Field Service Engineer

hace 2 semanas

Bogota, Colombia TD SYNNEX A tiempo completo

**Job Purpose**:
The Field Service Engineer is responsible for 2nd level client support and services. This position works closely with other IT departments for incident and problem resolution, and service request fulfillment within agreed service level. Tasks include:

- Maintain the estate of end user devices: Identify, analyze and repair equipment failures. Order and replace parts/material as needed.
- Maintain other equipment including printers, scanners, warehouse equipment such as RDTs, etc.
- Be the local hands and eyes for network and server equipment based locally.
- Determine, recommend and test which products or software best suit our customers' needs.
- Provides training guidance to end-users, ensuring delivery of high quality and proactive support.
- Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames.

***

**Responsibilities**:

- Provide first and second level support for incidents and service requests to business colleagues. (70%)
- Perform problem resolution and investigation into incidents. (10%)
- Take part in Technology projects as required, either as the local IT colleague or as part of a wider global endeavor. (10%)
- Maintains asset inventories, ensures stock of devices and peripherals is appropriate, orders new equipment etc. (10%)

**Knowledge, Skills and Experience**:

- 3 to 5 Years of relevant work experience.
- Associate Degree with Systems Engineering or Related field of study required.
- Able to execute instructions and to request clarification when needed.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Possesses strong multi-cultural interpersonal skills.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to work independently with minimum supervision.
- Able to maintain confidentiality of sensitive information
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.

**Working Conditions**:

- Occasional non-standard work hours or overtime as business requires.
- On-call availability required as necessary.
- Professional, office environment.
- Some travel required.

**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for

  • Field Service Engineer

    hace 4 días

    Bogota, Colombia Alfa Laval A tiempo completo

    If you have had previous field service experience, or this is your career interest and are looking for a new challenge, join our team of Field Service Engineers! o Responsible for executing maintenance and minor repairs on standard products at the customer site as well as through our Digital Service Center (located in Funza, Colombia). - Investigate and...

  • Senior Field Service Engineer

    hace 21 horas

    Bogota, Colombia GlobalBlue_IT A tiempo completo

    Being the first point of contact according to defined service levels and operating hours; - Provide local 1st line support to Refund points at Colombia Customs, Global Blues customers (merchants), and employees from branch offices. All contacts (i.e. incidents, requests ) have to be logged in an accurate and timely way as per defined Merchant Services...

  • Service Center

    hace 5 días

    Bogota, Colombia Alfa Laval A tiempo completo

    Service Center lead in service and administrative function, based in Funza, Cundinamarca. - Fully responsible for the Field Service cost centre forecast and result including investments and monitor progress against financial targets - Secure a strong QHSE culture within the Field Service organization. - Manage and develop capabilities needed to support the...

  • Field Service Engineer

    hace 4 días

    Bogota, Colombia Alfa Laval A tiempo completo

    If you have had previous field service experience, or this is your career interest and are looking for a new challenge, join our team of Field Service Engineers! Based in Cali, Colombia o Responsible for executing maintenance and minor repairs on standard products at the customer site as well as through our Digital Service Center. o Investigate and resolve...

  • Field Service Technician I

    hace 21 horas

    Bogota, Colombia TechnipFMC A tiempo completo

    TechnipFMC is a global leader in the energy industry, specialized in subsea and surface technologies integrated projects, products, and services. Our mission and vision: to enhance the performance and drive real change in the traditional and new energy industry. How we do it: by constantly challenging conventions, tackling some of the most complex technical...

  • Sugar & Ethanol Field Sales Engineer

    hace 2 días

    Bogota, Colombia Alfa Laval A tiempo completo

    We are looking for a Service Sales Engineer (sugar expertise) based in Bogotá, Colombia The role of a Service Sales Engineer is to develop and execute key account plans to expand customer base and customer share and maintain our key customers in our region, with greater emphasis in Central America and the Caribbean. Responsibilities include but not...

  • Field Service Engineer

    hace 21 horas

    Bogota, Colombia Advanced Sterilization Products A tiempo completo

    Resumen del cargo Responsable de realizar el mantenimiento preventivo, instalación, desintalacion, reparación, boletines técnicos o mejora de los equipos marca Advanced Sterilization Products dentro de las áreas y limites designados. Responsable de mantener todos los equipos y sistemas para alcanzar las métricas de rendimiento del producto definidas,...

  • Service Coordinator

    hace 7 días

    Bogota, Colombia Alfa Laval A tiempo completo

    Planning and daily management of service engineers work schedules. - Placing of customer purchase orders onto relevant systems. - Complete service cycle: plan, supervise execution and complete paperwork and system related information. - Manage engineer's further actions/leads from service reports. - Ensure that jobs are executed according to requests. -...

  • Field System Engineer

    hace 4 días

    Bogota, Colombia bioMérieux A tiempo completo

    Estamos buscando un Ingeniero de Servicio Técnico viviendo en la ciudad de Bucaramanga para el equipo de servicio al Cliente reportando directamente a la gerente de Servicio a Cliente con un equipo de más de 20 compañeroa. La posición requiere viajes por la zona. 1 Misión Principal y Objetivo del Cargo Asegurar el funcionamiento los sistemas de...

  • Field System Engineer

    Encontrado en: beBee S CO - hace 3 días

    Bogota, Colombia bioMerieux SA Career Site - MULTI-LINGUAL A tiempo completo

    Biomerieux Colombia está buscando un Ingeniero de Soporte Técnico para la ciudad de Medellín para trabajar en el equipo de Servicio al Cliente.  Misión Principal y Objetivo del CargoAsegurar el funcionamiento los sistemas de mantenimiento externos y periféricos, con el fin que cada el equipo disponible para su utilización diaria.2 Responsabilidades...

  • Site Reliability Engineer

    hace 2 días

    Bogota, Colombia Remoti A tiempo completo

    **Site Reliability Engineer **_**SRE**_ **(Amadeus)** Hello! Bogota, we are looking for a Site Reliability Engineer for one of the biggest software companies in travel and hotels called Amadeus: The Service Reliability engineer will actively interface with software developers, network engineers, systems, storage, project management, and database...

  • Field System Engineer

    Encontrado en: beBee S CO - hace 4 semanas

    Bogota, Colombia bioMérieux A tiempo completo

    Estamos buscando un Ingeniero de Servicio Técnico viviendo en la ciudad de Bucaramanga para el equipo de servicio al Cliente reportando directamente a la gerente de Servicio a Cliente con un equipo de más de 20 compañeroa. La posición requiere viajes por la zona.   1 Misión Principal y Objetivo del Cargo Asegurar el funcionamiento los sistemas...

  • Field System Engineer

    Encontrado en: beBee S CO - hace 4 semanas

    Bogota, Colombia bioMerieux SA Career Site - MULTI-LINGUAL A tiempo completo

    Estamos buscando un Ingeniero de Servicio Técnico viviendo en la ciudad de Bucaramanga para el equipo de servicio al Cliente reportando directamente a la gerente de Servicio a Cliente con un equipo de más de 20 compañeroa. La posición requiere viajes por la zona. 1 Misión Principal y Objetivo del CargoAsegurar el funcionamiento los sistemas de...

  • Geomechanics Engineer

    Encontrado en: beBee S CO - hace 3 semanas

    Bogotá, Bogota, Colombia SLB A tiempo completo

    The Geomechanics Engineer is responsible for assisting in delivery of safe, efficient, and reliable products and services to our customers. The job consults with operations groups as needed to support the area of expertise and identifies opportunities for continuous improvement of product and service delivery and formally communicates findings. The...

  • Senior DevOps Engineer

    hace 2 días

    Bogota, Colombia Growth Acceleration Partners A tiempo completo

    **Description** We are looking for a Senior Infrastructure Engineer. As Senior Infrastructure Engineer, you will architect and continuously improve the infrastructure for cloud-based services and client interfaces. Collaborate with team leads and management across the company to define shared capabilities. Manage the day-to-day operations of our build,...

  • Technical Support Engineer

    hace 5 días

    Bogota, Colombia Get More Students A tiempo completo

    **Must be fluent in English to be considered for the position (Oral & Written)**_ **Position**: Tech Support Engineer **Job Type**: Full-Time | Fully Remote **Role** As a Tech Support Engineer, your primary responsibility is to provide exceptional technical support to our clients. You will be responsible for investigating and resolving technical issues...

  • System Engineer

    hace 2 días

    Bogota, Colombia Funcshun A tiempo completo

    Since 2011, we have been providing reliable, cost-effective technology solutions for small - and medium-sized businesses in Miami. Our clients benefit from our expertise in multiple industries, in-depth technology expertise, and experience with ever-evolving trends in the IT industry. From taking care of all your day-to-day technology needs to protecting...

  • Data Engineer

    hace 2 días

    Bogota, Colombia Evalueserve A tiempo completo

    **Elevate Your Impact Through Innovation and Learning** Evalueserve is a global leader in delivering innovative and sustainable solutions to a diverse range of clients, including over 25% of Fortune 500 companies. Clients include Amazon, Deutsche Bank, Johnson & Johnson, McDonald's, Microsoft, Morgan Stanley, Nestlé, Novo Nordisk, and Procter & Gamble. We...

  • Oracle Data Engineer

    hace 4 días

    Bogota, Colombia UBITS A tiempo completo

    **UBITS** es el hub de educación online de habla hispana, en donde, diseñas, ejecutas y mides tu estrategia de entrenamiento. Actualmente estamos buscando a nuestro próximo Oracle Data Engineer. **Responsabilidades** - Definir y crear los procesos de flujo de datos para la implementación de nuestro ERP - Oracle netsuite - Establecer métricas y...

  • Trainer Engineer, Bogota

    hace 5 días

    Bogota, Colombia Radware A tiempo completo

    Trainer Engineer, Bogota - Colombia - (23000063) **Trainer Engineer, Bogota - Colombia** At Radware, we fight for the good guys to protect customers from the increasing sophistication, volume, and severity of cybersecurity breaches. We combine leading technologies, a global footprint of high-capacity scrubbing centers, and the expertise of our managed...