Customer Service Chat Agent On-site

hace 1 semana


Bogota, Colombia Ongresso Colombia A tiempo completo

**Responsibilities**:

- Provide customer service in both English and French, as required.
- Address customer inquiries promptly following their purchase of an airline ticket.
- Uphold a consistently positive, empathetic, and professional demeanor when interacting with customers.
- Utilize chat as the primary communication channel with customers, with phone support available when necessary.
- Investigate customer bookings to determine feasibility, explaining outcomes clearly and compassionately.
- Ensure timely fulfillment of customer requests.
- Demonstrate creativity in identifying alternative solutions for customers.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate and coordinate with colleagues as needed.

**Qualifications**:

- Must live in **Bogota, Colombia**:

- Essential: Strong GDS experience, preferably with Amadeus.
- Must have previous experience in customer service.
- Ability to thrive in a fast-paced and complex work environment.
- Fluent spoken and written English (C1 level).
- Proficiency in French (B2 level).
- Capability to read and interpret complex fare rules in English.
- Flexibility in working hours.
- Excellent critical thinking and problem-solving skills.

**What we offer**:

- A corporate culture with a human touch where mutual trust and support are paramount.
- Competitive compensation
- Indefinite term Contract
- Career Growth Opportunities
- Bonuses and benefits


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