Rep Ii
hace 6 meses
- What you will be doing
- PRIMARY DUTIES AND RESPONSIBILITIES:
- To be fully collaborating.
- To investigate and solve customer’s problems (complex and/or long standing).
- To lead special projects making sure a correct implementation of them and follow-up.
- To manage shipments with high complexity maintaining a fluent communication with the client and/or other offices.
- To calculate transit-times.
- To raise jobs in World Courier system and edit them if need arises.
- To select routings by deciding on a single or combination of transportation-types (airplane, car, truck).
- To monitor shipments during the transport until delivery and react flexibly to any deviation from the plan.
- To make sure that shipments are transported within the required temperature range.
- To ensure that temperature monitors are recovered, and the temperature data are provided to the clients on a timely manner.
- To complete jobs (enter extra-charges/revise extra charges).
- To complete reports required by customers.
- To prepare quotations to the customers, if needed.
- To work securely with all pertinent regulations (DGR / IATA) as well as the relevant laws and ordinances.
- To use and maintain the available technical tools.
- To recognize important information and make immediate use of this information.
- To regularly partake in being on-call.
- To make sure all feedback is recorded in the World Courier system.
- To maintain a fluent communication with other departments within the company.
- To make sure all documents related to the shipments are stored correctly and in timely manner.
- To provide feedback to Customer Service Domestic Supervisor.
- To accomplish with the activities in accordance with quality standards as per ISO 9001, ISO 14001 and GxP compliance program.
- To carry out daily activities according to the Standard Operations Procedures (SOPs) and other internal guidelines.
HYBRID POSITION
Secondary Duties:
- To support Sales functions by attending meetings with clients and providing operational information as required.
- To comply with the adherence to working hours, as well as to safety, accident-prevention and environmental-protection regulations.
- Any other assessments.
What your background should look like
- EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- 3-5 years Customer Service experience in Logistics or related.
- Good command of Microsoft Word, Excel and Outlook
- Strong English (written and spoken).
REPORTS DIRECTLY TO:
Direct line to Customer Service Domestic Supervisor.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Excellent verbal and written interpersonal and communication skills in Spanish and English. Ability to express oneself clearly in conversations, interactions and business writing with others.
- Having a high sense of integrity, transparency and accountability in all work tasks and interactions with others.
- Detailed, well-organized and able to manage multiple tasks at the same time, prioritizing required actions accordingly to meet required deadlines.
- Solution and Customer Service oriented.
What Cencora offers
All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.
Schedule
Full time
Affiliated Companies
Affiliated Companies: World Courier de Colombia S.A.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
-
Rep Ii
hace 6 meses
Bogota, Colombia Cencora A tiempo completo- What you will be doing - (_RESUMEN DE LA POSICIÓN_): Prepares, and manages clients’ shipping orders domestically and internationally. Main duties include reviewing shipment requirements to ensure shipments are promptly processed and proactively communicating updates. - (Prepara y gestiona los pedidos de envío de los clientes a nível nacional e...
-
Channel Partner Support Rep, Ii
hace 6 meses
Bogota, Colombia Zebra Technologies A tiempo completo**Remote Work: Hybrid** **Overview**: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...
-
Customer Service Rep Ii
hace 6 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives **A Day in the Life Responsibilities may include the following and other duties may be assigned. - Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary...
-
Field Service Rep Ii
hace 6 meses
Bogota, Colombia EcoLab A tiempo completoUbicación: sopo **Our Commitment to Diversity and Inclusion** Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and...
-
Customer Service Rep Ii
hace 6 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when...
-
Customer Service Rep Ii
hace 6 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when...
-
Customer Service Rep Ii
hace 6 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when...
-
Customer Service Rep Ii
hace 6 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when...
-
In-house Repair Rep Ii
hace 6 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives **A Day in the Life Responsibilities may include the following and other duties may be assigned. - Performs in-house servicing and repair of company products at established company repair site or service center. - Diagnoses mechanical, hardware, software and systems failures using established procedures. - Performs maintenance,...
-
Field Service Rep Ii
hace 6 meses
Bogota, Colombia Ecolab A tiempo completoÚnete a nuestro equipo en Ecolab, ¡líder mundial en soluciones y servicios de agua, higiene y energía! Estamos buscando personas apasionados y comprometidos que deseen formar parte de nuestra misión de proteger lo que es vital: el agua, los alimentos y la salud. Si te consideras una persona proactiva, innovadora y orientada a resultados, ¡esta es tu...
-
Field Service Rep Ii
hace 2 meses
Bogota, Colombia Ecolab A tiempo completoÚnete a nuestro equipo en Ecolab, ¡líder mundial en soluciones y servicios de agua, higiene y energía! Estamos buscando personas apasionados y comprometidos que deseen formar parte de nuestra misión de proteger lo que es vital: el agua, los alimentos y la salud. Si te consideras una persona proactiva, innovadora y orientada a resultados, ¡esta es tu...
-
Customer Service Rep Ii
hace 6 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when...
