Tech Support- Java Developer

hace 3 semanas

Colombia HUBTEK A tiempo completo

**Description**:
We are Hubtek, a young and innovative company that provides process optimization solutions to companies in the United States through Co-Managed Talent (Staffing) and Technology (Intelligent Automation). We strongly believe that the success of our company lies in the creation of learning and development experiences, teamwork, and the well-being of our people.

**Some of your responsibilities will be**:

- Consistently demonstrate a sense of urgency in responding to clients.
- Actively promote and manage the process of continuous improvement for the team including personal skills, product documentation, etc.
- Promote effective communication throughout all levels of the Operations Team function.
- Monitoring all tickets/projects in the queue (situational awareness).
- Verify and improve the quality of products by accurately reporting bugs, and providing quality assurance support.
- Deliver the required systems integration solutions for a new business solution replacement and platform change, ensuring continuity and security of the systems, data, and business services during the conversion.
- Help define the integration and dataflow architecture and evaluate vendor web services and API/EDI capabilities. Identify gaps in available integration services and work on remediation strategies to ensure stability as the underlying platform technologies continue to evolve.
- Collaborate with support teams to resolve production incidents and proactively seek opportunities to develop preventative measures to avoid recurrence.

**Requirements**:

- Studies: High School Degree or any Bachelor's degree.
- Language: C1 English proficiency. Be able to have fluent communication both written and verbally. this person will be working directly with customers.
- At least six months of experience in customer service. Knowledge of HTML, Programming Languages (Java), and Databases (SQL).

**Perks**:

- The schedule would be from Monday to Friday from 8 am to 5 pm. (We work by the American calendar).
- Indefinite term contract + Benefits.
- Remote.
- Salary of $4´415.000 after 6 months $4´938.000.

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