Technical Account Manager

hace 3 semanas


Desde casa, Colombia Teleperformance A tiempo completo

Overview:
Canalizar, verificar y controlar los requerimientos e iniciativas tecnológicas de clientes estratégicos, optimizando la forma de ejecución de los procesos de tecnología, buscando a su vez generar oportunidades de mejora que permitan el cumplimiento de los KPIs desde la gestión de IT.

**Responsibilities**:

- _Canalizar los requerimientos de clientes estratégicos hacia TI, convirtiéndose en el Punto Único de Contacto (POC)._
- _ Facilitar la comunicación entre las áreas de TI y los clientes internos y externos._
- _ Mantener la comunicación con las áreas internas, con el fin de asegurar los requerimientos y necesidades de los clientes. _
- _Generar informes gerenciales de gestión para clientes internos y externos._
- _ Apoyo comercial y técnico en los proyectos, auditorias e iniciativas de los clientes a cargo._
- _ Agilizar la resolución de problemas e incidencias._
- _ Liderar las mesas de trabajo con el fin de gestionar complejidades técnicas para encontrar soluciones a problemas de TI._
- _ Busque mejoras y optimización en el proceso de TI, informes y comunicación._
- _ Mantener una comunicación asertiva con los clientes/OP/áreas de apoyo._
- _ Garantizar los compromisos contractactuales de IT de la cuenta._
- _ Hacer seguimiento a los SLAs, avance de las iniciativas, proyectos, etc._

Qualifications:

- _Ingeniería de Sistemas, Electrónica, Ingeniería, Ingeniería Electrónica o afines._
- _ Postgrado (Deseable)._
- _ Certificaciones ITIL_
- _ SCRUM /Ágil (De_


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