Parts Coordination Management Coordinator
hace 3 semanas
**Parts Coordination Management Coordinator**:
Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we - Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?
We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?
**PCM Coordinator**
As a PCM Coordinator, you will work with quotations, orders, deliveries and be the link between the customers and various Wartsila departments. This position could be located in Dominican Republic or Colombia.
**Responsibilities**:
- Act as contact for spare parts quotations, orders, deliveries and non-conformities.
- Act as a link between customer and the various departments involved in the spare parts delivery process.
- Handle and coordinate quotes and orders according to working procedures and guidelines and local required.
- Ensure highest level of quality and response time for quotes and orders.
- Ensure quality of spare parts sales documents.
- Ensure correct customer master data and handling instructions are used when processing quotations and orders.
- Actively follow up quotes with customers before they expire, providing feedback to sales teams and customers.
- Actively follow up the order book with the sales team.
- Liaise with Sales about the content and terms of the offerings.
- Follow up and communicate parts deliveries information accordingly in a timely manner to customers.
- Follow up with supply chain of parts deliveries according to agreed process.
- Maintain and develop knowledge of customer specific solutions and needs.
- Off-hour support for spare parts (24 hrs service).
- Set up and promote OB follow up meetings with Sales Team.
- Fulfill responsibilities in the assigned expertise and ensure the transfer of knowledge within the teams.
- Use internal network within the expertise to escalate issues that may arise within the expertise.
- Build profitable customer relationships in order to provide feedback and valuable information.
- Work towards Company reputation.
**Requirements/ Skills**:
- Strong Communication and Customer service skills.
- Teamwork skills and Cultural knowledge.
- Motivated to learn and grow professionally.
- SAP knowledge preferable.
- Logistics and Inco-terms understanding.
**To be successful in this role, we expect you to have**:
- B.Sc. or M.Sc. degree (or in progress).
- Experience in supply chain management, logistics or a related field
- Fluency in English, knowledge of any of the local languages is seen as beneficial.
- Experience in working in international environment is seen as beneficial.
- Knowledge of Portuguese is desirable.
**Why you and us**
You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team.
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
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