Client Relationship Associate

hace 7 meses


Bogota, Colombia Novasyte A tiempo completo

Únete a nuestro equipo como Client Relationship Associate para gestionar las cuentas asignadas a nível comercial y de servicio garantizando la correcta ejecución del plan de cuenta para alcanzar los objetivos.

Principales Funciones
- Representa IQVIA para el cliente y el cliente para IQVIA en todas las actividades relacionadas con el servicio y las ventas.
- Gestiona las cuentas asignadas.
- Construye relaciones con los clientes en toda la organización del cliente, incluyendo Business Insiders.
- Resuelve problemas de servicio de primera línea y coordina problemas de soporte de segunda línea con los equipos de servicio.
- Lidera la generación y presentación de los entregables del producto garantizando que cumplen con las especificaciones de los clientes, incluida la puntualidad y la calidad.
- Asegura contratos de renovación.
- Establece una comprensión táctica y estratégica de los problemas comerciales del cliente y ayuda a desarrollar una solución convincente utilizando los productos y servicios IQVIA adecuados.
- Desarrolla oportunidades de negocios para lograr los objetivos de plan de cuentas, ingresos y satisfacción del cliente.
- Identifica nuevos negocios y recupera oportunidades.

**Requisitos**:

- Profesional en carreras administrativas o ingeniería industrial
- Inglés Avanzado
- Paquete Microsoft Office
- De 3 a 5 años de experiência en áreas mercadeo, consultoría o comercial preferiblemente (No excluyente)

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at



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