Communication Specialist

hace 2 semanas


Bogota, Colombia Cognitive Diagnostic Associates A tiempo completo

Job Description: Cognitive Diagnostic Associates is a leading educational consulting firm specializing in providing comprehensive psychological assessments and reports for schools and educational institutions. We collaborate closely with educators, administrators, and parents to enhance students' academic success and social-emotional well-being. As a Communication Specialist, you will play a crucial role in facilitating effective communication within our organization and with external stakeholders. This is a remote position, working Monday-Friday, 8 am - 5 pm (hour paid lunch) Pacific Standard Time, Los Angeles, CA. $300/month

Roles and Responsibilities:
1. Phone Operations:

- Answer incoming phone calls at our Orange County, Los Angeles, and San Diego offices using the Google Voice

platform.
- Provide professional and courteous assistance to callers, addressing inquiries, and directing calls to the appropriate

department or person.
- Maintain a helpful demeanor and ensure accurate information is provided during phone interactions.
- Record call details and relevant information in a log for reference.

2. External Communication:

- Serve as a primary point of contact for external stakeholders, including schools, educational institutions, doctors, and

parents.
- Respond to inquiries, provide information, and address concerns promptly and professionally.
- Develop and implement strategies to enhance external communication, ensuring consistent and positive messaging.
- Assist in the preparation of presentations, proposals, and other external-facing documents.

3. IntakeQ and Scheduling:

- Utilize the IntakeQ platform to schedule clients for our practitioners and manage their appointments.
- Coordinate and communicate with practitioners regarding their schedules, ensuring efficient and effective

appointment management.
- Familiarize yourself with the features and functionalities of IntakeQ to provide seamless scheduling services.
- Assist with sending out calendar invites and maintaining the appointment schedule.

4. Internal Communication:

- Utilize the Slack app to facilitate communication within the company.
- Collaborate with team members, sharing information, and updates, and engaging in discussions.
- Utilize Slack's features to organize conversations, channels, and notifications effectively.

5. School District Outreach and IEE Assessor Documentation:

- Reach out to school districts to inquire about necessary paperwork to become an approved Individual Education

Evaluation (IEE) assessor.
- Gather relevant information and compile necessary documentation to fulfill requirements for IEE assessment

approval.
- Create and maintain an Excel spreadsheet to track school districts contacted, documentation status, and additional

notes or requirements.
- Help maintain communication with school districts, clients, school physicians, and educational institutions.

6. HR Generalist Responsibilities:

- Act as an HR Generalist to onboard new hires and organize their paperwork.
- Communicate with new hires to guide them through the hiring process, ensuring completion of required

documentation accurately and on time.
- Serve as the primary point of contact for new hires, addressing their questions and providing necessary information.
- Maintain confidentiality and handle sensitive employee information with care.

7. Content Creation:

- Generate engaging and informative content for various communication channels, including websites, social media

platforms, and newsletters.
- Write clear, concise, and compelling copy for different target audiences.
- Collaborate with the marketing team to develop content that aligns with the company's brand and communication

objectives.
- Ensure accuracy and adherence to company policies and guidelines in all written materials.

8. Relationship Building:

- Cultivate and maintain positive relationships with key stakeholders, including school administrators, educators, and

parents.
- Proactively engage with stakeholders to understand their needs and provide appropriate support and assistance.
- Collaborate with the sales and marketing teams to identify and pursue opportunities for partnership and

collaboration.

9. Brand Management:

- Uphold and promote the company's brand identity and messaging in all communication efforts.
- Ensure consistency in brand voice, style, and visuals across different communication channels.
- Monitor and protect the company's reputation through strategic communication efforts.

Additional Benefits:

- Paid holidays on November 23, 2023 (Thanksgiving Day), November 24, 2023 (Day After Thanksgiving), December 25,

2023 (Christmas Day), and January 1, 2024 (New Year's Day).
- 13th-month payment issued at the end of December as a token of appreciation for exceptional contributions.
- Annual pay raise on the one-year work anniversary.

Language Requirement:

- Proficiency in Spanish is required.

Travel Requirements: As this is a remote position,


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