Supervisor, Data Center Customer Operations

hace 2 meses

Bogotá Cundinamarca, Colombia Equinix A tiempo completo

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Supervisor, Data Center Customer Operations

**Job Summary**

Provides immediate supervision to a unit or group of employees. Assigns tasks and monitors work at frequent intervals in Data Center. Maintains schedules and workflow of the team.

**Responsibilities**

Leadership
- Provides immediate supervision to a unit or group of employees
- Assigns, instructs, and supervises the team
- Plans core duties for the team to complete
- Ability to manage and supervise a project team
- Manages personnel compared to workload (could include support from other Data Centers Data Center’s)
- Ensures staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety; ensures full compliance with quality assurance program

Systems Support
- Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
- Summarizes the findings during the troubleshooting and produces Incident Reports for the customer
- Performs troubleshooting and supports customers

Installation
- Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables
- Performs testing of cables before handing to customer

Vendor Management
- Manages, briefs, and instructs vendors for installation, testing, and labeling

Maintenance
- Performs preventive maintenance to Data Center equipment to prevent faults from occurring

Project Management
- Handles multiple projects and assists in designating work to team

Technical Expertise
- Extensive knowledge in network and equipment platforms, systems, circuits and telecom

**Qualifications**
- Typically requires a minimum of 5 years of related experience with a Bachelor’s degree, or equivalent work experience

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

  • Data Center Operations Supervisor

    hace 6 horas

    Bogotá, Bogotá D.E., Colombia Equinix A tiempo completo

    About the RoleSupervisor, Data Center Customer OperationsAt Equinix, we are the world's digital infrastructure company, operating over 260 data centers across the globe. We provide a trusted platform for digital leaders to bring together and interconnect foundational infrastructure at software speed.As a Supervisor, Data Center Customer Operations, you will...

  • Data Center Operations Supervisor

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Equinix A tiempo completo

    Job SummaryWe are seeking a skilled Data Center Operations Supervisor to join our team at Equinix. As a key member of our operations team, you will be responsible for providing immediate supervision to a unit or group of employees, assigning tasks, and monitoring work at frequent intervals in our Data Center.ResponsibilitiesProvides immediate supervision to...

  • Supervisor, Data Center Customer Operations

    hace 2 semanas

    Bogotá, Colombia Equinix A tiempo completo

    Supervisor, Data Center Customer Operations Who are we? Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right...

  • Data Center Operations Supervisor

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Equinix A tiempo completo

    About UsEquinix is the world's digital infrastructure company, operating over 250 data centers across the globe. We enable digital leaders to bring together and interconnect foundational infrastructure at software speed.Job SummaryWe are seeking a skilled Data Center Operations Supervisor to join our team. As a key member of our operations team, you will be...

  • Supervisor, Data Center Customer Operations

    hace 2 meses

    Bogotá, Colombia Equinix A tiempo completo

    Who are we? Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with...

  • Data Center Operations Supervisor

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Equinix A tiempo completo

    About EquinixEquinix is the world's digital infrastructure company, operating over 250 data centers across the globe. We enable digital leaders to bring together and interconnect foundational infrastructure at software speed.Job SummaryWe are seeking a skilled Data Center Operations Supervisor to join our team. As a key member of our operations team, you...

  • Data Center Operations Supervisor

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Equinix A tiempo completo

    About UsEquinix is the world's digital infrastructure company, operating over 250 data centers globally. We enable digital leaders to bring together and interconnect foundational infrastructure at software speed, delivering world-class experiences and multiplying value while supporting sustainability goals.Job SummaryWe are seeking a skilled Supervisor, Data...

  • Asesor de Call Center

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Customer Operations Success A tiempo completo

    ¡Únete a nuestra familia de Customer Operations Success!Solicitamos personal con experiencia en call center sin necesidad de experiencia previa. Se reciben estudiantes virtuales y nocturnos / no profesionales.Detalles del trabajo:Labor 100% presencial en Bogotá, puente Aranda.Salario: $1.300.000 más comisión sin techo por cumplimiento de indicadores...

  • Asesor de Call Center

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Customer Operations Success A tiempo completo

    Únete a nuestra familia de éxitoEn Customer Operations Success, estamos buscando a personas apasionadas y motivadas para unirse a nuestro equipo de Asesores de Call Center.RequisitosBachillerato con 1 año de experiencia en SAC o comercial call center.Técnico o tecnólogo con 6 meses de experiencia en SAC o comercial call center.Se reciben estudiantes...

  • Asesor de Soporte de Call Center

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Customer Operations Success A tiempo completo

    Únete a nuestra familia de Customer Operations SuccessEstamos buscando un profesional apasionado y motivado para unirse a nuestro equipo de Asesores de Call Center. Si eres una persona con habilidades de comunicación excepcionales y una actitud positiva, ¡este es el puesto para ti!Responsabilidades:Atender llamadas y correos electrónicos de clientes con...

  • Asesor de Call Center

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Customer Operations Success A tiempo completo

    Únete a nuestra familia de éxitoSomos Customer Operations Success, una empresa líder en la industria del call center. Estamos buscando un profesional con experiencia en cobro de cartera para unirse a nuestro equipo.Descripción del puestoEl Asesor de Call Center será responsable de realizar cobros de cartera administrativa de manera eficiente y efectiva....

  • Asesor de Call Center

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Customer Operations Success A tiempo completo

    ¡Únete a nuestra familia de éxito!En Customer Operations Success, estamos buscando a un profesional con experiencia en call center para unirse a nuestro equipo de atención al cliente.Requisitos: Bachiller, técnico o tecnólogo con 3 meses de experiencia en call center. Estudiantes virtuales son bienvenidos.Beneficios: Salario: $1.300.000 más comisión...

  • Asesor de Call Center

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Customer Operations Success A tiempo completo

    ¡Únete a nuestra familia de éxito!Estamos buscando un profesional con experiencia en call center para unirse a nuestro equipo de Customer Operations Success.Requisitos:Bachiller, técnico o tecnólogo con 3 meses de experiencia en call center.Se reciben estudiantes virtuales.Beneficios:Salario competitivo con comisión sin techo por cumplimiento de...

  • Asesor de Call Center

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Customer Operations Success A tiempo completo

    Unirte a nuestra familia de éxitoEstamos buscando a un Asesor de Call Center con experiencia en cobranza telefónica para unirse a nuestra gran familia de Customer Operations Success. Requisitos:- Bachiller, técnico o tecnólogo con 6 meses de experiencia en cartera castigada call center.- Estudiantes nocturnos y virtuales son bienvenidos.Beneficios:-...

  • Asesor de Call Center

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Customer Operations Success A tiempo completo

    ¡Únete a nuestra familia de éxito en Customer Operations Success!Estamos buscando un Asesor de Call Center sin experiencia en el sector, con un bachillerato y acceso a computadora e internet para capacitación en casa. **Requisitos**• Ser bachiller• Contar con computadora e internet para capacitación en casa**Beneficios**• Salario: $1.350.000 +...

  • Asesor de Call Center

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Customer Operations Success A tiempo completo

    Únete a nuestra familia de éxitoSomos Customer Operations Success y estamos buscando a un profesional como tú para unirse a nuestro equipo.Descripción del puestoBuscamos a un Bachiller, técnico o tecnólogo con experiencia en call center, que se encargue de realizar cobros de cartera administrativa de manera eficiente y...

  • Asesor de Call Center sin Experiencia

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Customer Operations Success A tiempo completo

    Solicitudes de PersonalEstamos buscando a un Asesor de Call Center sin Experiencia para unirse a nuestra gran familia de la empresa Customer Operations Success.RequisitosBachiller, técnico o tecnólogo sin experiencia en call center.Estudiantes nocturnos y virtuales son bienvenidos.BeneficiosSalario: Comisión sin techo (promedio $ por cumplimiento de...

  • Asesor de Call Center

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Customer Operations Success A tiempo completo

    ¡Únete a nuestra familia de éxito!Buscamos un profesional con experiencia en call center para unirse a nuestro equipo de Customer Operations Success. Requisitos:Bachiller, técnico o tecnólogo con 3 meses de experiencia en call center.Estudiantes virtuales también son bienvenidos.Beneficios:Salario: $1.300.000 más comisión sin techo por cumplimiento...

  • Asesor de Cobranza Call Center

    hace 2 meses

    Bogotá, Bogotá D.E., Colombia Customer Operations Success A tiempo completo

    Buscamos un profesional con experiencia en gestión de cobranza para unirse a nuestra empresa de operaciones de clientes. En Customer Operations Success, nos enfocamos en la recuperación de deudas y la normalización de obligaciones en cartera castigada.**Requisitos del cargo:**Bachiller, técnico o tecnólogo con 6 meses de experiencia en gestión de...

  • Asesor de Call Center

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Customer Operations Success A tiempo completo

    Únete a nuestra familia de Customer Operations SuccessSolicitamos personal con experiencia en call center o sin experiencia, bachiller, técnico o tecnólogo. Se reciben estudiantes virtuales.Detalles del trabajoLabor 100% presencial en Bogotá, puente ArandaHorarios: Lunes a Viernes 07:00 am a 07:00 pm y sábado de 08:00 am a 02:00 pmSalario: $1.300.000...