Customer Service Representative Call Agent

hace 3 semanas

Bogota, Colombia Patrick Adair Designs A tiempo completo

As a Customer Support Representative, you will be the frontline of our company's interaction with customers. Your role is crucial in ensuring customer satisfaction, resolving inquiries, and providing exceptional support. You will be responsible for addressing customer concerns, providing product information, providing order updates, troubleshooting issues, and maintaining positive relationships with our clientele.

**Responsibilities**:

- **Conduct Design Consultation Calls**: Engage with customers via phone or video calls to understand their design needs, provide personalized recommendations, and guide them through our product offerings to facilitate purchasing decisions.
- **Persuade and Influence**: Utilize persuasive communication techniques to effectively showcase the value and benefits of our products during consultation calls, ultimately leading to increased sales.
- **Provide Product Expertise**: Demonstrate in-depth knowledge of our products, including design principles, materials, customization options, and pricing structures, to address customer questions and concerns effectively.
- **Resolve Issues**: Address customer complaints, order discrepancies, and other issues with empathy and efficiency, striving to achieve a satisfactory resolution for all parties involved.
- **Collaborate with Sales Team**: Coordinate with the sales team to provide follow-up support for leads generated during consultation calls, ensuring seamless handoffs and continuity in the customer journey.
- **Stay Informed**: Stay updated on industry trends, design best practices, and product updates to provide informed recommendations and support to customers.
- **Feedback Loop**: Gather insights from customer interactions to provide feedback to the product development and marketing teams, contributing to continuous improvement initiatives.

**Requirements**:

- **Excellent Communication Skills**: Strong verbal and written communication skills with the ability to articulate design concepts and product information persuasively.
- **Design Expertise**: Solid understanding of design principles, aesthetics, and trends, with the ability to offer creative solutions and recommendations to customers.
- **Sales Acumen**: Proven ability to influence purchasing decisions through consultative selling techniques and persuasive communication.
- **Customer-Centric Mindset**: Genuine passion for helping customers and providing exceptional service throughout the purchasing journey.
- **Empathy and Patience**: Ability to empathize with customers' needs and concerns, remaining patient and attentive throughout the consultation and support process.
- **Team Player**: Collaborative mindset with the ability to work closely with cross-functional teams, including sales, marketing, and product development.
- **Adaptability**: Flexibility to adapt to changing priorities and customer needs in a dynamic and fast-paced environment.

**Preferred Qualifications**:

- Previous experience in sales, customer support, or design-related roles.
- Bachelor's degree or equivalent experience in design, marketing, business, or a related field.
- Familiarity with design software and tools.
- Experience using CRM systems for customer management.

EACH POTENTIAL CANDIDATE WILL BE REQUIRED TO PASS A 50-60 WPM TYPING TEST

Work Schedule:
Flexible but may need to work on the weekends/during busy sale times.

Pay: $2,670,022 - $3,432,885 per month

Application Question(s):

- How many WPM can you type?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service Representative: 5 years (required)

**Language**:

- English (required)

Application Deadline: 24/05/2024
Expected Start Date: 03/06/2024

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