Collections Representative

Job Responsibilities
- Contact customers to determine reason for payment delinquency and negotiate payment commitment
- Confirm and/or negotiate payment arrangements; research any discrepancies
- Evaluate accounts to find a win/win solution to avoid repossession loss.
- Document all accounts accurately, clearly and concisely noting reason for hardship and potential repossession loss.

**Qualifications**:

- B2+ - C1 in English
- Full time availability
- Prior experience in financial services or similar industry preferred.
- Associate's degree or Bachelor's degree in business.
- Ideal agent will have debt collection experience with strong communication, negotiation, and sales skills. The ability to problem solve, analyze the situation and sell the resolution to the customer.
- Excellent listening, oral - written communication skills, attention to detail, persuasive negotiation skills, basic typing/data entry skills, strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, and ability to multitask
- Highly motivated with a drive to succeed, be customer service orientated, and have the ability to problem solve while staying focused in high volume environment.
- Detailed orientated to explain contract and balance details and open disputes as needed.
- Collector should be highly motivated and driven to succeed while possessing customer service soft skills.

About the job
- 100% on-site vacancy (Cll 67 #7 Caracol radio building)
- Indefinite term contract directly with the company
- Schedule Monday to Friday from 10 AM - 6 PM
- 3 weeks of training
- Basic salary 2.600.000 + commission 200 COP + hiring bonuses (400.000 COP 1st at the end of training, 2nd and 3rd months of production) + permanence bonuses (from first 6 months to first 3 years)

Tipo de puesto: Tiempo completo, Indefinido

Salario: $2.600.000 al mes