Costumer Success Team Lead, Specialized Product
hace 6 meses
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Costumer Success Team Lead, Specialized Product Delivery (SPD), Advisors Client Services
Advisors Client Services, Data & Services
Mastercard Data & Services provides cutting-edge data analysis and services to Fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations. Focused on thinking big and scaling fast around the globe, the Advisors Client Services team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our customers with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, FinTechs, and other enterprises, leveraging data and insights garnered from within and beyond its network.
Roles and Responsibilities
Make an Impact as a Customer Success Manager, Team Lead, Specialized Product Delivery (SPD), Advisors Client Services
Advisors Specialized Product Delivery is a client-facing team that partners with customers and helps them drive measurable value by:
- Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions
- Project managing the delivery of new and complex products and solutions to our customers
- Partnering with our product and sales teams to ensure clear communication to our customers, incl. developing and maintaining customer support and sales materials
- Acting as the knowledge expert on products and solutions and the most effective means of implementations
- Engaging in pre-sales activities to showcase value future customers can achieve from the solutions
As a Customer Success Manager you will be working together with our Product team on executing a well-designed on-boarding experience and providing on-going support to our customers and Mastercard. You will develop a deep understanding of our product features & functionalities and how these can be utilized to drive value for our customers.
Your Responsibilities
- You will lead a team of customer success managers incl. objective setting and career development, day-to-day guidance, escalation management and also aligning with other Mastercard teams such as Product, Finance, Sales on global product goals
- You will act as a coach for our customers. Your coaching efforts will support our customers in implementing our products and solutions in ways that add value for their businesses, ultimately supporting our customers in their strategic goals
- Conduct product demos, develop and deliver training sessions
- Engage with users to improve their ability to utilize our products and solutions to derive insights and support business decisions
- Partner closely with product teams to create new features that best serve our customers
- Research and deliver solutions for complex problems and respond to inquiries
- Identify areas of improvement, track project & task updates, and identify clients at risk of churning
**Qualifications**:
All About You
- Experience in delivery of SaaS solutions or data products
- Proven experience working in Customer Delivery or Consulting fostering strong customer engagement, demonstrating value add to customers, and leading to successful product / project deliverables
- Product-minded and focused on delivering solutions that are scalable, leverage cutting-edge technologies, and ultimately delightful for end-users
- Proven ability to work with both business and technology stakeholders; strong writer, presenter and speaker
- Exceptional analytical and quantitative problem-solving skills
- Enthusiastic with the ability to inspire others and create a collaborative culture of teamwork
- Demonstrated ability to develop relationships with both mid
- and executive-level customer contacts
All About Your Education & Skills
- Bachelor’s degree or equivalent qualification.
- Fluent local
-
Customer Success Team Lead
hace 6 meses
Bogota, Colombia Global66 A tiempo completoSomos una Tribu compuesta por más de 200 personas de diferentes nacionalidades, situadas en varios países (Chile, Argentina, Perú, Brasil y Colombia) Nos conectamos a través de un servicio que no cree en las fronteras, tenemos conciencia de grupo, nos apasiona lo que hacemos y celebramos cada logro como si ganara nuestro equipo favorito. Nos hemos...
-
Associate Managing Consultant, Specialized Product
hace 8 meses
Bogota, Colombia Mastercard A tiempo completoOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Product Specialist
hace 6 meses
Bogota, Colombia ABB A tiempo completo**Product Specialist (Costumer Support)**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....
-
Client Success Manager
hace 6 meses
Bogota, Colombia Agency Growth Team A tiempo completoDo you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new...
-
Python Team Lead
hace 6 meses
Bogota, Colombia Encora A tiempo completoAt Encora we are looking for a great talent like you to join our team as the next **PythonTeam Lead (10188). **Would you like to join our great team of engineers? Here we will tell you more about us and the role! **About the role**: As a **PythonTeam Lead**, you will be part of a highly skilled technology and agile team by supporting and developing...
-
Team Lead
hace 6 meses
Bogota, Colombia IntouchCX A tiempo completoAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
-
Services Team Lead
hace 6 meses
Bogota, Colombia Emapta A tiempo completo**Job Information**: Job Family **IT*** Work Arrangement **Permanent WFH*** City **Usaquen*** State/Province **Cundinamarca*** Country **Colombia*** **Revolutionize Your Career: Join the Vanguard of Cybersecurity Innovation!** Join a visionary force at the forefront of cybersecurity innovation, recognized globally for pioneering the convergence of...
-
Sr Product Lead
hace 6 meses
Bogota, Colombia Rappi A tiempo completo¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...
-
Director, Customer Success
hace 8 meses
Bogota, Colombia Mastercard A tiempo completoOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Customer Success Manager
hace 6 meses
Bogota, Colombia Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
-
Technical Team Lead
hace 6 meses
Bogota, Colombia Sapiens A tiempo completo**Technical Team Lead**: - Req ID: 53641- Location: Bogota, CO**About Sapiens** Sapiens International Corporation (NASDAQ and TASE: SPNS) empowers the financial sector, with a focus on insurance, to transform and become digital, innovative and agile. Backed by 40 years of industry expertise, Sapiens offers a complete insurance platform, with...
-
Customer Success Manager
hace 6 meses
Bogota, Colombia Outwork Staffing A tiempo completo**Schedule**: TBD **Location**: Fully Remote (LatAm) **Salary**: 1500 - 2000/month A leading provider of an Access Management & Identity Security Platform tailored for Jira, specializing in modern access request and provisioning workflows within Jira Service Management, is seeking a Customer Success Manager. As our first Customer Success Manager, you will...
-
Agente Trilingüe Tech Support
hace 6 meses
Bogota, Colombia Grupo COS (Customer Operation Success) A tiempo completoCostumer Opertion Success es una empresa líder en la Externalización de Procesos de Negocios BPO (Costumer Opertion Success) a nível nacional, que proporciona soluciones orientadas a la optimización de la calidad del servicio al cliente para varios países en Latinoamérica. Basado en estándares internacionales de calidad gestiona proyectos de...
-
Senior Team Lead
hace 6 meses
Bogota, Colombia IntouchCX A tiempo completoAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
-
Lead Product Engineer
hace 6 meses
Bogota, Colombia AIRA A tiempo completo**Descripción empresa**: **Misión del cargo**: Dirigir, modelar y desarrollar el Producto desde roadmap hasta features, Incluyendo investigación, lógica y diseño **Funciones del cargo**: Estamos buscando un Lead Product Engineer con interés de trabajar en ambiente ágil, combinando tecnologías emergentes en Data Analytics e Inteligencia Artificial....
-
Team Lead
hace 6 meses
Bogota, Colombia Tekton Labs A tiempo completoHello! We are **Tekton Labs**, a technology and software development consulting company, founded in **Silicon Valley** and with offices in **Peru**, **Mexico** and the **United States**. We have 15 years of experience designing and developing innovative solutions to help companies (and especially people!) achieve their goals. As we grow, the challenges...
-
Manager, Customer Success
hace 8 meses
Bogota, Colombia Mastercard A tiempo completoOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Lead Product Engineer
hace 3 meses
Bogota, Colombia AIRA A tiempo completo**Descripción empresa**:**Misión del cargo**:Dirigir, modelar y desarrollar el Producto desde roadmap hasta features, Incluyendo investigación, lógica y diseño**Funciones del cargo**:Estamos buscando un Lead Product Engineer con interés de trabajar en ambiente ágil, combinando tecnologías emergentes en Data Analytics e Inteligencia Artificial. Te...
-
Stands Team Lead
hace 6 meses
Bogota, Colombia Bold A tiempo completo**Bold** Nuestra compañía fue fundada en Mayo de 2019 por un equipo de personas increíbles y con una experiência única, el grupo de fundadores está conformado por los creadores de PayU Latam y otras empresas expertas en tecnología financiera. Estamos creando soluciones de pago y de banca para MiPymes, independientes y emprendedores en Colombia....
-
Sales Team Lead
hace 6 meses
Bogota, Colombia Bold A tiempo completoNuestra compañía fue fundada en Mayo de 2019 por un equipo de personas increíbles y con una experiência única, el grupo de fundadores está conformado por los creadores de PayU Latam y otras empresas expertas en tecnología financiera. Estamos creando soluciones de pago y de banca para MiPymes, independientes y emprendedores en Colombia. Actualmente...
