Customer Service Representative
hace 1 mes
At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._
**Job Summary**:
The Customer Service Representative Drive Order Management and Design handling operational performance within aassigned portfolio of customers and work on a continuous improvement approach towards process improvement.
The position is based in Colombia, Bogota.
Tetra Pak is not sponsoring work visas or relocation for this position.
**What you will do**:
As a Customer Service Representative, you will:
- Drive customer SC integration and engagement within Account team.
- Secure Customer Service integration.
- Understand and build supply chain elements/actions into the Key account plan.
- Develop customer understanding and relationships through Supply Chain Agenda (Lead).
- Drive value added activities with direct impact to customers cost reductions.
- Drive forecasting process with the customer and KA team.
- Identify customer demand patterns and build the best fi t supply chain solution to fulfill it.
Secure OFPM operations at customer level:
- Coordinate order management process and secure supply chain PM / AM order fulfillment: Order management, design, administration, invoicing, claim administration, logistics.
- Synergy with internal functions like planning, logistics, additional material, marketing, technical service.
- Drive Continuous Improvement activities from customer perspective.
- Focused KPI
**We believe you have**:
- Bachelor’s degree in Industrial Engineer, Business Management, International Relationships, International Commerce, or similar, or equivalent work experience.
- 2-3 years of experience in a similar role.
- Good English communication skills both written and oral.
- Strong business understanding and customer service.
- Strong computer skills (Microsoft Office - advanced Excel and PowerPoint), SAP R/3.
- Must be detail oriented, with strong organizational skills and able to multi task.
**We Offer You**
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
This job posting expires on** November 23, 2023.
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