Bilingual Customer Service Agent- Bogota
hace 4 semanas
We are seeking your talent to join our growing Team in Colombia
Located in barrio Salitre: Carrera 69 # 25B - 44, Fontibón, Bogotá, Cundinamarca, Colombia
**Our Mission**:
Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
- Further your education and earn a college degree through our Qualfon University program
- FREE access to personal and professional support through the Qualfon Care Coaches' program
- Competitive wages
- Career advancement
- Opportunities to earn additional income through incentives
- Paid time off
- Paid training
- We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
**What you will be doing**:
- As a Customer Service Agent, will provide support to our customers by delivering an effortless and personalized experience
- Active listening, showing interest, compassion and displaying empathy for the customer.
- Demonstrate accuracy in processing changes to customer policies based on the information provided.
- Ensure first call resolution and customer satisfaction on all transactions.
- Be proficient in multi-tasking on the computer, phone and chat rooms to support customer requests.
- Be available, present and actively ready to receive calls without distractions
- Smiling as you speak with our customers, our customers can hear the smile
**What skills you will need**:
- Twenty-One (21) years of age or older on or before hire date
- HS Diploma or equivalent
- Advanced English (speaking) C1 or C2
- At least 1 year of experience with computer skills and knowledge to enable effective customer service for first call resolution.
- Flexibility to work hours of operations
- Professional appearance and conduct
- Ability to operate multiple computer programs
- Sensitive and articulate written and verbal communication skills
**We're offering**: $3,000,000 COP
**Work is 100% On Site**
**Weekly Schedule**: 45 hours + 2 days off after Nesting
**Onboarding and Training Schedule**:
- 11:30 AM to 8:30 PM Monday - Friday for 6 weeks
**CONTACT US We’re hiring immediately.**
Tipo de puesto: Tiempo completo, Indefinido
Sueldo: $3.000.000 al mes
Puede trasladarse/mudarse:
- Bogotá D.C., Cundinamarca: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)
Pregunta(s) de postulación:
- This position requires at least 1 year of experience with computer skills and knowledge to enable effective customer service for first call resolution. Do you meet this requirement?
Educación:
- Bachillerato trunco o en curso (Deseable)
Experiência:
- servicio al cliente: 1 año (Obligatorio)
Idioma:
- Ingles Avanzado (C1) (Obligatorio)
Disponibilidad de turnos:
- Turno diurno (Deseable)
- Turno nocturno (Obligatorio)
Fecha límite para postularse: 15/08/2023
Fecha de inicio prevista: 24/08/2023
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