Operational Excellence Analyst
hace 2 semanas
**Job Description - Operational Excellence Analyst**
En Cabify creemos que una nueva forma de movilidad urbana es posible. Un ecosistema que permita tener menos coches privados en las calles, vehículos más sostenibles y rutas más eficientes.
Ciudades en las que sus calles estén pensadas por y para las personas, y no para los coches. Productos y servicios que, mediante alternativas de movilidad sostenibles y eficientes, generen valor económico, social y medioambiental.
Y no solo es que creamos en ello, sino que trabajamos la magia para hacerlo posible. Si compartes con nosotros el mismo propósito, sigue leyendo porqueEste es tu sitio
**¿Cómo nos ayudarás a cumplir nuestra misión?**
- Detectar oportunidades de mejora en las distintas etapas del customer journey de nuestros pasajeros y/o conductores a través del análisis en profundidad.
- Diseñar y evaluar constantemente el performance de los principales procesos críticos de nuestros clientes, pasajeros y conductores.
- Liderar proyectos de mejora para el área y en la búsqueda continua de soluciones efectivas y escalables con foco en la mejora de la experiência de nuestros pasajeros o conductores en el uso del servicoi.
- Trabajar con equipos de soporte con el objetivo de comprender mejor la voz del cliente y asegurar la mejor calidad de servicio.
- Generar sistemas de control que nos den trazabilidad de cómo se materializa nuestra propuesta de valor a lo largo del ciclo de vida de nuestros usuarios.
- Alinear definiciones y propuestas de equipos globales de España, para implementar estas propuestas de la forma más eficiente posible según la realidad local.
- Generar análisis en profundidad y reportes de gestión de alto impacto para la toma de decisión.
**¿Qué buscamos?**
- Profesional de las carreras de Ingeniería Industrial, Administración de empresas, Economía,
- 2/3 años de experiência en áreas de operaciones, logística o servicios.
- Manejo avanzado de Excel y Tableau.
**¿Qué ofrecemos?**
Somos un equipo repleto de gente feliz y motivada. Flexibilidad, buen ambiente, crecimiento e impacto asegurados Cabify viene cargado de beneficios para que los disfrutes en tu viaje junto a nosotros:
Contrato indefinido con salario competitivo
**️Bono de bienestar para usar en medicina y tiendas varias**:
**️22 días de vacaciones al año**:
**Recharge Day: el tercer viernes del mes libre**:
**Horario flexible y modelo híbrido de trabajo/full remote**:
**Eventos divertidos para disfrutar junto a tu equipo**:
**Crédito mensual para usar en nuestra App de Cabify**:
️Equipo de trabajo para que desarrolles todo tu talento
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