Operational Support Services Pse
hace 2 semanas
Sutherland is seeking an analytical and attentive person to join us as The Operational Services Support Engineer will be responsible for installing, deploying, upgrading product\platforms at the customer site. Should be able to draft the plan, outline the checks and deploy and explain it to the customer and related counterparts. The OSS Engineer will manage topics related issues and outages in a timely manner and enhance the client's ability to maintain the system. In addition, the OSS Engineer will assist with projects, installations, and change management as required to support the customer’s environment and infrastructure. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you
Must have a minimum of 2-3 years of proven experience with the following:
- BS in Computer Science, Electrical Engineering or related technical degree preferred.
- Voice operation experience
- Experience working with voice and data networks in the capacity of design, implementation or project management.
- Availability to work in 24X7 operational support model with 5 days working including weekend shifts.
- Microsoft operating systems, Networking, SQL, Security and VoIP technology
- Troubleshooting and log analysis of Windows operating system is advantage.
- Knowledge of database, writing\modifying scripts is expected.
- Telephony experience and certifications -VoIP and CTI
- Telephony Experience with most common PBX, Switch and ACD Vendors - Avaya, Fusion, IPC -advantage.
- CTI Experience with most common PBX, Switch, ACD and CTI vendors - Avaya Map-D, DLG, CV-LAN, AES (TSAPI), Nortel Symposium, Aspect Prospect, Portal, Contact Server (CMI), Siemens Call-Bridge, Cisco ICM, Genesys - advantage.
- HP, MCSE, MCP certifications - advantage.
- Experience of working in medium or large teams. Must be a Team player.
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