Customer Service Representative

hace 3 semanas

Colombia RFS Communications A tiempo completo

**PLEASE READ ALL THE TECHNICAL REQUIREMENTS BEFORE YOU APPLY**

**About Us**: RFS Communications and Marketing is a US based virtual company which provides customer service and marketing services. Our main customer base is full-service moving companies and the storage industry around The United States.

Become part of our online teleworking team and work for a company that creates great customer experiences. Join our growing team

**What are we hiring for?** We are hiring **Customer Service Representative **to join our growing team

**Responsibilities in Customer Service Representative**:

- As a customer service representative, you are responsible for following up with customers who have input their information online. These customers have shown interest in our services.
- Your main focus will be confirming details and transferring calls to the sales department.
- Hours of operation are from **8am - 12am EST Monday - Friday, Saturday 9am - 9pm EST and Sunday 9am - 12am EST.**

**Requirements**:

- At least two years’ experience in a transcribing role is considered an asset.
- Active listener, critical thinker and able to meet tight deadlines.
- Proficiency with computers, video files and the ability to learn new software
- Able to multi-task and adapt quickly in a fast-paced environment.
- Self-motivated to work productively in a virtual environment

**Technical Requirements**:

- Personal computer (Windows 10 or higher) and **USB Headset**:

- Minimum of 4 core processor or HIGHER
- At least **8GB of Ram**:

- High speed internet with direct connection **(no Wifi)** **25mbps** download **10mbps** upload
- 2 Monitors

**Salary**: $2,300,000 per month

Application Question(s):

- Quiet space to work.
- 2 monitor screens if you are able to get them otherwise one screen is fine, however it's very helpful at first to have two screens to be able to go back and forth from the script to the calling software
- Fast speed internet per our requirements discussed. At least 20 mbps upload and 10 mbps upload.
- A personal computer Supported OS Windows 10 or higher.Processor minimum of 4 cores, Ram: 8GB (check your computer specs ABOUT MY COMPUTER to check).
- Is your internet Speeds: 20 Mbps download, 10 Mbps upload or more?
- Ethernet cable to connect directly into your modem.
- USB headset fairly new?

**Experience**:

- Customer Service: 1 year (required)

**Language**:

- English 95% required (required)

Application Deadline: 30/01/2023
Expected Start Date: 31/01/2023

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