Collections Supervisor

hace 4 semanas


Bogota, Colombia Grupo COS (Customer Operation Success) A tiempo completo

Be part of our team

If you are amazing and you're skilled managing collections and repossession, this job opportunity is for you.

**Responsibilities**:

- Address operations requests according to its changes, requests updates, productivity verification, daily reports creation, group management: payroll and roster updates.
- Action plans according to QA and productivity, address general requests from inside and outside customers, attendance to internal meetings or with the client when needed.
- Comply with Security of the information and quality assurance policies, report attendance news with its own support, comply with the contract terms.

**Qualifications**:

- B2+ - C1 in English.
- Full time availability.
- Bachelor's degree or equivalent required.
- Leadership and team management skills in BPO industry
- Prior experience in collections, sales, customer service, or related call center experience, preferred.
- Prior experience in implementation of new campaings
- Advanced knowledge of Microsoft Office programs, advanced math skills
- Excellent verbal and written communications skills, attention to detail, experienced problem solver, strong listening and negotiation skills, ability to multi-task, prioritize, and manage time effectively.
- Advanced written and oral communication skills, comprehension and judgment are required regarding applicability of guidelines or policies

**About the job**:

- 100% on-site vacancy (Cll 67 #7 Caracol radio building)
- Indefinite term contract directly with the company
- Schedule Monday to Friday from 8 AM - 8 PM (flexible schedule)
- 2 weeks of training
- Basic salary 3.500.000 + commission 500 COP (performance bonuses) + Health insurance (After trial period) + Netflix/Spotify (Upon Availability) and Laika membership (After trial period)

Benefits for belonging to this company

Tipo de puesto: Tiempo completo, Indefinido

Salario: $3.500.000 al mes

Idioma:

- inglés (Obligatorio)



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