Jr. Project Manager

hace 1 mes

Bogotá Cundinamarca, Colombia Ergeon A tiempo completo

**Our Upcoming Bootcamp Starts on December 10, 2024**
**Shape the future with Ergeon**:
Are you ready to take on a challenging yet rewarding role as a **Junior Project Manager**? At Ergeon, you'll manage projects end-to-end, working closely with contractors and customers to deliver exceptional results. This role offers significant career growth opportunities and a chance to thrive in a tech-driven, fast-paced environment.

With over 350+ people in 40+ countries, Ergeon is a tech-powered outdoor living and construction company serving 40% of U.S. households. With 20,000+ home improvement projects completed and a stellar Net Promoter Score (NPS) of 73, we're shaping the future of the home improvement industry.

**_Learn more about Ergeon and our amazing globally distributed team_**:

- **️ **What You'll Be Doing**

As a Junior Project Manager, you'll be the primary point of contact for contractors and customers, ensuring smooth operations across your assigned region. Your responsibilities include:

- **Customer & Contractor Relations**:

- Addressing customer complaints and coordinating follow-ups.
- Explaining payment processes to contractors and maintaining positive relationships.
- **Project Management**:

- Handling up to 45 projects simultaneously, each at different stages, and delivering 8-10 jobs weekly.
- Monitoring daily schedules, optimizing project workflows, and ensuring profitability.
- Proactively identifying and resolving bottlenecks to avoid escalations.
- **Upselling & Referrals**:

- Offering additional products/services and tracking customer referrals.
- **Documentation & Communication**:

- Managing timely responses to queries using tools like Front and Ergeon's native apps.
- Acting as a liaison between various teams and departments.
- **Team Growth**:

- Collaborating with Senior Project Managers to recruit new contractor crews based on customer demand.

**What We're Looking For**:
**Required Skills**:

- Exceptional written and verbal communication in **English and Spanish**.
- Ability to multitask in a fast-paced environment with great attention to detail.
- Experience managing escalations and negotiating with customers or contractors.
- Proficiency with multiple digital tools and systems.

**Preferred Skills**:

- Background in in-home services or home renovations.
- Experience in project coordination or management.

**What You'll Need**:

- **Location**: Reside in Latin America or the Caribbean.
- **Technical Setup**:

- Laptop with at least 16GB RAM and Core i5 (8th Gen or higher) or AMD Ryzen 5.
- Reliable internet (10mbps upload, 20mbps download), noise-canceling headset, and power backup.
- **Availability**: Full-time, 40+ hours/week, covering 7:00 AM-6:00 PM PST/CST/EST, with weekend flexibility.

**What We Offer**:

- **Compensation**: $9/hour + Monthly Bonus. Paid weekly via Upwork.
- **Bootcamp**: A 6-week, fully-paid, immersive training program featuring 1-on-1 mentoring, hands-on practice, and teamwork to set you up for success.
- **Benefits & Perks**:

- **Immediate**: Birthday day off and language classes.
- **Post-Training**: Free noise-canceling headset, $400 Tech/Wellness/Learning fund (yearly renewal), and co-working budget.
- **After 6 Months**: Stock options, flexible PTO, and subsidized health insurance.
- **After 1 Year**: Laptop replacement fund.

**Take the leap and join us on this exciting journey**
**Be part of Ergeon and elevate your career while making a meaningful impact.**:

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