IT Production Support Manager

hace 3 semanas


Desde casa, Colombia Intrado A tiempo completo

**MAJOR JOB ACCOUNTABILITIES**
- Serve in an ongoing partnership with end users, providing consultative advice and maintaining an in-depth knowledge of business operations
- Monitor the activities associated with the implementation and operation of computer/storage infrastructure, including the creation and adherence of standards, monitoring, and automation efficiencies
- Manage limited labor resources across a multitude of high priority projects and establish priority criteria and manage intake to that criteria
- Manage production readiness criteria (monitoring, resiliency, redundancy, disaster recovery) and govern introduction of new services within purview to those criteria
- Lead and participate in support activities, which includes providing a single point of contact for end users and determining if the service request is within the department scope
- Ensure that high levels of end user satisfaction are provided during each point of contact
- Serve as point of escalation for issues that arise and complete related follow-up activities
- Coach, develop, and mentor subordinates to achieve quality performance while continuing to develop personal management skill necessary to handle unique management challenges
- Other duties as assigned

EDUCATION

United States/Canada:

- Bachelor's degree from an accredited college or university in computer science, MIS or related field required
- Equivalent work experience in a similar position may be substituted for educational requirements


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