Bilingual Voice/chat Agent, Call Center Operations

hace 5 meses

Bogota, Colombia TransUnion A tiempo completo

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
Remote position / Work from Home. The Bilingual (English and Spanish) Voice/Chat Associate is responsible for answering inbound phone calls and/or chats relating to TransUnion Products and Services. The Voice Associate will support both customers and consumer who use the TransUnion Services.

WFH

**What You'll Bring**:
**What you will do**:

- Ability to learn and maintain a consistently high level of knowledge regarding Transunion’s products, services, systems, processes, policy knowledge and tools and by doing so demonstrate consistent knowledge of these services and processes when performing all voice operations in a professional tone
- Provide an exceptional customer experience to our consumers, by anticipating their needs and proactively championing and resolving their issues, and utilizing all the resource tools available.
- Resolve all consumer’s queries with willingness, appropriate tone, and language within acceptable time frames per company policies and procedures, where resolution is not immediately possible, ensures follow-up action is taken, and provide feedback to the consumer.
- Where applicable educate customers/consumers on TransUnion products, processes and any applicable regulatory information.
- Accurately and efficiently capture all customer/consumer details and data relevant to the call
- Maintain a solid understanding of US credit/financial principles
- Adheres to established company processes and procedures when responding to support phone calls and resolves customer queries with willingness, appropriate tone and language within acceptable time frames
- Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work is delivered to customers and consumers
- Ability to work according to all individual targets in order to achieve departmental service levels agreements (Eg Adherence to schedules, manages individual performance for aux time usage, quality standards, average handle times, productivity requirements, etc) as well as adherence to company and departmental policies, procedures and compliance.
- Performs other duties as assigned

**Impact You'll Make**:
**What you will bring**:

- Highest level of formal schooling for the specific region
- 1 - 3 years Customer Service Experience - in a contact centre environment, which includes inbound voice customer care/support (Outbound experience advantageous)
- Excellent Spanish verbal, written and interpersonal communication skills, with a good command of English
- Excellent listening skills and the ability to deal with irate customers regularly
- Ability to work remotely, independently, and have a strong sense of duty.
- A self starter with strong initiative, with the ability to demonstrate a readiness to make decisions, take initiative and originate action
- Demonstrate attention to detail in all work completed
- Collaborates well with others in team oriented environment
- Proactively works to improve knowledge and adherence to company processes and procedures
- Adapts well to change and can adjust priorities as needed
- Displays effective time management skills
- Highly computer literate

TransUnion Job Title

Rep I, Consumer Operations Support

  • Bilingual Voice/chat Agent, Call Center

    hace 5 meses

    Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Remote position / Work from Home. The Bilingual (English and Spanish) Voice/Chat Associate is responsible for answering inbound phone calls and/or chats relating to TransUnion Products and Services. The Voice Associate will support both customers and consumer who use the TransUnion...

  • Bilingual Voice/chat Agent, Call Center

    hace 5 meses

    Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Remote position / Work from Home. The Bilingual (English and Spanish) Voice/Chat Associate is responsible for answering inbound phone calls and/or chats relating to TransUnion Products and Services. The Voice Associate will support both customers and consumer who use the TransUnion...

  • Bilingual Voice Agent, T&e Call Center

    hace 5 meses

    Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: This is a position for a Bilingual English-Spanish Call Center Representative in Costa Rica. The position is remote - WFH Previous experience in a Call Center environment is required. Training will be provided for T&E services and tools **What You'll Bring**: The Tenant and Employment (T&E)...

  • Bilingual Voice Agent, T&e Call Center

    hace 5 meses

    Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: This is a position for a Bilingual English-Spanish Call Center Representative in Costa Rica. The position is remote - WFH Previous experience in a Call Center environment is required. Training will be provided for T&E services and tools **What You'll Bring**: The Tenant and Employment (T&E)...

  • Bilingual Sales Call Center Agent

    hace 5 meses

    Bogota, Colombia Independent Recruiter A tiempo completo

    We are looking for a **Bilingual Sales Call Center Agent.** “Soluciones integrales para automatizar tus procesos y mejorar la experiência del cliente a través de sistemas POS.” Compensation**:COP 2.3M - 2.8M/month.** + Commissions (~COP 2M/month) + Social security payment and social benefits + Production bonuses and commercial service bonuses...

  • Bilingual Sales Call Center Agent

    hace 5 meses

    Bogota, Colombia Independent Recruiter A tiempo completo

    **BRAVA BUSINESS SOLUTIONS LIMITED **is looking for a **Bilingual Sales Call Center Agent.** “Soluciones integrales para automatizar tus procesos y mejorar la experiência del cliente a través de sistemas POS.” Compensation**:COP 2.3M - 2.8M/month.** + Commissions (~COP 4M/month) Location**:Bogotá, Colombia.** Skills**:Proficient in customer...

  • Contratación Inmediata

    hace 5 meses

    Bogota, Colombia ENLACES ESTRATÉGICOS A tiempo completo

    **AGENTE DE CALL CENTER - CONTRATACIÓN INMEDIATA - TEMPORADA** **Enlaces Estratégicos** requiere personal para desempeñar el cargo de agente call center en reconocida farmacéutica **REQUISITOS Y FUNCIONES**: **1.** Atender las llamadas de los clientes vía WhatsApp y Chat **2.** Toma de pedidos, seguimiento de pedidos **3.** Actitud Comercial **4.**...

  • Bilingual Sales Call Center Agent

    hace 5 meses

    Bogota, Colombia BravaPos A tiempo completo

    Recognized and important multinational company, requires to be part of its team a professional with a degree in administration or related fields to perform the position of BILINGUAL SALES CALL CENTER SUPERVISOR with certified work experience of at least 2 years in the position in bilingual sales call centers, contact center operations management and...

  • Contratación Inmediata

    hace 5 meses

    Bogota, Colombia ENLACES ESTRATÉGICOS A tiempo completo

    **AGENTE DE CALL CENTER - CONTRATACIÓN INMEDIATA - TEMPORADA** - **CALLE 161A #20-92 - OFICINA 201**: - **CERCA A LA ESTACIÓN TRANSMILENIO CALLE 161**: - **Traer hoja de vida y copia de cedula**: - **Pregunta por Cristian**: - **8:00AM** - **También puedes enviarnos la hoja de vida al siguiente WhatsApp: 3015103502**_ **Enlaces Estratégicos**...

  • Contratación Inmediata

    hace 5 meses

    Bogota, Colombia ENLACES ESTRATÉGICOS A tiempo completo

    **AGENTE DE CALL CENTER - CONTRATACIÓN INMEDIATA - TEMPORADA** - **CALLE 161A #20-92 - OFICINA 201**: - **CERCA A LA ESTACIÓN TRANSMILENIO CALLE 161**: - **Traer hoja de vida y copia de cedula**: - **Pregunta por Cristian**: - **7:30AM** - **TAMBIÉN PUEDES ESCRIBIRNOS POR WHATSAPP PARA MÁS INFORMACIÓN**_ - **3015103502**_ **Enlaces Estratégicos**...

  • Bilingual Call Center Rep 1, Voice Operations Wfh

    hace 5 meses

    Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Bilingual (English and Spanish) Voice Associate is responsible for answering inbound phone calls relating to TransUnion Products and Services. The Voice Associate will support both customers and consumer who use the TransUnion Services. **What You'll Bring**: **Impact You'll Make**: -...

  • Formador Call Center Ventas

    hace 5 meses

    Bogota, Colombia CALL CENTER GRUPO SAS A tiempo completo

    **Responsabilidades**: Diseñar y desarrollar programas de formación para agentes de atención al cliente. Impartir sesiones de capacitación, tanto teóricas como prácticas, a nuevos y actuales empleados del centro de llamadas. Evaluar el desempeño de los agentes y proporcionar retroalimentación constructiva para el desarrollo de sus...

  • Call Center Agent

    hace 5 meses

    Bogota, Colombia Gilson Call Center Services A tiempo completo

    **Gilson Call Center Services (GCCS) is looking for Freelance** **Customer Service Representatives to join the GCCS Team to cover 5 vacancies immediately.** We are seeking **Call Center Customer Service Representatives **to fill 4 to 6-hour shifts. These jobs will be performed at home and require the applicant to have a computer and high-speed internet...

  • Lider /supervisor Call Center

    hace 5 meses

    Bogota, Colombia CALL CENTER GRUPO SAS A tiempo completo

    ¡En Contact center grupo SAS estamos buscando un apasionado líder de Campaña call center, si tienes experiência y te gustan los retos y trabajo en equipo postulate ya! **Responsabilidades**: 1. Supervisar y liderar un equipo de agentes de atención al cliente para garantizar la excelencia en el servicio. 2. Implementar y mantener estándares de calidad...

  • Agente Call Center Bilingüe Salary Base 3millones

    hace 5 meses

    Bogota, Colombia IGT Solutions A tiempo completo

    Bilingual Toursim Agent Call Center / English B2+ *BOGOTÁ ONSITE* - Salary base 3'000.000 - PERFORMANCE hasta 750.000 Tenure --1month-3months 200,000 4months-6months 300,000 - Paid training - Long term contract - 2 Days Off - Great work environment! APPLY NOW! Whatsapp 3197372290 Tipo de puesto: Tiempo completo Sueldo: $3.000.000 - $3.800.000 al...

  • Auxiliar de Atención Cliente

    hace 5 meses

    Bogota, Colombia ENLACES ESTRATÉGICOS A tiempo completo

    **AGENTE DE CALL CENTER - CONTRATACIÓN INMEDIATA** **Enlaces Estratégicos** requiere personal para desempeñar el cargo de agente call center Sus funciones son: **1.** Atendiendo las llamadas de los clientes vía WhatsApp y Chat **2.** Toma de pedidos, seguimiento de pedidos, recepción, observación y solución de PQRs. **3. **Venta de portafolio de...

  • Agente de Call Center Servicio Al Cliente

    hace 5 meses

    Bogota, Colombia Clinica de Medicina Estetica MPB SAS A tiempo completo

    Buscamos Agente de Call center chat / Servicio al Cliente con experiência certificada mínimo de un año técnico o tecnólogo. Lo que te ofrecemos Contrato a término indefinido, salario básico 1.200.000 +todas las prestaciones de ley Horarios lunes a viernes de 9:00 am a 6:00 pm o de 10:00 am a 7:00 pm y sábados 8:00 am a 4:00 pm. 1 domingo al mes...

  • Bilingual Supervisor, Call Center Operations

    hace 5 meses

    Bogota, Colombia Simplr A tiempo completo

    For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix...

  • Bilingual Supervisor, Call Center Operations

    hace 5 meses

    Bogota, Colombia Asurion A tiempo completo

    **Job Requirements **For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their...

  • Agente Call Center

    hace 5 meses

    Bogota, Colombia Zurich international Brokers SAS A tiempo completo

    _**Agente Call center **_ - Si estas en búsqueda de empleo y te gustan las ventas no pierdas esta oportunidad, Importante empresa dedicada a la comercialización de productos financieros requiere para su equipo de trabajo Agente Call Center._ - Buscamos bachilleres, técnicos, tecnólogos y/o estudiantes universitarios con EXPERIENCIA mínimo de 6 meses...