After Sales Manager
hace 3 semanas
**This Is How You WOW**:
- Manage and steer the local Aftermarket & Services strategy, including delegating and directing service tasks and monitoring the progress of current projects
- Manage service team members to ensure the team's objectives and sales goals will be implemented accordingly.
- Responsible for the Aftermarket & Service Business Unit, managing field and workshop technicians, dispatchers, sales of Services, Spare Parts, Accessories and Detergents, warranty, technical support and technical documentation.
- Manage the Service Partners Network, ensuring the business development not losing the Customer Centricity.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships.
- Ensures that service is provided on a widespread scale through service partners and/or technicians.
- Cultivates relationships with service partners, dealers and sales representatives.
- Lead Profit Center Service by executing the service strategy for long-term customer retention.
- Introduces and proceeds with service controlling to keep expenditure as low as possible, save costs and work at a profit level.
- Calculation and pricing for billable services.
- Responsible for technical matters.
- Strong collaboration within the region.
- Creating and maintaining service reporting framework including service metrics, automated reports and dashboards & analytics
**Our Kärcher WOW - Benefits**:
- Medical insurance
- Life insurance
- WOW Culture and Development
- Saving fund
- Work-life balance (half days off and hybrid work)
**It would be WOW if you would bring this in**:
- Commercial, Industrial, Mechanical, Electromechanical, Electronic or Electrical Engineer.
- Postgraduate degree in commercial area, customer service or project management is desirable).
- Desirable five (5) years of experience leading after sales areas in sales channels as such as B2B, B2C, B2B2C
- Knowledge and experience in customer service,, NPS, CRM.
- English advanced: B2 - C1 level.
- Excel intermediate / upper-intermediate level.
- Quality and Management System and SAP (desirable)
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Bogota, Colombia Kärcher S.A.S. A tiempo completoThis Is How You WOW: Manage and steer the local Aftermarket & Services strategy, including delegating and directing service tasks and monitoring the progress of current projects Manage service team members to ensure the team's objectives and sales goals will be implemented accordingly. Responsible for the Aftermarket & Service Business Unit,...
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