Client Management Associate

hace 4 semanas

Bogotá, Colombia StoneX Group A tiempo completo

Overview:
**Connecting clients to markets - and talent to opportunity**

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets - focusing on innovation, human connection, and providing world-class products and services to all types of investors.

At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.

**Retail**: Empower individual investors - and yourself - in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth management tools.

**Responsibilities**:

- Being part of a team dedicated to handling all aspects of the customer experience
- Trade research/Quotes
- Place Crypto, Spot FX, CFD’s, Equities, and Commodity trades, provide quotes and facilitate discussions regarding equity markets, fixed income markets, international markets, and economic conditions
- Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products, or tools
- Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results
- Facilitate inbound/outbound opening of new accounts for potential clients who already indicated an interest in our platform and provide support for existing customers
- Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services
- Excellent consultative, rapport-building, listening, and communication skills
- Always demonstrate a positive and professional image

Qualifications:
**Qualifications**
- Fluency in English. C1 minimum, C2 Prefered
- Strong mathematical, analytical, and problem-solving skills
- Strong attention to detail with emphasis on accuracy and timeliness
- Ability to determine minimum maintenance requirements for all currency pairs, CFDs, metals, and commodities
- The ability to calculate the liquidation values of the products we offer
- BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training, and experience Integrity and the ability to handle sensitive information and maintain confidentiality

**What makes you stand out**:

- Excellent listening, written, and verbal communication skills
- Effective conflict resolution and problem-solving skills
- Approachable, flexible, dependable, and conscientiousness
- Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously
- Keen interest in the investment and financial services fields
- Demonstrates self-confidence and the ability to maintain composure in difficult situations

**Education / Certification**Requirements**

Bachelor’s degree in Marketing Business Administration or related

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