Customer Success Specialist Mgr

hace 2 semanas

Bogota, Colombia Zebra Technologies A tiempo completo

**Remote Work: Hybrid**

**Overview**:
At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

Job Summary:
Serves as the post-sale creator of programs and calls to action to drive lifecycle retention and adoption for segments of customers to support Customer Success Executives, Account Managers or Partner Customer Success resources. Uses in-depth knowledge of customer industry vertical business processes and product/solution use cases to drive and increase adoption and utilization of Zebra's products. Analyze usage patterns and identify new or unutilized features to help customers/partners improve specific business results and maximize value from the product(s). May recommend specific solutions to achieve customer’s desired result. Responsibility for identifying opportunities and supportive CSE/AM/CHAM to drive additional revenue from assigned customers/partners, including upselling and cross-selling of related products; accountable for renewal and retention results for accounts not covered by Customer Success Executives (Zebra/Partner). Ensures best practices are adopted forproduct use. May coordinate with product BU / servie delivery to create customer-facing communications on service/quality improvement programs for CSEs and AMs. May work across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support.

**Responsibilities**:
Essential Duties and Responsibilities:

- Manage a segment of non-key/focused account customers on their post-sales customer journey including onboarding, adoption, renewals and advocacy
- Meet and exceed KPIs pertaining to customer adoption, upsell, renewal and advocacy programs
- Create and executean adoption and upsell plan, providing awareness across the
- organization, driving both strategic and tactical initiatives.
- Analyze and resolve product adoption issues, escalate customer concerns and product needs appropriately while working with the correct internal groups.
- Facilitate customer feedback for and act as the voice of the customer for accounts not covered by Customer Success Executives
- Ensure customers using the optimized product/solution configuration and scope to exceed value and expectations over time
- Partner with Customer Success Analysts, Marketing and Product PLM to identify expansion opportunities and create upsell/cross-sell campaigns to push out to AMs, CSEs and Partners.
- Develop understanding of typical business challenges faced by customers and common objectives to map solutions and benefits to address customer needs.
- Create and implement change management plans for lifecycle sucess including changes in Zebra lifecycle support or implementation process or product feature EOL / transitions
- Drive requirements for Customer Success Platform including templates and playbooksNote: The statements herein are intended to describe the general nature and level of work being performed by employees andare not to be construed as an exhaustivelist of responsibilities, duties, abilities, and skills required of personnel so classified.

**Qualifications**:

- Job Requirements:

- Minimum Education:oBachelor’s degree or equivalent training/experience required, Master’s Degree or relevant experience preferred
- Minimum Work Experience (years):o2-5 years' vertical marketing, sales and/or customer success experience
- Key Skills and Competencies:oAbility to learn quickly, including strong technical acumen oStrong communication skills oSynthesize complex data into themes and develop recommendations, programs, calls-to-action oLogical, structured thinking to build actionable, executable plans oTeam player with proven track-record of building relationships with sales and operations leadersoRelevant workflow and/or operations understanding for solution / vertical area oFinancial acumen to build ROI models
- Licenses/Certifications, special qualifications:oClick or tap here to enter text.
- Equivalencies:oClick or tap here to enter text.Position Specific Information:

- Travel Requirements (as a % of time): No
- Able to telework? Yes/no -if yes

  • Customer Success and Review Specialist

    hace 1 semana

    Bogota, Colombia J. Blanton Plumbing A tiempo completo

    **Customer Success and Review Specialist** Company Overview: Join our team at J. Blanton Plumbing, a rapidly growing US-based company. We're seeking a Customer Success and Review Specialist to play a vital role in our marketing team. This position is designed to ensure that every customer feels heard, valued, and satisfied with our services. By focusing on...

  • Customer Success Specialist

    hace 2 semanas

    Bogota, Colombia Anthology, Inc. A tiempo completo

    Customer Success Specialist **Remote - Colombia** *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and...

  • Customer Success Specialist

    hace 2 semanas

    Bogota, Colombia HireLATAM A tiempo completo

    **WE ARE HIRING**: **Customer Success Specialist (LATAM)** 9 am to 5 pm CDT (Monday through Friday) **Overview**: This role provides internal support to the sales team, managing contracts, paperwork, renewals, sales metrics, and essential documents. It also involves direct communication with clients to ensure timely payments and assist with required forms,...

  • Customer Success Specialist B2B

    hace 2 meses

    Bogota, Colombia Polymath Ventures A tiempo completo

    **Acerca de Autolab**: Somos una scale-up de tecnología de rápido crecimiento en el sector automotriz. A través de una plataforma tecnológica, ofrecemos a nuestros clientes finales un servicio de reparación de vehículos confiable, asequible y con gran servicio. Todas las reparaciones son realizadas por una red de talleres independientes que se asocian...

  • Client Success Specialist

    hace 1 semana

    Bogota, Colombia Sagan A tiempo completo

    **Position: Client Success Specialist** **Location**: Remote (EST Timezone) **Work Schedule**:Monday - Friday, 9 AM to 5 PM (EST) As a Client Success Specialist, you will play a crucial role in managing and optimizing client experiences from onboarding to ongoing support. You will be the primary point of contact for our clients, ensuring their needs are...

  • Customer Success Specialist

    hace 2 semanas

    Bogota, Colombia Healthatom A tiempo completo

    En Healthatom estamos revolucionando la industria de la salud, usando la tecnología como una herramienta poderosa. Por eso, creamos soluciones que facilitan la gestión del día a día de cientos de clínicas, consultas y centros médicos. Como Healthatomers, compartimos un propósito en común**:mejorar la calidad y el acceso a la salud de las personas**....

  • Customer Success Executive

    hace 4 semanas

    Bogota, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Customer Success team is looking for an experienced enterprise Customer Success Executive to join us in Bogota, Colombia. In this role, you will serve as a trusted adviser to customers by helping them achieve success with Red Hat and maximizing the value realized from subscriptions to Red Hat’s offerings. You will have a key role...

  • Customer Success Manager

    hace 2 meses

    Bogota, Colombia Outwork Staffing A tiempo completo

    **Schedule**: TBD **Location**: Fully Remote (LatAm) **Salary**: 1500 - 2000/month A leading provider of an Access Management & Identity Security Platform tailored for Jira, specializing in modern access request and provisioning workflows within Jira Service Management, is seeking a Customer Success Manager. As our first Customer Success Manager, you...

  • Customer Success Manager

    hace 4 semanas

    Bogota, Colombia Outwork Staffing A tiempo completo

    **Schedule**: TBD **Location**: Fully Remote (LatAm) **Salary**: 1500 - 2000/month A leading provider of an Access Management & Identity Security Platform tailored for Jira, specializing in modern access request and provisioning workflows within Jira Service Management, is seeking a Customer Success Manager. As our first Customer Success Manager, you will...

  • Customer Success Specialist

    hace 3 semanas

    Bogota, Colombia Jules A tiempo completo

    **Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...

  • Customer Success Executive

    hace 3 semanas

    Bogota, Colombia Red Hat, Inc. A tiempo completo

    Job Summary The Red Hat Customer Success team is looking for an experienced enterprise Customer Success Executive to join us in Bogota, Colombia. In this role, you will serve as a trusted adviser to customers by helping them achieve success with Red Hat and maximizing the value realized from subscriptions to Red Hat’s offerings. You will have a key role...

  • Customer Success Advisor

    hace 3 semanas

    Bogota, Colombia Hexagon Asset Lifecycle Intelligence A tiempo completo

    **Responsibilities**: **Hexagon’s Asset Lifecycle Intelligence division** is seeking a Digital Customer Success Advisor. This is a remote position to support our customers in Americas, EMIA or APAC regions. In this role, you will help drive ongoing business value and outcomes for the customer leveraging automation and strategic engagements for a seamless,...

  • Director, Customer Success

    hace 2 meses

    Bogota, Colombia Mastercard A tiempo completo

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Petroleum Engineer

    hace 1 semana

    Bogota, Colombia Tachyus A tiempo completo

    We are looking for a Petroleum Engineer to work in our Customer Success team, to ensure that our Colombia customers are delighted working with Tachyus. The right hire will present crucial petrotechnical information, train customer petroleum engineers how to use Tachyus software, and onboard new projects for clients. We are looking for someone who will...

  • Customer Success Executive

    hace 4 días

    Bogota, Colombia Rindegastos A tiempo completo

    En Rindegastos estamos buscando a nuestro/a siguiente **Customer Success Executive** para nuestro equipo de Customer Experience, quien tendrá como objetivo principal desarrollar y mantener fuertes relaciones con clientes, desde pequeñas empresas hasta grandes corporaciones en Colombia para asegurar la lealtad y satisfacción en el uso de la...

  • Customer Success Representative

    hace 1 semana

    Bogota, Colombia Outwork Staffing A tiempo completo

    **Schedule**: Colombian time zone **Location**: Fully Remote (LatAm) **Salary**: 1400-1800 USD/month **Key Responsibilities**: - Act as the primary point of contact for customer inquiries and issues, utilizing the Intercom ticketing platform to promptly and effectively address concerns. Deliver top-notch support with a focus on ensuring customer success...

  • Partner Success Specialist

    hace 2 semanas

    Bogota, Colombia Uber A tiempo completo

    **About the Team** Whether it's a sandwich, a burrito, or groceries, the Uber Eats team builds technology to connect people with what they want, when and where they want it. Our Sales and Sales Operations teams are on the frontline introducing restaurant partners to Uber Eats and partnering with restaurants to grow our businesses together. **About the...

  • Customer Success Manager

    hace 4 semanas

    Bogota, Colombia Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...

  • Customer Success Manager

    hace 4 semanas

    Bogota, Colombia Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...

  • Customer Success Manager

    hace 3 semanas

    Bogota, Colombia Netskope A tiempo completo

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...