Latam Workflow Analyst, na Workflow Manager

hace 3 semanas


Bogota, Colombia Amazon Operation Serv Colombia A tiempo completo

1+ years of tax, finance or a related analytical field experience
- 2+ years of complex Excel VBA macros writing experience
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL or ETL

Key job responsibilities

Position Responsibilities:

- Develops projects of Machine Learning, Robotic Process Automation and general analytics
- Drives the maintenance of machine learning tools
- Works very closely with CPA and GCC teams from Worldwide Capacity Planning to ensure daily service levels in all Operational Units.
- Identifies and mitigates emerging risks and assists in potential plans for service level protection/recovery.
- Accountable of time and quality delivery of the Production Hours/Commitments process for the site. - Makes call outs and request actions to OPS to lever staffing needs (ie: OT, swaps, schedule changes, VTO) based on forecasted volume.
- Reviews schedule request scenarios and provides leadership with impact analysis and recommendations.
- Proactively plans to protect PTL/NPT allowance
- Manages planned shrinkage to protect SL goals. - Coordinates site staffing needs, including the reporting and analysis of site head count numbers per Operational Unit Coordinates various cross-training opportunities.
- Schedule placement of new hire associates.
- Develops /maintains a series of workflow related trackers that drive day to day site-wide production efficiency (PTL, Shrinkage, OT/VTO fill rates.
- Drives special projects designed to maximize efficiency and increase production. '

About the team

Tech Skills
- Data Warehousing, Modelling and SQL expertise to build and optimize queries and extract data
- VBA and Python expertise to handle large data sets and smoothen existing/redundant processes
- Visualization expertise to create stand-alone dashboards using visualization tools i.e. QuickSight, Power BI & Tableau
- Knowledge and direct experience using business intelligence reporting / visualization tools (Excel, Microstrategy, OBIEE, Business Objects, Cognos, Tableau, Cubes, etc.)
- Experience data modeling and transformation of large-scale data sources using SQL, Hadoop, Spark, Hive, EMR, or other Big Data technologies
- Knowledge of scripting for automation (e.g. Python, Perl, R etc. )
- Experience working with Tableau
- Experience using very large datasets



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