Specialist Crt

**Title: Specialist CRT & Programs**

**Location: GSC BOG**

Provide support to the team leader by offering reports and relevant data for various accounts. Assist in guiding and training the team on pertinent information, ensuring a solid understanding of the necessary details for optimal performance.

**Key Responsibilities**:

- Act as main TL Back up on GSConnect for the Shipment Management Service Line, supporting the KPI & APT Analysis and the Re-Assignment of the cases for the agents.
- Analyze work distribution and assign tasks based on roles and time logger.
- Provide visibility of internal team capacity and keep records of utilization.
- Implement new accounts.
- Create a closer communication with the BP.
- Provide visibility of updates, changes, news, improvements, etc. to the BP and team leader timely.
- Lead trainings for new team members and assure they are achieved.
- Manage the team KPIs and present results every month.
- Assure the quality of processes and deliverables.
- Coordinate and propose continuous improvement initiatives within the team.
- Revise and update toolkit accordingly.
- Manage the Error Log and share it with the team.
- Prepare and distribute performance, trends reports.

**Skills / Requirements**:

- Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
- At least 2 years in Logistcs process
- Good level of MS Excel and other MS Office tools.
- Good communication in English (verbal and written).
- Customer service and communication skills.
- Teamwork and autonomy

**Relevant information**:

- Salary: $2.546.000
- Type of Contract: Indefinite - Directly with DHL Colombia.
- Performance bonus up to 16% of salary
- Food Allowance: $95.564