Store Support Expert

hace 3 semanas


Bogota, Colombia Bold.co SAS A tiempo completo

Nuestra compañía fue fundada en Mayo de 2019 por un equipo de personas increíbles y con una experiência única, el grupo de fundadores está conformado por los creadores de PayU Latam y otras empresas expertas en tecnología financiera. Estamos creando soluciones de pago y de banca para MiPymes, independientes y emprendedores en Colombia. Actualmente contamos con más de 300.000 clientes registrados en nuestra plataforma y hemos recibido más de USD $60 millones de fondos de inversión nacionales y extranjeros, somos una de las startups de más rápido crecimiento en LatAm en el sector fintech.

Por medio de nuestros productos, nuestros clientes pueden recibir pagos electrónicos de manera presencial a través de un datáfono móvil y también de forma remota a través de enlaces de pago, adicionalmente nos estamos preparando para operar como entidad financiera con nuevos productos orientados a banca digital como cuentas y créditos.

Si quieres ser parte de esta nueva etapa de Bold con nuestra primera tienda presencial, cuentas con los requisitos y tienes toda la actitud para transformar el mundo de los emprendedores, Esta es tu oportunidad

Como **Store Support Expert **serás responsable de proporcionar asistencia técnica y resolver problemas relacionados con los productos de Bold en la tienda física.

**Deberás**:

- Ayudar a los clientes a solucionar cualquier problema técnico que puedan tener con los datáfonos.
- Gestionar PQRs presentadas en la tienda.
- Ejecutar cambios en las cuentas de los usuarios.
- Aprobar garantías.
- Capacitar y dar Onboarding a nuevos comercios.

**Beneficios**
- ️ Póliza de salud para ti

Acciones de la compañía de etapa temprana con alto potencial de retorno

Contrato a término indefinido

Salario competitivo

Cultura de aprendizaje y de crecimiento

Fondo de empleados

Auxilio para salud visual
- Profesional en carreras administrativas o tecnológicas.
- Mínimo 2 años de experiência en atención al cliente de alto nível de manera presencial (tecnología, bancos).
- Conocimiento en manejo de tecnología, servicio al cliente, datos sensibles (reconocimiento e identificación), herramientas de atención al cliente.
- Buena actitud, presentación personal y empatía.
- Disponibilidad de tiempo para turnos de apertura y cierre de la tienda (D-D).
- ** Ubicación de la tienda: Bogotá - Norte



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