judgment and Escalation - Patient Registration - Appointment...
-
Customer Service Representative
hace 2 meses
Bogotá, Cundinamarca, Colombia Vantage Specialty Chemicals A tiempo completoVantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY. The Custmer Service Representative ensures that customers are provided best in class...
-
Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completoTitulo: Customer Service Representative con Enfoque en Asistencia de Seguros Médicos - Trabajo RemotoEmpresa: CUSTOMER OPERATION SUCCES S.A.S. ¡Únete a nuestro equipo! Oferta Laboral: Servicio al Cliente - Asistencia de Seguros Médicos Descripción del puesto: Estamos buscando personas apasionadas por brindar un excelente servicio al cliente para...
-
Customer Service Representative
hace 5 días
Bogotá, Cundinamarca, Colombia Hire Emerald A tiempo completo**PLEASE SUBMIT YOUR CV IN ENGLISH*** **Contract Customer Service Representative** **Responsibilities of the position include**: - Answering questions about products and services - Solving customer problems and resolving complaints - Tracking customer interactions and providing feedback to the team **Qualifications for the position include**: -...
-
Customer Service Specialist
hace 1 mes
Bogotá, Cundinamarca, Colombia Johnson & Johnson A tiempo completoThe customer service specialist is responsible for managing customer interactions, inquiries, and requests, including the creation, and tracking of orders. He/she handle chat and calls, collaborate in implementing process improvements, and support audits. In addition, they contribute to solving complex problems, identify improvement opportunities,...
-
Customer Service Representative
hace 1 mes
Bogotá, Cundinamarca, Colombia LBC Mortgage A tiempo completo**About Us**: We are a dynamic and customer-focused insurance company committed to providing top-notch service to our clients. Our mission is to ensure our clients feel supported and informed every step of the way. We value dedication, professionalism, and a passion for helping others. **Key Responsibilities**: - Provide accurate information about our...
-
Customer Service Executive
hace 3 semanas
Bogotá, Cundinamarca, Colombia Kaplan A tiempo completoJob Description Our Bogota office (Regional HQ for Latin America) is looking to recruit an efficient and customer-focused professional who is bilingual in Portuguese and English to join our fantastic team. Kaplan International Languages is a leading language education brand with amongst the highest customer satisfaction scores in the sector. You’d be...
-
Customer Service Agent
hace 4 semanas
Bogotá, Cundinamarca, Colombia Group COS A tiempo completoJoin Our Team as a Customer Service Agent¡ Are you ready to take your customer service career to the next level?. If so, this position is for you, we are currently looking for motivated individuals to join our dynamic team! **What's in it for you?**: - Base salary: $2,800,000 COP (biweekly payments) - Commissions: Up to $350,000 COP + Attendance bonuses...
-
Customer Service Supervisor
hace 2 meses
Bogotá, Cundinamarca, Colombia DSolutions A tiempo completoThe Customer Service Supervisor is focused on providing exceptional direction to the department and effective solutions to any issue, being a support, directing, training and conducting an excellent performance. Also, It's important giving results, reviewing stadistics and showing an evident improving of the whole team. Monthly Bonus Opportunities 3.5M...
-
Luxury Customer Service Specialist
hace 2 meses
Bogotá, Cundinamarca, Colombia Transcom A tiempo completo_**Are you passionate about customer service?**_ - We have the perfect opportunity for you and invite you to experience our incredible We Care culture, being part of the WAVE 1 of our New Fashion Campaign_ We're on the lookout for enthusiastic and dedicated individuals who are passionate about delivering exceptional customer service to join our innovative...
-
Bilingual Customer Service Agent
hace 2 meses
Bogotá, Cundinamarca, Colombia Reclatam A tiempo completo**Job Title**: Customer Service Agent **Company**: Reclatam **Location**: Remote (An office is available if you prefer a hybrid arrangement) **Job Type**: Full-time, Rotating Shifts (Day/Night and weekends) **Number of Positions Available**: 20 **About the Role**: Reclatam is seeking dedicated and experienced Customer Service Agents to join our team and...
-
Customer Service Representative
hace 4 semanas
Bogotá, Cundinamarca, Colombia Marketlogic Colombia S.A.S. A tiempo completoMarketLogic Colombia se encuentra en busqueda de su proximo Customer Service, que tenga experiência menajenado clientes, responsabilidad, comunicación asertiva, atención al detalle y capacidad de análisis Tipo de puesto: Tiempo completo Pregunta(s) de postulación: - ¿Cuál es tu aspiración salarial? Fecha límite para postularse: 21/09/2024
-
Customer Service Representative
hace 1 mes
Bogotá, Cundinamarca, Colombia Lean Solutions Group A tiempo completoAbout Lean Solutions Group: Hey there, future heroes! If you're looking for an epic workplace, buckle up and get ready to work in a company that provides benefits aligned with your search for professional success. Picture this: you'll join forces with like-minded professionals who are just as passionate and driven as you are, who will push you to new...
-
Customer Service Reporting Specialist
hace 2 semanas
Bogotá, Cundinamarca, Colombia Kenvue A tiempo completoDescription Kenvue is currently recruiting for: **Customer Service Reporting Specialist** This position reports to Customer Service Enablement Lead and is based at Bogotá. **Who we are** At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands -...
-
Customer Service Director
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Kaizen Gaming Group A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Kaizen Gaming Group. As a key member of our leadership team, you will be responsible for providing strategic direction and guidance to our customer service operations.Key ResponsibilitiesLeadership and StrategyDevelop and implement customer service...
